On Monday's between the hours of 0330 and 0430 CST, Interactive Chat will not be available due to system maintenance.

• If you are having AMS problems, please contact the Personnel Systems Operations Control Center at DSN 665-3995 or comm (210)565-3995 or Toll Free (800)616-3775.  • Submission for the Award of the Air Force Expeditionary Service Ribbon (AFESR) or AFESR with Gold Border Letter. Awards Template Letter  • The Contact Center assists PERSCO Teams/Deployed members with certain personnel actions.  Please note the attached message from AF/DP: AFPC Support to Deployed Operations MAJCOMS and MPFs  • View Contact Center Metrics Contact Center Metrics. This data reflects Contact Center Utilization & Functionality increases                    • OTHER USEFUL SITES: AFPC Home Page; Assignment Management System (AMS); Virtual MPF (vMPF) ; AFPC Field Operations; US Air Force Official Site ; Air Force.com; Aviator Continuation Pay (ACP); My Pay ; Civilian Employment; Civilian Benefits & Entitlements

View our Frequently Asked Questions (FAQs) We store all resolved problems in our solution database. Search by category, sub-category. You can also use keywords, or phrases to find answers that may apply to your situation.   Submit a Question to our Personnel Experts Provide us a brief summary of your problem, and input the specifics of your situation below the problem summary field. Select a category/sub-category that best describes your situation. Additionally you may provide us site feedback so we can better serve your needs. Tell us what you think or our site, or how we can improve. Enter your feedback, then click on the category Customer Feedback, then select the appropriate sub-category. Thank you for your cooperation.   Chat Live with a Contact Center Agent Chat with a Contact Center Agent on-line or you may request that an agent calls you back at a later time. An Agent is available 24 hours a day, 7 days a week (excluding certain Federal Holidays, see below), to assist you.   My Personal Folder Login to check the status of your pending questions, modify your question, receive update notifications to FAQs of interest to you, and update your personal profile.

Air Force Personnel Contact Center
550 C Street West Room B-111
Randolph AFB TX 78150

The Air Force Personnel Contact Center is operational 24 hours a day, 7 days a week, excluding the following Federal Holidays: New Years Day, 4th of July, Thanksgiving and Christmas.

TOLL FREE: 1(800)616-3775
COMM: (210) 565-5000
DSN: 665-5000
FAX (comm)210-565-1239 or 210-565-0162 (the old fax number ending in 8822 will be disconnected 31 AUGUST 2004)
DSN: 665-1239 or 665-0162

This site is a Department of Defense computer system. This computer system, including all related equipment, networks, and network devices are provided only for authorized U.S. Government use. DoD Computer systems may be monitored for all lawful purposes, including to ensure that their use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. Monitoring includes active attacks by authorized DoD entities to test or verify security of the system. During monitoring, information may be examined, recorded, copied, and used for authorized purposes. All information, including personal information, placed or sent over this system may be monitored. Use of this DoD computer system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use may subject you to criminal prosecution. Evidence of unauthorized use collected during monitoring may be used for administrative, criminal, or other adverse action. Use of this system constitutes consent to monitoring for these purposes.

PLEASE READ THIS PRIVACY AND SECURITY NOTICE:

Last Updated: 3 Aug 04

If there is a problem with this website please email the Intranet Admin