Administrative Operations
Directory of Products and Services
PDF (1.4 MB)
TABLE OF CONTENTS
Fiscal Year 2004
ADMINISTRATIVE OPERATIONS SERVICE (AOS)
ACQUISITIONS
SIMPLIFIED ACQUISITIONS (95601)
NEGOTIATED CONTRACTS (95635)
PURCHASE CARD MANAGEMENT (95636)
BUILDING OPERATIONS - DELEGATED (95615)
- Building Management
- Space Acquisition
- Space Alterations
- Leased Space Management
- Security
BUILDING OPERATIONS - OUTBUILDINGS (95616)
- Building Management
- Space Acquisition
- Space Alterations
- Leased Space Management
OUTBUILDING SECURITY (95637)
SHREDDING (95610)
REAL PROPERTY (95614)
TRANSHARE (95618)
COPY PAPER (95604)
PRODUCT DISTRIBUTION (95605)
MOTOR POOL (95606)
LABOR SERVICES (95607)
GENERAL STORAGE (95611)
ASSET MANAGEMENT (95612)
PROPERTY DISPOSAL (95613)
CONFERENCE SERVICES (95619)
GRAPHIC ARTS (95620)
PHOTOGRAPHY (95633)
VIDEO TELECONFERENCING (95632)
MAIL OPERATIONS (95623)
PRINTING PROCUREMENT (95625)
REPROGRAPHICS (95626)
TELECOMMUNICATIONS SERVICES (95627)
TELECOMMUNICATIONS MANAGEMENT (95629)
SUPPLY SERVICE CENTER (95628)
REGIONAL SUPPORT (96631)
- Facility, Space Planning, Maintenance Liaison, and Personal Property
Support Services
- Telecommunications Support
- Office Automation Support
- Mail
- Administrative and Support Services
FINANCIAL MANAGEMENT SERVICE (FMS)
COST ALLOCATION/INDIRECT COST NEGOTIATIONS (92401)
GRANT PAYMENT SERVICES (92402)
FINANCIAL ASSISTANCE REPORTING SYSTEM (FARS) (92403)
DEBT COLLECTION CENTER SERVICES (92404)
ACCOUNTING SERVICES (92405)
TRAVEL MANAGEMENT SYSTEM SERVICES (92407)
ACCOUNTING FOR PAY (92408)
FEDERAL OCCUPATIONAL HEALTH (FOH)
CLINICAL SERVICES (01501)
- Basic Occupational Health Center Services
- Specialized Health Services
- Wellness/Fitness Services
EMPLOYEE ASSISTANCE PROGRAM SERVICES (01502)
- EAP Capitated Program (TBD)
- Specialized Behavioral Health Services
- Work/Life Programs
ENVIRONMENTAL HEALTH SERVICES (01503)
HUMAN RESOURCES SERVICE (HRS)
PAYROLL AND PERSONNEL SYSTEMS (94215)
- Separations Processing
- Payroll Exception Processing
- ITAS Services
- Help Desk Support
- Enterprise Human Resource and Payroll (EHRP) Services
BOARD FOR CORRECTION (94207)
EEO SERVICES (94213)
EEO COMPLAINT INVESTIGATIONS (94211)
HHS UNIVERSITY (94212)
- Distributed Learning Services
PERSONNEL SUITABILITY AND SECURITY (94208)
COMMISSIONED CORPS SUPPORT SERVICES (94214)
- Compensation
- Medical Affairs
OFFICE OF THE DIRECTOR (OD)
PHS FREEDOM OF INFORMATION ACT (FOIA) SERVICES (91101)
BUSINESS SERVICES (91207)
EMPLOYEE RELATED PROGRAMS (91208)
CHILD CARE DEVELOPMENT (91105)
ADMINISTRATIVE OPERATIONS SERVICE (AOS)
Acting Director: Heather Ransom
Phone: (301) 443-5283
Acquisitions
PSC Acquisitions solicits, negotiates, awards, and administers government
contracts which include the acquisition of healthcare and support services,
evaluation design studies and analyses, conference management, technical
assistance, information technology, programmatic research and development,
professional services, and commodities. In accordance with Federal Acquisition
Regulations and guidance, awards are made using simplified acquisition
and negotiated contracting procedures. A start-to-finish team approach
is utilized to focus on specialization, customer mission, and buying economies.
Simplified Acquisitions (95601)
PSC Acquisitions possesses warranted contracting officers to award simplified
acquisitions for commodities and services. Awards using simplified acquisition
procedures may take the form of purchase orders, delivery orders, and
blanket purchase agreements. A large and diverse customer base provides
PSC with the opportunity to maximize economies of scale, specialize in
the needs of customers, and establish innovative and streamlined acquisition
vehicles. For example, PSC Acquisitions has established several information
technology blanket purchase agreements against GSA Schedules with leading
IT suppliers. These blanket purchase agreements offer better than GSA
Schedule pricing, technology and price refreshment, as well as the opportunity
for volume discounts. In addition, PSC Acquisitions has competitively
awarded several blanket purchase agreements for A-76 support services
to meet the needs of customer agencies and Federal initiatives.
Performance Standards:
90% of all acquisitions, determined to be in compliance with Federal
regulations and guidelines, will be completed within the following acquisition
lead times:
Simplified Acquisitions (noncomplex) - up to 15 days
Simplified Acquisitions (complex) - up to 45 days
Availability |
All
Federal Government |
Service
Fee: |
Funded
Simplified Acquisition Actions - 3.6% of obligation |
Cancellation
Fee: |
$65.00
per hour/time
consumed and |
Expedite
Fee: |
Additional
25% of normal service fee |
Point
of Contact: |
Ruth
Crown |
Phone: |
(301)
443-6557 |
E-mail: |
Rcrown@psc.gov |
Negotiated Contracts (95635)
PSC Acquisitions is committed to the successful award of negotiated contract
actions. Contract actions can include negotiated sole source contracts
and negotiated competitive contracts in the open market over $100,000.
Trained and experienced contract staff focus on mission needs while supporting
socioeconomic goals and performance based contracting initiatives. As
an example, PSC Acquisitions has competitively awarded streamlined task
order contracts, partnering with 49 contractors to provide program and
policy assessment, evaluation design studies, and technical assistance.
Seven task order contracts have been established with small businesses
to provide conference management and support services. Performance Standards:
Performance Standards:
90% of all acquisitions, determined to be in compliance with Federal regulations
and guidelines, will be completed within the following acquisition lead
times:
Negotiated Contracts (sole source) - up to 105 days
Negotiated Contracts (competitive, noncomplex) - up to 140 days
Negotiated Contracts (competitive, complex) - up to 180 days
Availability |
All
Federal Government |
Service
Fee: |
1.2%
of obligation |
Cancellation
Fee: |
$65.00
per hour/time consumed and |
Expedite
Fee: |
Additional
25% of normal service fee |
Point
of Contact: |
Christie
Goodman |
Phone: |
(301)
443-6557 |
E-mail: |
Cgoodman@psc.gov |
Purchase Card Management (95636)
The purchase card is the preferred means for authorized government employees
to purchase and pay for micro purchases. Under the government-wide commercial
purchase card program, PSC Acquisitions issues purchase cards to authorized
employees with certain single and monthly spending limits and restrictions
coded electronically. Purchase cards are monitored for spending in accordance
with Federal Acquisition Regulations.
Performance Standards:
Requests for establishment of new purchase cards will be acted upon within
24 hours of receipt of complete information.
Availability |
DHHS
only |
Service
Fee: |
$176.81
per card annually |
Point
of Contact:
Phone:
E-mail:
|
Sherri
Kretschmaier
(301) 443-6557
Skretschmaier@psc.gov |
Building Operations- Delegated (95615)
The Building Operations function for delegated facilities provides building
management, space acquisition, space alterations, leased spacemanagement,
and security for tenants located in the following GSA-delegated buildings:
Parklawn Building, Park Building, and the Personal Property Facility (370
Warehouse).
Availability |
DHHS
only |
Service
Fee: |
Bldg.
Ops. Delegated
$11.64/sq. ft. plus actual contract cost and overtime utilities |
- Building Management
Provides custodial services, utilities, waste management, recycling,
energy management, landscaping, snow removal, window washing, pest control,
environmental and fire safety services, lease administration, emergency
planning, and parking administration.
Performance Standards:
Service requests will be responded to within 24 hours.
Point
of Contact: |
Service
Call Help Desk |
Phone: |
(301)
443-6340 |
- Space Acquisition
Coordinates a turnkey project for HHS Operating Divisions for all types
of space, i.e. general office, warehouse, and laboratory facilities;
serves as liaison between the HHS Operating Divisions and GSA to acquire
space; participates in all phases of the project including design, procurement,
construction, coordination of direct contracts, occupancy, and lease
administration.
