Ordering Instructions

The NIA Aged Rodent Tissue Bank is available to investigators at academic and nonprofit research institutions who are engaged in research on aging funded from noncommercial sources. Commercial entities are not eligible to order from the NIA Aged Rodent Tissue Bank.

Purchasing and Billing

Orders must be placed through NIA by fax or e-mail and must be submitted on the NIA Aged Rodent Tissue Bank Order Form. All information requested on the order form must be provided. BioReliance, the contractor, processes the billing and receives remittance. Make the purchase order (P.O.) out to BioReliance. NIA may refuse to accept orders from customers with outstanding invoices. Payment is in U.S. currency only.

Order Acknowledgement

NIA sends an order acknowledgement via fax or e-mail to the contact person within 2 business days of order receipt. Contact NIA if an acknowledgement is not received; NIA will notify the contact person if there is any difficulty processing the order.

Delivery

Complete orders received by NIA no later than noon Wednesday Eastern Time normally can expect next-week delivery, depending on availability. Orders may be submitted for future shipping if the desired tissue is scheduled for collection and has not yet been collected. In these cases, the order form must be complete, including the P.O. number.  

Note: The NIA Office of Biological Resources and Resource Development must be notified (within 24 hours of delivery) of any problems regarding the order. Replacements or credits will only be provided for incorrectly filled orders or orders lost due to shipping problems.