ARLINGTON, Va. (Sept. 22) -- Beginning September 1, 2004, military Retirees and Annuitants will be able to obtain specific account information through the Interactive Voice Response System (IVRS). When customers call 1-800-321-1080 (commercial 216-522-5955), they will hear a new menu option to use this feature. Customers choosing to use this new feature will be asked to enter their social security number and Personal Identification Number (PIN). Customers can use the same PIN to access the IVRS that they use to access myPay.

Retirees and Annuitants will be able to obtain specific account information in the following areas:

• Correspondence address
• Allotments
• Certificate of Eligibility or Report of Existence
• Deductions
• Gross and net pay
• Survivor Benefit Plan (SBP) coverage
• Federal and state taxes.

This service will be available 24 hours a day, 7 days a week.

If you do not have a myPay PIN, please visit the myPay web site at https://mypay.dfas.mil.

About DFAS
The Defense Finance and Accounting Service is the world's largest finance and accounting operation. It provides responsive, professional finance and accounting services to the men and women who defend America. In Fiscal Year 2003, DFAS paid about 5.9 million people, processed more than 12.3 million invoices from defense contractors, disbursed more than $416 billion and managed more than $194 billion in military trust funds. For more about DFAS visit http://www.dfas.mil.

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