Performance Standards:
Customer request for acquisitions services will be acknowledged within
2 days of notification; project scheduling accomplished using "Microsoft
Project"; schedules developed incorporating due dates for each phase
of the acquisition - the phasing is predicated upon the complexity of
each project. Space acquisitions are completed on time 90% of the time.
Point
of Contact: |
John
Hicks |
Phone: |
(301)
443-2001 |
E-Mail: |
jhicks@psc.gov |
- Space Alterations
Coordinates a turnkey project for space alterations for space occupied
by HHS Operating Divisions for subsequent renovations. Staff performs
various types of projects including executive suites, open office plans,
warehouses, daycare, and laboratory facilities. Services include Lessor
and GSA coordination, selection of designers and contractors, review
of design intent and construction documents, scheduling of reviews,
and attendance at design and construction phase meetings. Construction
drawings and cost estimates are done on the latest "AutoCAD"
software. Project tracking is accomplished using "Project Reporting
and Analysis System." Project scheduling is accomplished using
"Microsoft Project."
Performance Standards:
Customer requests for alterations will be acknowledged within 3 days of
notification; completion times vary according to the complexity of the
job. Quality project delivered within budget 90% of the time.
Point
of Contact: |
Michael
Pontell |
Phone: |
(301)
443-2001 |
E-Mail: |
mpontell@psc.gov |
- Leased Space Management
Receives monthly GSA rent bills from GSA for properties being leased
by HHS Operating Divisions, verifies bills for accuracy, prepares rent
bill splits for multi-tenant buildings, oversees the assignment and
utilization of space, prepares rent budgets, and provides lease administration
services.
Performance Standards:
Rent bills will be analyzed and processed within 1 week from receipt;
bi-annual rent budgets will be prepared within 1 week of request.
Point
of Contact: |
Joyce
Chomko |
Phone: |
(301)
443-2001 |
E-Mail: |
Jchomko@psc.gov |
- Security
Provides security services 24/7, including contract guards for building
access control and roving patrols, locks, card access, alarm monitoring,
and closed circuit television. Customized post orders are developed
for new and existing posts as necessary, to meet the customers' needs.
Plans are in place to address the various levels of security (i.e. Code
Orange, Code Red), which can be implemented immediately to ensure the
safety of HHS employees.
Performance Standards:
Incidents will be responded to immediately in the headquarters building
and within 30 minutes for outbuildings; permanent posts will be filled
and post orders prepared within 1 week of request.
Point
of Contact: |
David
Hall |
Phone: |
(301)
443-2714 |
E-Mail: |
Dhall@psc.gov |
Building Operations- Outbuildings (95616)
Occupants of outbuildings are provided similar, but less extensive, building
management services to include the following:
- Building Management
Environmental and fire safety services, lease administration, and emergency
planning.
Performance Standards:
Service requests will be responded to within 24 hours.
Point
of Contact: |
see
Building Operations-Delegated |
Phone: |
(301)
443-6340 |
Equivalent services are provided to customers in outbuildings and delegated
facilities as follows:
- Space Acquisition
- Space Alterations
- Leased Space Management
See descriptions for Building Operations-Delegated.
Service
Fee : |
$.30/sq.
ft. plus actual contract costs, travel, overtime, and supplies |
Point
of Contact: |
see
Building Operations-Delegated |
Outbuilding Security (95637)
Provides security services 24/7, including contract guards for building
access control and roving patrols, locks, card access, alarm monitoring,
and closed circuit television to all out buildings serviced by the PSC.
Customized post orders are developed for new and existing posts as necessary,
to meet the customers' needs. Plans are in place to address the various
levels of security (i.e. Code Orange, Code Red), which can be implemented
immediately to ensure the safety of HHS employees.
Performance Standards:
Incidents will be responded to immediately in the headquarters building
and within 30 minutes for outbuildings; permanent posts will be filled
and post orders prepared within 1 week of request.
Availability: |
DHHS
only |
Service
Fee: |
1.84%
surcharge* plus actual contract costs, travel, overtime and supplies |
Point
of Contact: |
David
Hall |
Phone: |
(301)
443-2714 |
E-mail: |
Dhall@psc.gov |
*Surcharge of actual costs associated with physical security (i.e., guard
contract, locks, card access equipment, etc.)
Shredding (95610)
Administers the pickup, transport, and recycling of sensitive materials
for the HHS Operating Divisions at locations throughout the National Capitol
Region. Uses an automated system for service requests, data collection,
and billing. Lockable storage containers are provided to customers for
their convenience. Shredding material is picked up biweekly, however customers
may request additional (unscheduled) collections by calling the shredding
POC listed below.
Performance Standards:
All orders placed on the biweekly schedule will be picked up 100% of the
time; special orders placed for pick up on other than the biweekly schedule
will be honored within 72 hours; telephone inquiries will be responded
to within 24 hours.
Availability: |
All
Federal Government located in the National Capital Area |
Service
Fee: |
Regular
Scheduled:
$0.19 per pound for biweekly collection
Unscheduled:
$60.00 fee, plus $.19 per pound |
Point
of Contact: |
Gail
Hunt |
Phone: |
(301)
443-6340 |
E-mail: |
Ghunt@psc.gov |
Real Property (95614)
Administers the Federal Surplus Federal Real Property Assistance Program
for HHS. The office transfers federal surplus real properties to be used
for various public health programs, as well as homeless assistance programs
provided by state and local government agencies and private nonprofit
organizations.
Performance Standards:
Customer requests for application instructions for the acquisition of
properties will be acknowledged within 3 days of receipt; application
due dates range from 45 to 90 days from receipt, and are developed based
on established guidelines and in conjunction with applicable real estate
disposal agency (i.e. General Services Administration, Departments of
the Army, Navy and Air Force).
Availability: |
All
Federal, State and Local Governments, as well as Nonprofit Organizations |
Service
Fee : |
$12.44
per FTE |
Point
of Contact: |
Eula
Samuel |
Phone: |
(301)
443-2205 |
E-mail: |
esamuel@psc.gov |
Transhare (95618)
Provides transit subsidies to HHS Operating Division employees using
public transportation nationwide. Services include the processing of applications,
purchase of fare media, and distribution to all transit benefit participants.
Performance Standards:
Applications will be processed within 7 to 10 business days. Fare media
is distributed quarterly prior to effective date of media.
Availability: |
All
Federal Agencies |
Service
Fee: |
3.2%
of medial value plus actuals |
Point
of Contact: |
Charlene
Lewis |
Phone: |
(301)
443-2414 |
E-mail: |
clewis@psc.gov |
Copy Paper (95604)
Delivers standard sizes of copier paper and other assorted paper stock,
moving boxes, and Federal Record Center storage boxes at least three times
weekly to customers in the local area and the SW complex and throughout
the National Capital Area. As directed by Executive Order 13101, all copier
paper contains 30% of post consumer materials. Same day delivery requests
for copy paper will carry an expedite charge.
Performance Standards:
100% of deliveries will occur no later than the second business day after
receipt of the order. A website, https://propshop.psc.gov is available
24/7 to order these products electronically.
Availability: |
All
Federal Government |
Service
Fee:
Moving
Boxes |
$1.80
per box |
8
1/2 x 11 Paper |
$8.66
per box |
Copy
Paper Other |
$12.17
per box |
Copy
Paper Legal |
$27.89
per box |
FRC
Boxes |
$146.81
per bundle |
Services
subject to additional customer specific expenses. |
Point
of Contact: |
Eddie
Moore |
Phone: |
(301)
443-2224 |
E-mail: |
Emoore@psc.gov |
Product Distribution (95605)
Provides receipt, storage and distribution of customer-owned stock and
issues forms, letterhead, envelopes, memorandum stationery, and publications.
Provides inventory control and management services, and operates an integrated,
internal shipping and handling service to move printed items that minimize
customer paid shipping costs. Accepts new receipts and reports statistical
data to customers as required on inventory status, storage space utilization
and fees, products utilization, postage/distribution costs, and customer
demand history. A website, http://propshop.psc.gov is available 24/7 to
order products electronically.
Performance Standards:
100% of orders will be picked up and shipped within 3 working days; premium
or overnight service requests will be picked up and shipped the same day
received with sufficient time to arrange express delivery service; expedited
jobs will be acted on immediately, but are subject to an expedite surcharge
of a percentage of the standard hourly rate accrued for the time to complete
the request.
