|
|
Have a Question?Please visit our Frequently Asked Questions or contact us. |
Guidance relating to the emergency responses to incidents and threats including use of U. S. mail Are you with the News Media? - Please see our Special Page for News Media Are you seeking a job with the USPTO? - Please see our Vacancy Announcements Register as an eCustomer to receive notifications of new and current initiatives designed to improve the quality of our products and services Virus Alert - e-mails "from" USPTO with Attachments |
FAQs: General Questions & Answers and specialized FAQs Look up USPTO acronyms and phrases in the Glossary See the News & Notices page for Official Gazette, Federal Register and other notifications and alerts |
|
Although office policy precludes our responding to certain kinds of questions, we are able to provide a substantial amount of assistance and information via e-mail. You may expect to receive acknowledgement of receipt with a tracking number immediately. You should receive a response or status within one Federal working day. To assist in routing your request for prompt and accurate response, please select from one of the following broad categories.
To report an outage or for technical questions concerning online e-Business Systems found on the USPTO website:
NOTE: Most questions received via the E-mail are responded to via our E-mail Response Messaging System. You can preview the responses that are automatically generated for our most frequently asked questions at:
If you are unable to use the above links, you may e-mail your inquiry to usptoinfo@uspto.gov and place one of the following phrases into the SUBJECT: line of your e-mail: Patents or Trademarks or Products and Services or Electronic Business Support. Use of other subject line entries could add to the time required to respond to your request. e-mail comments and suggestions concerning web server content and operation only to:
Webmaster (Note: if you send an e-mail for a patent or trademark question to the webmaster, it will be forwarded to the E-mail Response Messaging System)
Call 800-786-9199 (IN USA OR CANADA) or 703-308-4357 for assistance from Customer Service Representatives and/or access to the automated information message system.
The options available when calling:
Press 1 for general patent & trademark information and then select from the following options:
- Press 1 for patent and trademark information.
- Press 2 to locate an employee's telephone number.
- Press 3 for patent search facility information.
- Press 4 to order general information publications.
Press 2 for technical questions regarding the electronic business systems on the USPTO Internet site.
You can also look up other telephone numbers online and additional information on our website on our addresses & contacts page and through our Site Index.
TTY customers can dial 703-305-7785 for customer assistance.
The USPTO has several postal mailboxes established for various types of mail. Use of these mailboxes expedite processing of mail by routing to the appropriate office. A complete listing of the specialized mailboxes and general mailboxes (US Postal Service and alternative delivery services) is available elsewhere on our website.
NOTICE
Patent Customers:
Communicate via FAX instead of mail.
!!! Mailing Addresses Change on May 1 !!!Trademark Customers:
File online with TEAS & correspond by e-mail.In addition, general inquiries about the patent and trademark systems, as well as the products and services of the USPTO may be mailed to:
U.S. Patent and Trademark Office
USPTO Contact Center (UCC)
Crystal Plaza 3, Room 2C02
P.O. Box 1450
Alexandria, VA 22313-1450You may order publications from the USPTO in a variety of ways:
Order available free publications by FAX from the GIS:
Order special publications online (including those for which fees may be charged) from the USPTO:
Order printed or specially-formatted copies of Patents or Trademarks online (fees charged) from the USPTO (or look them up online through our Patent and Trademark databases' interfaces):
Patent & Trademark Copy Sales (OEMS - an online business system)
Is there a question about what the USPTO can or cannot do that you cannot find an answer for? Send questions about USPTO programs and services to the USPTO Contact Center (UCC). You can suggest USPTO webpages or material you would like featured on this section by E-mail to the webmaster@uspto.gov. While we cannot promise to accommodate all requests, your suggestions will be considered and may lead to other improvements on the website. |
|