We have seen several different problems with logging into the DoD Restricted Area as follows:

• Network problems. Occasionally there will be a network problem between our web server and the authentication server at AKO or DEERS. If AKO authentication doesn't work, then try using the DEERS authentication (note below who is authorized access). If the network is the problem, all that can be done is to wait it out as it will usually clear itself within an hour.
• Attempt logging on with a different computer. A common problem is that something already installed on a workstation will cause problem logging into our system. If you can login on another computer, you may have a problem caused by a security setting on the browser. (See below)
• Personnel that are not authorized access are attempting to log-in. Only active DoD personnel are granted automatic access. Government Contractors and others requiring access must submit their request via the CALL Request for information page.
• That information has been entered in the wrong format. The most common error is that dashes (-) have been added to the SSAN. If everything is entered correctly, but the DEERS validation is rejected and you receive an error saying you are not in the DEERS database, you need to fill in the requested information on the error form. DEERS personnel will contact you to confirm your personal data.
• When you click the link to the "Sign In" link, you receive a "Page Cannot Be Displayed" error. If this is the case, you may have a security setting on your web browser preventing you from accessing the login page. To correct this, do the following:
  • Open Internet Explorer
  • click "Tools" in the top bar | then "Internet Options" | then the "Advanced" tab (top right of window)
  • Slide down the list and towards the bottom under "Security" find the entry titled "Use TLS 1.0".
  • If the box beside TLS 1.0 is checked, click to uncheck it.
  • Click "Apply" then "OK" to save and exit
  • You should now be able to acces the DEERS login screen.
• When you click the link to the DoD Personnel Area, you receive a blank page or a page that says "Link no longer exists" error. This may occur with those using VPN services, and the proxy server settings are not properly configured. To correct this, do the following:
  • Start Internet Explorer.
  • On the Tools menu, click Internet Options, and then click the Connections tab.
  • In the Dial-up and Virtual Private Network settings list, click the connection that you want to configure, and then click Settings.
  • Under Proxy Server, click Advanced.
  • In the Exceptions box, type the Uniform Resource Locator (URL) of the SharePoint Team Services Web site.
  • Click OK, click OK, and then click OK.
  • You should now be able to acces the DEERS login screen.
  • Additional information is available at Microsoft Knowledge Base #321488

If none of the above are applicable, then please contact the CALL webmaster. When explaining your access problem, please provide a narrative of exactly what you are seeing on the screen.