Availability: |
All
Federal Government |
Service
Fee:
Web
Streamed |
$14.87
per form |
Bulk |
$596.64
per form |
Non
Streamed |
$542.66
per form
A fee of $2,800 may apply for web/catalogue development |
Services
subject to additional customer specific expenses. |
Point
of Contact: |
Debbie
Orfe |
Phone: |
(301)
443-2224 |
E-mail: |
Dorfe@psc.gov |
Motor Pool (95606)
Provides vehicles for government business and daily travel for official
business, in addition to executive transportation vehicles. Daily government
vehicles may be provided from either commercial sources or government
leased pools of vehicles. Arranges bus and large van transport on an "as
required" basis. Coordinates and make recommendations as to Vehicle
Use policy in conjunction with NIH partner.
Performance Standards:
Will provide 100% of vehicles requested more than 24 hours in advance
to Parklawn or NIH sites, by 8:00 A.M. of the day of the order, regardless
of vehicle source. Will deliver 90% of vehicles requested less than 24
hours in advance (contractual obligations may result in an additional
charge for vehicles requested less than 24 hours in advance) to Parklawn
or NIH sites by 8:00 A.M. of the day of the order. 100% of vehicles will
be inspected for cleanliness and a full fuel tank. Will process 100% of
billing and use documentation by close of business the workday after the
return of the vehicle.
Availability: |
DHHS
only |
Service
Fee:
Agency
Assigned* |
$257.28
per government vehicle |
Compact
Size |
$102.77
per reservation |
Standard |
$71.92
per reservation |
Van
|
TBD
per reservation |
*Plus
GSA costs |
Point
of Contact: |
Bradley
Foster |
Phone: |
(301)
443-2623 |
E-mail: |
Bfoster@psc.gov |
Labor Services (95607)
Provides manual labor to facilitate the pickup, transport, and unloading
of furniture and equipment associated with inter- and intraoffice moves,
as well as labor services for other nonpersonal service requirements.
Performance Standards:
Will perform same day deliveries to the Parklawn loading dock from vendor
shipments 85% of the time with a 100% success rate over three workdays;
deliver 85% of internal material distribution, or pick up of disposal
property by close of business the 2nd business day, and 100% by the 3rd
business day. Expedited jobs are acted on immediately but are subject
to an expedite surcharge (a percentage of the standard hourly rate) accrued
for the time to complete the request.
Availability: |
DHHS
only |
Service
Fee: |
$17.46
per hour plus additional customer specific expenses |
Point
of Contact: |
Bradley
Foster |
Phone: |
(301)
443-2623 |
E-mail: |
Bfoster@psc.gov |
or-
Point
of Contact: |
Suraya
Richardson |
Phone: |
(202)
401-8651
(SW Complex) |
E-mail: |
Erichardson@psc.gov |
General Storage (95611)
Provides secure short-term, long-term, and new acquisition internal storage
and property disposal services for HHS and other government agencies.
High security space with 24 hour video monitoring and climate controlled
storage available on a limited basis.
Performance Standards:
100% of disposable property will be picked up and received for storage
by close of business on the 3rd working day after receipt of a request
for pick up. 100% of material delivered to the Personal Property Facility
(PPF) will be processed and stored by close of business one work day after
receipt.
Availability: |
All
Federal Government |
Service
Fee: |
$14.60
per square foot plus additional customer specific expenses |
Point
of Contact: |
Pat
Henningham |
Phone: |
(301)
443-2373 |
E-mail: |
Hroy@psc.gov |
Asset Management (95612)
Utilizes an automated tracking system and barcode technology to ensure
that accurate and complete inventories and accountability records are
maintained; barcodes all inventory processed through the Personal Property
Facility (PPF) for customers; prepares and submits Federal Financial Management
Improvement Act (FFMIA) reports to Financial Management Service (FMS);
provides bar code scanners with web-based data download to assist property
custodians in inventory management; advises activity when rotational inventories
are due and performs mandatory 3 year inventory review and additional
yearly inventory checks for customer agencies; calculates and advises
of results and reports financial requirements to the PSC/FMS system.
Performance Standards:
Will assist customer activities in achieving annual inventory reconciliation
in excess of 98% accuracy.
Availability: |
DHHS
only |
Service
Fee:
Under
$1000 |
$10.02
per line item |
$1000
to $2,500 |
$15.16
per line item |
$2,500
to $25,000 |
$27.94
per line item |
Over
$25,000 |
$436.72
per line item |
Services
subject to additional customer specific expenses |
Point
of Contact: |
Julie
Holder |
Phone: |
(301)
443-2224 |
E-mail: |
Jholder@psc.gov |
Property Disposal (95613)
Provides collection, classification, documentation, and disposal services
for all monitored government equipment. Ensures disposals conducted in
accordance with (IAW) all regulatory and environmental requirements and
interfaces with the Asset Management Group to ensure the timely maintenance
of accountable records.
Performance Standards:
100% of property identified as excess/surplus will be received at the
Personal Property Facility (PPF) within three working days. 100% of property
will be disposed IAW GSA direction with 90% disposed of within 180 days
or less.
Availability: |
DHHS
only |
Service
Fee:
Small |
$19,61
per piece |
ADP |
$29.44
per piece |
Medium |
$491.09
per piece |
Large |
$871.36
per piece |
Hazardous/Scientific |
$1,198.74
per piece |
Services
subject to additional customer specific expenses. |
Point
of Contact: |
Surayya
Richardson |
Phone: |
(202)
401-8651
(SW Complex) |
E-mail: |
Erichardson@psc.gov |
or- |
|
Point
of Contact: |
Holton
Hilliard |
Phone: |
(301)
443-2277 |
E-mail: |
Hhilliard@psc.gov |
Conference Services (95619)
Provides comprehensive conference/meeting facilities and services that
are tailored to customer's individual needs. Basic conference services
include 16 rooms with telephone and LAN services, on-line scheduling of
meeting space, coordinating logistics such as room set-up and clean-up,
overhead and slide projectors, projection screens, laser pointers, TV
monitors, VHS and DVD players, conference phones, lecterns, flip charts
and markers. Provides specialized audio/visual equipment and services
at an additional cost including LCD projectors, video and audio recording,
tape duplication, and satellite downlink services. A computer lab with
15 networked PCs, a network printer, and LCD projector, configured in
a classroom setting is also available.
Performance Standards:
Conference room and service reservations will be confirmed via e-mail
within 24 hours of completed request.
Availability: |
Government
wide, including State and Local Governments |
Service
Fee:
Large
Conference Room |
$60.34
per hour |
Small
Conference Room |
$35.46
per hour |
$2,500
to $25,000 |
$27.94
per line item |
An
additional fee of $69.00 per hour for supplies, technical services
and specialty equipment may apply. |
Computer
lab |
$250.07
per hour. Fees include PCs, network printer, LCD project and room. |
Point
of Contact: |
Sandra
Bell |
Phone: |
(301)
443-2585 |
E-mail: |
sbell@psc.gov |
or- |
|
Point
of Contact: |
Donna
Evans |
Phone: |
(301)
443-2585 |
Email: |
devans@psc.gov |
Graphic Arts (95620)
Provides consultation, design, and technical services with an attention
to detail. Graphic Arts offers a wide variety of visual communication
products which include, writing and editing, layout, design and production
of brochures, posters, web design, publications, exhibits, displays, presentations,
signs, awards, flyers, plaques, and conference materials. Provides form
analysis and design including electronic automation in fillable and Section-508
compliant formats.
Performance Standards:
Requests for projects requiring a meeting will be responded to within
48 hours. 95% of jobs are delivered to customers on or before the negotiated
delivery date.
Availability: |
All
Federal Government |
Service
Fee: |
$89.80
per hour,
plus overtime, travel, contract charges and other related expenses.
A $135.00 expedite fee will be charged for rush orders. |
Point
of Contact: |
Michelle
Truman |
Phone: |
(301)
443-1090 |
E-mail: |
mtruman@psc.gov |
Photography (95633)
Provides a variety of services that include, on location photography
for special event needs, award photography, employee-of-the-month plaques,
official portraits and passport photographs. Provides film processing
for both color and black & white film; processing and mounting of
35mm slide film. Back up contractor support is also provided to our photographer
to ensure adequate coverage.
Performance Standards:
All requests for photography will be scheduled and confirmed within 24
hours. Photo products delivered within 4 business days from the date taken.
Availability: |
All
Federal Government |
Service
Fee: |
$90.23
per hour
Passport photographs are $18 each. Additional fees for overtime costs,
external contracting, travel expenses may apply. An expedite fee of
$135.00 will be charged for rush orders. |
Point
of Contact: |
Catherine
Brown |
Phone: |
(301)
443-1090 |
E-mail: |
cbrown@psc.gov |
Video Teleconferencing (95632)
Provides equipment and assistance with point-to-point (single site) and
multipoint (more than one site) video conferencing. This service is offered
in conjunction with our conference facilities.
Performance Standards:
Reservations for video conferences should be made two weeks or more in
advance. Reservations may be accepted with less notice, however, these
requests are subject to room and equipment availability. E-mail confirmation
of reservation will be received within 24 hours.
Availability: |
All
Federal, State and Local Governments |
Service
Fee: |
$140.18
per hour plus conference room costs.
|
Point
of Contact: |
Titlton
Brooks |
Phone: |
(301)
443-1092 |
E-mail: |
tbrooks@psc.gov |
or- |
|
Point
of Contact: |
Mark
Bowers |
Phone: |
(301)
443-1092 |
E-mail: |
mbowers@psc.gov |
Mail Operations (95623)
Provides metering and daily inter-office delivery and pickup of all categories
of government documents/packages to the Office of the Secretary, all components
of HHS at Parklawn and outlying buildings, and the Southwest Complex offices
in Washington, DC. Insures, registers, and certifies mail when appropriate;
provides messenger and transportation services, inter-agency specials
and foreign mail service, as well as, small package carrier and overnight
service.
Performance Standards:
Properly addressed incoming and outgoing mail will be processed within
1 day. Shipments received with special agreements, e.g., large mailings
will be processed within 5 days over 97% of the time.
Availability: |
DHHS
only |
Service
Fee: |
$.24
per mail piece plus actual postage (USPS, FedEX)
|
Point
of Contact: |
Linda
Gibson |
Phone: |
(301)
443-7146 |
E-mail: |
lgibson@psc.gov |
or- |
|
Point
of Contact: |
Bobbi
Sue Cline |
Phone: |
(301)
443-2447 |
E-mail: |
bcline@psc.gov |
Printing Procurement (95625)
Provides printing procurement services in accordance with rules and regulations
set forth by the Congressional Joint Committee on Printing. Provides technical
advice, assistance, and estimates in all aspects of pre-planning including
composition and layout of publications/forms; professional page layout
programs; selection of paper stock, ink, and production method; and delivery
schedules and their effect on cost. Develops highly technical printing
and binding specifications for all types of products. Procures printing
orders utilizing term contracts, simplified purchase agreements, and GPO
services. Determines the appropriate class of mail in conformance with
postal regulations. Provides monthly reports to all customers concerning
bid costs associated with printing procurement orders.
Performance Standards:
95% of orders received will be procured within 4 business days.
Availability: |
All
Federal Government |
Service
Fee: |
11%
of the procured value of individual order. An expedite fee of 5% of
the procured value of the individual order will be charged for rush
orders. |
Point
of Contact: |
Ralph
Russell |
Phone: |
(301)
443-6740 |
E-mail: |
rrussell@psc.gov |
Reprographics (95626)
Provides a variety of staffed reprographic services including high-speed
digital reproduction of documents in black/white and color; electronic
image production; a variety of bindery services; product distribution;
and pamphlet and booklet making. Provides technical assistance and job
planning, and self-service copiers in walk up locations throughout the
Parklawn Building and in the Hubert H. Humphrey Building in the Southwest
Complex for HHS customers.
Performance Standards:
95% of copying jobs received at staffed centers will be completed within
3 business days.
Availability: |
All
Federal Government |
Service
Fee: |
$0.05
per copy.
An expedite fee of 25% of the total cost of the order will be charged
for rush orders. |
Point
of Contact: |
Joyce
Young |
Phone: |
(301)
443-1198 |
E-mail: |
jyoung@psc.gov |
Telecommunications Services (95627)
Provides professional voice and data tele-communications systems technical
design and provisioning, and support for telecommunications equipment
and services (including voice mail). Provides procedures, guidelines and
time frames for requesting telecommunication services, and provides liaison
between our customers and the telecommunications vendors. Provides domestic
and international calling cards, toll-free services, FTS 2001 domestic
long distance and international long distance connectivity, and acquisition
services for pagers and cellular phones. Provides advice and assistance
with billing issues customers have resulting from direct bills from vendors.
The Telecommunications Branch is comprised of two sections: The Washington,
DC office serves the Southwest Federal Center and other locations primarily
in Washington, DC as well as the HHS Regional offices. The Rockville office
is located at the Parklawn Building and serves customers and location
groups in suburban Maryland.
Performance Standards:
95% of telephone service requests involving 10 stations or less will be
processed within 4 days of receipt.
Availability: |
All
Federal Government |
Service
Fee: |
$8.73
per line/month for services provided |
Point
of Contact: |
Mike
Pravlik |
Phone: |
(301)
443-8600 |
E-mail: |
Mpravlik@psc.gov |
Telecommunications Management (95629)
Provides strategic coordination and integration of voice, data and video
communications via telephone network facilities, and implements major
network changes to assure cost efficient, technologically current services.
Provides day-to-day oversight and workforce management for the primary
contractor and over 30 subcontractors that provide telecommunications
services to customers. Manages a voice mail system consisting of more
than 42,000 mailboxes; oversees maintenance to the desktop; requests and
evaluates proposals from contractors to provide state-of-the-art equipment
and services; provides management and oversight of domestic and international
long distance services; and provides centralized billing for telecommunications
dial-tone.
Performance Standards:
95% of all trouble calls will be cleared within 24 hours.
Availability: |
All
Federal Government |
Service
Fee: |
$3.29
plus equipment and actual service usage costs |
Point
of Contact: |
Mike
Pravlik |
Phone: |
(301)
443-8600 |
E-mail: |
Mpravlik@psc.gov |
Supply Service Center (95628)
The HHS Supply Service Center (SSC) is a national and international source
of pharmaceutical, medical, and dental supplies for the healthcare facilities
for HHS and other Federal civilian agencies.
Provides a full service supply, warehouse, and distribution center for
pharmaceutical, medical, hospital supplies, and special program needs.
Logistical support offered worldwide in concert with technical assistance
and material management to service the customer's requirements.
Special services are offered from SSC's FDA licensed Pharmacy Repackaging
operation. Provides over 200 unit-of-use pharmaceutical pre-packs of solid,
oral dosage forms to a variety of Federal customers. These products are
convenient, prescription size, patient ready units labeled for direct
distribution to patients by health care providers. All packaging is accomplished
using state-of-the-art equipment, and experienced
personnel supervise all facets of the packaging. SSC follows standard
industry and FDA approved methods for receiving, sampling, testing, accepting,
and repackaging of all supplies.
Offers a comprehensive program for National Institute of Health (NIH)
sponsored clinical drug trials. Technical assistance, inventory management,
and logistical support to meet the packaging and distribution requirements
of clinical drug trials are provided. All services are in cooperation
and sponsorship with NIH and other Federal Government agencies. Agreements
with prospective research programs are executed in order to participate
as the Drug Distribution Center (DDC).
Provides medical supply support for Presidential Initiatives, Foreign
Assistance, Emergency Disaster Relief, and Department of Defense Programs.
Procures pharmaceutical and medical products, equipment and related supplies,
and assembles into kits for the support of the Disaster Response or Special
Project Teams.
Performance Standards:
Customer requests and inquiries will be addressed within 1 business day.
Orders will be processed and shipped within 48 hours. Expedite orders
will be processed and shipped the same day. Expedite fees apply to all
same day processing requests.
Availability: |
All
Federal Government |
Service
Fee: |
See
Product Listing/Catalog, http://ssc.psc.gov,
for a list of the current products and prices.
Prices per line item plus other related expenses such as storage,
kit assembly, repackaging, shipping, etc |
Point
of Contact: |
Lorraine
D'Angelo |
Phone: |
(410)
642-2244 |
E-mail: |
LDangelo@psc.gov |
Regional Support (96631)
The following administrative support services are provided to HHS customers
located in Boston, New York, Philadelphia, Atlanta, Chicago, Dallas, Kansas
City, Denver, San Francisco, and Seattle:
- Facility, Space Planning, Maintenance Liaison, and Personal Property
Support Services
Receives property, periodically conducts physical inventory of property,
and processes excess property for proper disposal. Maintains hard copy
inventory records, and accounts for all personal property in the inventory.
Performs moving and labor services.
- Telecommunications Support
Prepares the necessary documentation and justifications for the acquisition
of telephone service and equipment. Interprets customer service bills
and troubleshoots customer concerns.
- Office Automation Support
Provides automated word processing, spreadsheet, and presentation service
to managers. Answers telephones, schedules meetings, makes travel arrangements
for senior government staff, completes required reports, maintains office
files, and assembles information for briefings. Serves as the office
receptionist, as required, and provides back up to more senior staff
or to other offices.
- Mail
Sorts and delivers all incoming mail, pick up and delivery of all inter-office
mail to destination offices, and picks up and prepares, including metering,
all outgoing mail according to schedule.
- Administrative and Support Services
Administers the transit subsidy program and serves as the focal point
at the Regional level for all PSC services; functions as the administrative
help desk, interacting with the appropriate PSC and ASAM HQ staff, and
appropriate staff in other federal agencies at the Regional level.
Performance Standards:
All Customer requests/inquiries for assistance will be responded to within
24 hours.
Availability: |
DHHS
Regional Offices only |
Service
Fee: |
Population
served
|
Point
of Contact: |
Bob
Nigroni |
Phone: |
(215)
861-1478 |
E-mail: |
RNigroni@psc.gov |
FINANCIAL MANAGEMENT SERVICE (FMS)
Director: Thomas F. Greene
Phone: (301) 443-1478
Cost Allocation/Indirect Cost Negotiations (92401)
The FMS provides cost allocation and indirect cost rate negotiations
based on the legal requirement for grant and contract issuing agencies
to validate cost allocation methods and practices of entities receiving
significant grant and contract funds. This service helps assure that indirect
cost rates paid by the Federal Government are legally sound, fair and
equitable.
All types of organizations that receive grants and contracts from the
Federal Government submit indirect cost rate proposals and cost allocation
plans to the FMS Division of Cost Allocation (DCA) for review, acceptance,
and contracting. On behalf of Federal granting and contracting agencies
nationwide, DCA reviews these proposals and supporting documents, performs
supporting on-site reviews, and negotiates and approves indirect cost
rates to be used by grantee organizations. Negotiations involve billions
of dollars per year in charges to federal programs from state and local
governments, universities and colleges, hospitals, and other nonprofit
organizations, and include complex specialized services such as computer
facilities, libraries, pension funds, and labs.
Additional services provided by FMS include resolving audit findings
on cost allocation plans and indirect cost rates; providing guidance on
matters affecting grant programs; providing recommendations on improving
grantee accounting systems, and assistance in developing government-wide
and department-wide accounting policies, procedures, and regulations.
Performance Standards:
The cost rate proposals will be reviewed and negotiated within 6 months
of receipt from grantee/contractor, and statewide cost allocation plans
will be reviewed and negotiated within 12 months of receipt from grantee.
Availability: |
All
Federal Government |
Service
Fee: |
$144.95
per hour plus additional customer specific expenses
|
Point
of Contact: |
Philip
A. Simard |
Phone: |
(202)
401-2808 |
E-mail: |
PSimard@psc.gov |
Grant Payment Services (92402)
The FMS provides grant disbursement services utilizing the Payment Management
System (PMS), a custom developed, state-of-the-art, grant payment system.
It is one of only two grant payment systems for civilian agencies approved
for use by the CFO Council, and now disburses more than two thirds of
the grant and financial assistance funds awarded by HHS and 40 other federal
agencies. Funds are delivered to performing organizations as they are
needed, excessive cash outlays are avoided, and grantee performance reports
are systematically obtained and managed.
Fund requests are submitted and processed through one of the PMS automated
systems, and disbursements are issued to the grantee's bank account the
following day (or the same day if necessary). The PMS ensures customer
granting agencies that federal cash management goals are met by systematically
managing the disbursement of funds to coincide precisely with recipient
fund requirements.
Electronic reporting is promptly provided to customers (granting agencies)
and recipients enabling better management of grant activities. Timely,
accurate reporting, and electronic updates contribute to PMS' efficient
operation.
Performance Standards:
Grant payment requests will be processed and delivered the next business
day. The system is available for customer input each business day from
7:00 A.M. to 6:30 P.M. EST. Fully accurate management reports will be
available within 5 days of month's end.
Availability: |
All
Federal Government |
Service
Fee: |
Type
1 documents = Actual Cost, plus $34.97 per open document and .0000052
of open authorizations. Type 1 documents are issued to state, local
and tribal governments.
Type 2 documents =$96.17 per open document. Type 2 documents are issued
to universities, hospitals and non-profit organizations.
|
Point
of Contact: |
Philip
J. Giza |
Phone: |
1 (877) 614-5533 |
E-mail: |
PGiza@psc.gov |
Financial Assistance Reporting System
(FARS) (92403)
The FARS is the department wide system used to collect and report on
domestic assistance payments.
The FARS is an automated management information system that collects
required domestic assistance obligation data from all HHS agencies and
produces the annual "Financial Assistance by Geographic Area"
report. Recipient funds are identified by state, county, congressional
district, city, program title, and the agency that obligated the funds.
HHS management, Congress, state and local government officials, grant
recipients, and many others use FARS as a primary source of federal financial
assistance information.
Performance Standards:
Will produce the annual Financial Assistance by Geographic Area publication
within 3 months of the end of the fiscal year, deliver the "Federal
Assistance Award Data System" (FAADS) file to the Census Bureau within
30 days following the end of each quarter, respond to prior year's annual
publication requests within 2 business days of receipt.
Availability: |
DHHS
only |
Service
Fee: |
$2.23
per document
|
Point
of Contact: |
Philip
J. Giza |
Phone: |
1 (877) 614-5533 |
E-mail: |
PGiza@psc.gov |
Debt Collection Center Services (92404)
The FMS provides a full range of state-of-the-art debt management and
collection services covering virtually all types of receivables. Services
include account maintenance, referring delinquent accounts to commercial
debt collection agencies, reporting debts to credit reporting agencies,
collaboration with the Department of Justice for enforced collection,
and the use of the Department of the Treasury Offset Program (TOP) to
successfully collect overdue accounts. The PSC is a Treasury-designated
Debt Collection Center: one of only two government wide.
Performance Standards:
Will refer delinquent debts to the Treasury Offset Program (TOP) within
180 days of the date of delinquency (assumes proper due diligence).
Will refer eligible health professions debts to the Office of the
Inspector General for exclusion from participation in Medicare within
60 days of request by the Department of Justice.
Will issue Form 1099c, cancellation of indebtedness, to eligible health
profession debtors and report the written-off debt to the IRS (due dates
vary by tax year)
Will deposit all collections to the Department of the Treasury within
24 hours of receipt.
Availability: |
FMS
due diligence services (notification and duration) are available to
all Federal Government. FMS full scope debt management services are
available to DHHS only. |
Service
Fee: |
$176.79
per hour (Debt Collection Center costs are offset against collections
to the extent provided by law. Costs not offset against
collections are charged to customers based on labor hours and d irectly
related overhead devoted to the specific portfolio).
|
Point
of Contact: |
Don
Pooton |
Phone: |
(301)
443-9237 |
E-mail: |
Dpooton@psc.gov |
Accounting Services (92405)
The FMS provides a full range of financial and accounting services including
commitment and fund accounting, funds control, disbursements, preparation
of financial statements, all types of reporting, and assistance with financial
problem solving, and program design.
The FMS is able to offer its customer agencies assurance that all federal
financial management system requirements and applicable Federal accounting
and transaction standards are met. FMS uses the Core Accounting System
(CORE) an online, real time mainframe application that accepts both manual
and electronic input, performs accounting edits and validations, and produces
accounting transactions for the general ledger and subsidiary ledgers.
The FMS accounts for all costs, obligations, disbursements, advances,
receivables, expense and revenue accruals, and supports administrative
control of funds. Both standard and custom designed reports are available
in hardcopy and electronic format, and customers are provided extensive
online query capabilities. In addition, CORE reports can be accessed via
the Web and the data downloaded to an Excel spreadsheet for local use.
Performance Standards:
Will prepare audit quality annual financial statements within required
timeframes. Pilot date for Fiscal Year 2003 statements: November 15, 2003.
Fiscal Year 2004 and beyond: November 15.
Will submit financial reports within 5 days after the end of the covered
period (monthly, quarterly, yearly, etc.).
Timely recording of accounting events -- within 24 hours of receipt
of electronic transactions and within 3 days of receipt of valid hardcopy
documents.
With close fiscal year within 15 days of year-end.
Will meet Treasury goal of issuing 100% of eligible disbursements
electronically.
WIll exceed the OMB objective of paying at least 95% of invoices on
time.
Availability: |
DHHS
only |
Service
Fee: |
$5.30
per non-
ADP transaction
$1.33 per ADP transaction
|
Point
of Contact: |
Vincent
Watson |
Phone: |
(301)
443-6426 |
E-mail: |
Vwatson@psc.gov |
Travel Management System Services (92407)
The Travel Management System (TMS) provides for the preparation and approval
of travel documents, authorization of travel advances, computation, preparation
and approval of travel vouchers, and the processing of information for
payment of the travel vouchers and claims from vendors related to travel.
In addition, TMS processes local travel vouchers. The system uses an electronic
approach for the approval process, and access to the system is via TCP/IP.
Once a traveler has been issued a user ID and password, the system is
accessible from any workstation that has Internet access.
Performance Standards:
System will be available from 5 a.m. until midnight EST, 7 days per week.
Customer support will be provided between the hours of 8:00 a.m. and
5:00 p.m. EST daily, Monday through Friday.
Payments will be initiated within 5 work days of voucher approval.
Availability: |
DHHS
only |
Service
Fee: |
$12.45
per transaction
|
Point
of Contact: |
Vincent
Watson |
Phone: |
(301)
443-6426 |
E-mail: |
Vwatson@psc.gov |
Accounting for Pay (92408)
The Accounting for Pay System (AFPS) provides a systematic interface
of payroll accounting information necessary to account for disbursements,
obligations, and accruals for personnel costs. This interface results
in the production of accounting transactions and expenditure control reports
to accomplish accounting requirements and payroll reconciliation. AFPS
provides customers with the online capability to manage payroll costs
at the Common Accounting Number (CAN) level, as well as change the distribution
of costs as deemed necessary by management.
Performance Standards:
Payroll name lists and cost summary reports will be produced within 5
days of receipt of payroll data. Upon receipt of data tapes, monthly FTE
reports will be produced within 5 days of receipt of payroll data.
Availability: |
DHHS
only |
Service
Fee: |
$22.32
per W-2
|
Point
of Contact: |
Vincent
Watson |
Phone: |
(301)
443-6426 |
E-mail: |
Vwatson@psc.gov |
FEDERAL OCCUPATIONAL HEALTH (FOH)
Director: John Hisle
Phone: (301) 594-0250
The services provided by FOH include but are not limited to:
Clinical Services (01501)
- Basic Occupational Health Center Services
FOH designs and manages Occupational Health Centers for federal employees
throughout the country. FOH currently manages more than 260 such Occupational
Health Centers located in or near federal buildings. These Centers are
managed and staffed by highly qualified medical personnel, and are open
to all covered employees during the government's regular business hours
or on a scheduled dictated by the customer agency or agencies. Services
provided in these centers include a variety of health and wellness services
such as emergency response, walk-in/first aid care, doctor-prescribed
services, health and wellness education programs, immunizations, preventative
health screenings, and risk appraisals.
- Specialized Health Services
FOH provides a whole range of customized health and wellness services
that can be provided through its Occupational Health Centers and through
a broad network of affiliated physicians and Health Clinics.
Services include:
-Fitness-for-duty, pre-placement and medical exams
-Surveillance exams
-Smoking Cessation Programs
-Automated External Defibrillator Program development and implementation
-Injury Prevention and Disability Management services
-Ergonomic Programs
-Drug-Free Workplace Programs
-Law Enforcement Medical Services
-Medical Standards Development
-Medical Database Management
- Wellness/Fitness Services
FOH provides a whole suite of services to promote physical fitness and
healthy lifestyles.
Services include:
-Design, development, staffing and management of on-site Fitness
Centers
-Design and development of customized Wellness and Fitness Programs
-Selection, purchase, and maintenance of fitness equipment
-Fitness assessments and pre-participation screenings
-Wellness/Fitness Seminars on such topics as weight management, nutrition,
and
stress management
Performance Standards:
Responses to requests from eligible/covered employees for service will
be responded to within 24 hours. Delivery of medical, behavioral, or environmental
health services performed in a courteous and professional manner 100%
of the time. Requests from the receiver's management official for occupational
and environmental health consultation are met promptly by well qualified,
well informed and fully empowered supplier representatives 100% of the
time. Patients requiring care at on-site facilities will receive the highest
quality medical care by well-qualified health practitioners 100% of the
time. Consultation and program development for agency managers meets the
customer's expectations for quality and timeliness as specified by the
customer 100% of the time. First aid and emergency response delivered
to customers immediately. Requests for program development such as medical
surveillance exams are responded to within 24 hours 100% of the time.
Program development initiation date scheduled at the customers convenience.
Availability: |
All
Federal Government |
Service
Fee: |
Cost
is dependent upon services/mix of services desired and employees to
be covered.
|
Point
of Contact: |
Cdr.
Kathy Coiner |
Phone: |
(619)
557-5417 |
E-mail: |
Kcoiner@psc.gov |
Employee Assistance Program Services (01502)
FOH provides a wide variety of programs that help employees resolve personal
problems that may adversely impact their work performance, conduct, health,
and well-being. These programs are designed to help employees balance
their work and personal lives and help employers and employees adapt to
workplace changes.
Employee Assistance Program (EAP) services are generally provided on
a per-capita basis. Some services are available on a fee-for-service basis
and can be customized to meet the needs of the organization and its employees.
Most services are provided by licensed, professional counselors located
in more than 200 counseling offices in Federal buildings across the country
as well as through a vast network of "affiliate" counselors
in approximately 11,000 locations across the country and overseas. Counseling
and referral services are available 24 hours a day, 365 days a year.
- EAP Capitated Program
This program is offered on a per-capita basis and is usually provided
through a packaged set of services. The program offers confidential
face-to-face initial assessments, short-term counseling, referral and
follow-up services for family relationship issues, workplace concerns,
alcohol and drug problems, personal and emotional difficulties, and
health and behavioral issues. The short-term counseling services are
generally offered on a six-session basis, but can be provided through
more or less sessions, in accordance with the customer's wishes.
Other services provided under the EAP Capitated Program include access
to information via FOH's EAP Web site, Employee Orientations, Supervisory
Training and Consultations; Critical Incident Stress Management Services,
Financial/Legal Services, and educational seminars.
- Specialized Behavioral Health Services
FOH also offers a wide variety of fee-for-service specialized programs
including:
-Organizational Development Programs
-Alternative Dispute Resolution Services
-International Employee Assistance Program Services
-Law Enforcement Assistance Program Services
-Return-to-Work Facilitation Services
- Work/Life Programs
FOH's Work/Life Program provides services both online and telephonically
by trained Work/Life counselors. The Program offers a flexible range
of options to help employees and their families balance personal and
workplace responsibilities at every life stage. The Program offers confidential
information, referrals to qualified resources, educational material
and handbooks, and consultation services. The Work/Life Program includes
information and services for life events, such as:
-Adoption
-Becoming a Parent
-Newborn and Child Care
-College and Technical Schools
-Summer Programs
-Financial Aid
-Relocation
-Career Development
-Convenience Services
-Retirement Planning
-Elder Care and other services for adults with disabilities and illnesses
Performance Standards:
Responses to requests from eligible/covered employees for service will
be responded to within 24 hours. Delivery of medical, behavioral, or environmental
health services performed in a courteous and professional manner 100%
of the time. Requests from the receiver's management officials for occupational
and environmental health consultation are met promptly by well-qualified,
well-informed and fully empowered supplier representatives 100% of the
time. Provision of patient care at on-site facilities will receive the
highest quality medical care by well-qualified health practitioners 100%
of the time. Consultation and program development for agency managers
meets the agencies requirements for timeliness and resources 100%. Emergency
counseling services are provided to patients immediately 100% of the time.
Critical incident Stress Debriefings are responded to immediately.
Briefings take place as soon as counselors can be physically present on
the site.
Work life Services, adoption, return to work etc. are provided to
customers on a one-to one basis at the convenience of the customer or
according the pre arranged class schedules. Requests for Alternative Dispute
Resolution services are acknowledged and responded to within 24 hours.
Availability: |
All
Federal Government |
Service
Fee: |
Cost
is dependent upon services/mix of services desired, method of access
to services, and utilization rate.
|
Point
of Contact: |
John
Hisle |
Phone: |
(301)
594-0250 |
E-mail: |
jhisle@psc.gov |
Environmental Health Services (01503)
FOH provides environmental health and safety consultations and services
to help federal managers establish and maintain safe, healthy, and productive
work environments, and to comply with OSHA and EPA regulatory compliance
mandates. Services include but are not limited to:
- Indoor Air and Water Quality Assessments
- Hazard Assessments
- Asbestos and Lead Detection, Monitoring and Abatement
- Safety Assessments and Training
- Environmental Surveys
- Personal Protective Equipment Program Development and Implementation
- Hearing Conservation Consultations and Assessments
- Hazard Communication Program Development and Implementation
- Emergency Response Plan Development and Training
- Food Sanitation and Service Inspections
- Ergonomic Assessments and Program Development
- Analytical Services
FOH also manages three fully equipped and accredited reference laboratories.
These state-of-the-art laboratories offer both sampling and analytical
support services and specialize in industrial hygiene, environmental,
microbiological, as well as asbestos and other fine particle analyses.
Performance Standards:
Responses to requests for environmental services from employees are responded
to within 24 hours 100% of the time. Requests from the receiver's management
officials for occupational and environmental health consultation are met
promptly by well qualified, well-informed and fully empowered supplier
representatives 100% of the time. Delivery of medical, behavioral, or
environmental health services performed in a courteous and professional
manner 100% of the time. All environmental Assessments will result in
a written report delivered by the negotiated due date 100% of the time.
All program development projects will be performed by qualified environmental
health professionals and will deliver completed projects within negotiated
timeframes 100% of the time. The delivery of Personal Protection equipment,
in case of emergency, will be responded to immediately. Equipment and
materials will be procured and delivered to the disaster site as soon
as possible, typically within 24 hours. Ergonomic self - assessments are
available to customers 24 hours a day via the web 100% of the time.
Availability: |
All
Federal Government |
Service
Fee : |
Varies
per item.
Product Listing/Catalog with fees furnished upon request.
|
Point
of Contact: |
Capt.
Doug Pickup |
Phone: |
(214)
767-3603 |
E-mail: |
Dpickup@psc.gov |
HUMAN RESOURCES SERVICE (HRS)
Director: Nancy Ward
Phone: (301) 443-1200
Payroll and Personnel Systems (94215)
Services include payroll and systems activities for the civilian employees
of the Department of Health and Human Services (HHS) and maintenance and
operation of the systems housing current and historical pay and leave
records for HHS employees. Functions include the computation of biweekly
pay, adjustments to salaries, maintenance of leave balances, creation
of pay documents, and disbursement and reconciliation of payroll accounts
with the Treasury Department for HHS components and Federal and state
agencies. Payroll and Personnel Systems establishes a stable operating
environment for applications processing including file and database backup,
file retention, file and software security, operating schedules, system
recovery, and restart. Operates a production certified computer applications
systems. Delivers systems products. Establishes and maintains change management
tracking and software version management and provides auditable change
management and version management processes.
Performance Standards:
99% of W2s will be issued and mailed within 15 days following the end
of tax year; 99% of salary checks issued by official payday. Systems are
maintained and operated within established schedules. There will be no
more than one reportable finding in an audit year. 99% of all systems
changes will be adequately documented to meet audit requirements.
Descriptions of the specific services provided under Payroll and Personnel
Systems include the following:
- Separations Processing
Administers all necessary steps for separations and retirement cases.
Processes lump sum payments, and leave transfers, or leave adjustments
for former HHS employees.
Performance Standard:
80% of separation actions will be processed to OPM within 30 days
- Payroll Exception Processing
Responsible for adjustments made outside of the basic payroll process.
The adjustments include compute pay, thrift, back pay, OWCP/leave buy
back, 411 tracking system, salary and leave audits.
Performance Standard:
85% of payroll exceptions will be processed within 2 pay periods.
-
ITAS Services
Timekeeping system that supports the tracking and reporting of work
hours, and leave for Federal employees. Provides users with access
to real-time leave balances and ensures that users accurately record
work activity by enforcing time and attendance policies and procedures
specific to the Federal Government.
Performance Standards:
85% availability of exception based time and attendance system processing,
excluding scheduled maintenance and network outages.
- Help Desk Support
Provides centralized management of help desk calls for payroll, timekeeping,
time and attendance system issues, and EHRP issues.
Performance Standards:
Will respond to 90% of help desk calls and inquiries within 3 hours;
resolve 85% of problems within 3 workdays.
- Enterprise Human Resource and Payroll (EHRP) Services
State-of-the-art solution for human resources, benefits and payroll
administration in the HHS. Provides managers and HR specialists with
online capability for position management, personnel action request
(PAR) processing, base benefits processing, awards processing, report
generation, and access to employee data.
Performance Standards:
95% application availability, excluding scheduled maintenance and
network outages. WIll provide timely quality ad hoc reports that fully
meet requirements of client 95% of the time.
Availability: |
All
DHHS |
Service
Fee: |
$467.75
per W-2
|
Point
of Contact: |
Carol
Arbogast |
Phone: |
(301)
504-3116 |
E-mail: |
carbogast@psc.gov |
Board for Correction (94207)
Manages the process for United States Public Health Service Commissioned
Corps officers to appeal for the correction of their official personnel
records due to an error or injustice.
Performance Standards:
Board staff ensures that cases will be forwarded to appropriate parties
within 5 workdays of receipt.
Board staff provides timely and accurate advice and assistance to
board members.
Availability: |
DHHS
Commissioned Corp only |
Service
Fee: |
12.96
per Active Duty Officer |
Point
of Contact: |
Nancy
Ward |
Phone: |
(301)
443-1200 |
E-mail: |
neward@psc.gov |
EEO Services (94213)
The PSC EEO program provides services that encompass complaints prevention,
resolution, processing, and adjudication. Services include providing advice
to both managers/supervisors and employees on EEO matters; the design,
development and implementation of affirmative employment programs; conducting
workforce analysis for the purpose of developing targeted goals and corrective
solutions to systemic employment problems; providing advice and assistance
to managers on strategies to meet diversity goals in order to ensure inclusiveness
in the workforce; managing special emphasis programs and departmental
minority initiatives; and conducting special commemorative observances.
Performance Standards:
Will respond to requests for EEO counseling within 24 hours 95% of the
time. Will meet or exceed the 180 day timeline for processing complaints
of discrimination in 90% of the formal complaints filed. Will ensure Alternative
Dispute Resolution (ADR) services are offered to 100% of complainants
upon receipt of an informal or a formal complaint of discrimination. Will
inform customers of special observances and themes at least 15 workdays
in advance for 90% of all observances. Will respond to reasonable accommodations
requests (e.g., sign language interpreter) within 3 workdays of the receipt
of the request.
Availability: |
Program
Support Center and the Agency for
Health Care Research and Quality |
Service
Fee: |
$495.52
per FTE (Population Served) plus additional customer specific expenses |
Point
of Contact: |
Donald
Inniss |
Phone: |
(301)
443-1972 |
E-mail: |
Dinniss@psc.gov |
EEO Complaint Investigations (94211)
Manages the contracts for assigning outside contractors to investigate
EEO complaints. Serves as the Contracting Officer/Technical Representative
for EEO investigations within HHS. Coordinates between contractors and
OPDIV EEO offices to ensure that complaints investigations are handled
expeditiously.
Performance Standards:
Will respond to customer requests for assistance within 24 hours. Ensures
that complaints will be assigned and investigations completed within 90
days of receipt of request for investigation, except when complaints are
amended pending completion of the investigation. Ensures that contracts
will be in place to allow for the investigations of complaints at least
30 days prior to the beginning of the fiscal year.
Availability: |
All
DHHS |
Service
Fee: |
$859.21
per case plus additional customer specific expenses and cost of contract
|
Point
of Contact: |
Carlos
O'Kieffe |
Phone: |
(301)
443-2112 |
E-mail: |
COkieffe@psc.gov |
HHS University (94212)
Provider of programs and common needs training for HHS employees. Offers
leadership and career development programs and courses; common needs training
courses; develops systems and processes to link training to development
of the competencies required for achievement of HHS strategic goals and
priorities; provides performance consulting to OPDIV managers; develops
and maintains training management systems (e.g., a catalog of courses
for all HHS training and development, and a registration/reporting system);
establishes academic partnerships with colleges and universities to enhance
learning opportunities available to employees; and fosters intellectual
exchanges between DHHS and partner institutions.
- Distributed Learning Services
DHHS also provides Distributed Learning Services designed to make learning,
information and performance support available to HHS employees wherever
and whenever needed. The HHS learning portal resides on the Internet,
outside HHS firewalls, and provides a single entry point for learning.
All Federal Government employees have access to common learning offerings,
and to "communities of practice" to share information and
collaborate in learning. Approximately 16,000 employees are currently
using the learning portal with access to 1600 courses from two private
vendors (SkillSoft and NETG).
Performance Standards:
Will meet OPDIV requests for courses 95% of the time. Will send 95% of
training confirmations within 5 workdays. 95% of training nominations
will be processed within 5 workdays.
Distributed Learning Services will increase the number of employees
using the learning portal by 5% each FY; and ensure that 50% of HHS employees
take at least one course using the learning portal per year.
Availability: |
All
Federal Government |
Service
Fee: |
$79.01
per W-2 plus actual cost of course |
Point
of Contact: |
Tony De Jesus |
Phone: |
(301) 443-4054 |
E-mail: |
tdejesus@psc.gov |
Personnel Suitability and Security (94208)
Reviews personnel suitability and security forms for completenesss prior
to submission to Office of Personnel Management (OPM) for investigations.
Processes waivers of pre-employment security investigations. Initiates
pre-employment and periodic reinvestigations as required. Fingerprints
employees, out-processes personnel to include debriefing. Adjudicates
per personnel suitability cases.
Performance Standards:
Will submit personnel suitability and security forms to OPM within 3 workdays
of receipt and adjudicate personnel suitability cases within 10 workdays
of receipt of case records from OPM.
Availability: |
DHHS
only |
Service
Fee: |
$18.03
per request plus cost of OPM investigation
|
Point
of Contact: |
Dan
Clutch |
Phone: |
(301)
504-3102 |
E-mail: |
dclutch@psc.gov |
Commissioned Corps Support Services (94214)
Services provided by CCSS include the following:
- Compensation
Administers a system of basic pay, allowances and special/incentive
pay for active duty commissioned officers of the United States Public
Health Service; administers a system of retired pay and survivor pay
for retired officers and annuitants respectively; processes payroll
deductions and allotments; administers a wide range of benefit programs;
interfaces with the DoD to coordinate pay benefits in concert with DoD
policies and procedures; provides analysis of the pay system including
administering an actuarial analysis contract as required by Congress
on retirement pay; administers the survivor benefits and officer retirement
programs; and coordinates with the Department of Veterans Affairs (VA)
for the Service members' Group Life Insurance (SGLI).
Performance Standards:
99% of W2s will be issued and mailed within 15 days following the end
of tax year; 99% of salary checks issued by official payday. 95% of
payments will be processed in accordance with DoD Regulations and Commissioned
Corps Personnel Policies. Pay technicians provide customers a response
to routine inquiries regarding pay matters within 2 workdays of receipt
95% of the time. Requests for changes to allotments, direct deposit,
etc., will be completed within 2 workdays of receipt 95% of the time.
- Medical Affairs
Provides administrative management and direction concerning medical
issues. Provides counsel to programs regarding officers with sick leave
and medical issues. Monitors aftercare compliance in cases of alcohol
or other substance abuse. Provides authorization for, and payment of,
bills relating to medical and dental care for officers in "emergency
situations", in assigned locations distant from Uniformed Services
Medical Treatment Facilities (USMTFs), or while in travel or leave status.
Arranges for travel and initiates process for reimbursement of Agency
funds for travel incident to medical care. Coordinates PHS medical care
activities with the other Uniformed Services (TRICARE). Assists officers
in obtaining needed health care in Federal and non-Federal health care
facilities. Initiates process for reimbursement for payments of health
care provided in federal and non-federal facilities. Initiates process
for reimbursement for dependents and retirees health care through TRICARE.
Performance Standards:
95% of clean claims will be processed by Medical Affairs Branch within
14 workdays of receipt (claims are either certified, forwarded to TRICARE,
returned to the provider for correction/completion, or medical records
are requested in this time frame; clean claims denote claims that are
correct, complete, legible and ready to be processed); customer requests
for information are responded to within 2 workdays 98% of the time.
Availability: |
OPHS
and NOAA |
Service
Fee: |
per
agreement |
Point
of Contact: |
Denise
Canton |
Phone: |
(301)
594-2730 |
E-mail: |
Dcanton@psc.gov |
OFFICE OF THE DIRECTOR (OD)
Deputy Assistant Secretary for Program Support
Phone: (301) 443-3921
PHS Freedom of Information Act (FOIA) Services
(91101)
Responds to all requests for records in the custody and control of any
components of the Office of Public Health and Science (OHPS) and the Program
Support Center (PSC), and makes determinations on whether to release or
deny the records; responds to all requests for records which involve more
than one of the PHS agencies and the PSC, including its records in the
regions; responds to all administrative appeals which are filed as a result
of a requester receiving a denial by one of the public health agencies
or the PSC; responsible for working with the Office of the General Counsel
(OGC) and the assigned Assistant United States Attorney to resolve FOIA
litigation initiated as a result of a FOIA denial or appeal involving
any of the public health agencies or the PSC; provides FOIA training and
consultation to OPHS and PSC programs; and provides FOIA consultation
to all of the public health agencies.
Performance Standards:
Requests and appeals will be logged into the tracking system and interim
letters generated to the requesters/appellants identifying the assigned
case numbers and office contact information within 24 hours of receipt;
95% of requests and appeals will be controlled to appropriate OPDIVS to
begin a search and duplication of responsive records on the date of receipt.
Availability: |
DHHS
only |
Service
Fee: |
$43,000
annually per participating OPDIV
|
Point
of Contact: |
Darlene
Christian |
Phone: |
(301)
443-5252 |
E-mail: |
Dchristian@psc.gov |
Business Services (91207)
Provides costing/pricing support to customers in order to assist with
their budget formulation in the Service and Supply Fund. Performs System
Administration in the PSC Revenue, Invoicing and Cost Estimation System
(PRICES) by ensuring all personnel are loaded for labor costing and that
all non-labor categories unique to their cost centers are available. Works
with the customers to establish annual rates and to set up the annual
billing structure. Issues and maintains passwords for viewing of system
management reports. Upon completion of pricing, ensures that the invoicing
modules of PRICES are available for billing, and that all cost centers
have been billed properly. Performs the monthly billing function on behalf
of the customer and provides access to the online viewer for availability
of the monthly customer bills. Provides training support in using PRICES.
Facilitates billing disputes.
Performance Standards:
Cost structures will be built within 3 business days of receiving information
from customer 98% of the time.
Passwords will be issued the same day as request 99% of the time.
Costing structures with labor and non-labor categories will be constructed
prior to costing cycle 100% of the time.
Billing structures will be created and available prior to 1 October,
100% of the time.
Customer billing disputes will be addressed within ten days of request
100% of the time.
Fixed billing items are entered monthly prior to cut off 100% of the
time.
Availability: |
DHHS
only |
Service
Fee: |
$77.01
per hour plus additional customer specific expenses
|
Point
of Contact: |
Donna
Dougherty |
Phone: |
(301)
443-0034 |
E-mail: |
ddougherty@psc.gov |
Employee Related Programs (91208)
Programs and Departmental events sponsored by DHHS and offered to employees
Department-wide on behalf of the OPDIVS. Includes events such as Blood
Drives, CFC, Savings Bond Drives, Bring your Child to Work Day, World
Aids Day Events, misc. health fairs, etc. This service includes all planning
and technical support.
Performance Standards:
Employees will be notified of events at least 30 days prior. Notification
will be broadly advertised using multiple medias with the widest dissemination
possible:
Availability: |
DHHS
only |
Service
Fee: |
Per
FTE plus additional customer specific expenses
|
Point
of Contact: |
PSC
Business Office |
Phone: |
(301)
443-0034 |
Child Care Development (91105)
Provides leadership, direction and guidance for the Healthy Beginnings
Child Development Center (HBCDC). The center provides quality on-site
childcare for children of employees of the HHS' Parklawn Complex. Services
ensure that HHS establishes and maintains a high quality childcare center,
which includes an appropriate curriculum, adequate and quality staff,
and efficient administration of the operation. Service also
provides maintenance and security of the HBCDC facility. HBCDC has an
enrollment capacity of 124 children to include infant, toddler and preschool
age children. Provides general information and responds to inquiries regarding
the childcare program. Develops plans to promote and publicize the program
offered.
Performance Standards:
The PSC Childcare Specialist will ensure that the Parklawn Child Development
Center contractor operates in accordance with (IAW) the terms and conditions
set forth in the contract and the GSA Licensing Agreement. The Specialist
will respond to parent calls and request for conferences within 24 hours
and will work with them to resolve issues to the satisfaction of both
parties. Conferences will be held within 5 days of request. The Childcare
Specialist will ensure that Health and Human Service employees will have
day care enrollment priority. PSC will ensure that Board meetings are
held monthly with OPDIV representatives and that board representatives
operate IAW the Center By-laws. Upon notification of department board
members, the Specialist will contact the OPDIV within 24 hours to obtain
nomination of new representation. The Specialist will ensure that no less
than two fundraisers are held annually to offset multiple child discounts
and will ensure that CFC designation is obtained annually for the Center.
PSC will ensure that center budgets are developed annually and will cover
facility and security costs. This budget will be presented to the Board
for approval prior to budget submission. A financial report showing disbursement
of funds will be provided on a monthly basis.
Availability: |
First
priority reserved for DHHS employees, then
available to other federal agencies and the community. |
Service
Fee: |
$229.76
per child/month plus additional customer specific expenses
|
Point
of Contact: |
Lenora
Porzillo,
Child Care Specialist |
Phone: |
(301)
443-0055 |
E-mail: |
lporzillo@psc.gov |
Last revised:
September 2, 2004
|
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