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BEST
Homepage
BEST provides
customer service and current benefits information for Air Force-serviced
employees in the following programs:
Federal Employees Health Benefits (FEHB) Program
Federal Employees Group Life Insurance (FEGLI) Program
Thrift Savings Plan (TSP)
Retirement (and retirement related) Programs
Survivorship (Death-in-Service Survivor Benefits)
Exception:
If you are a limited service employee, you must obtain retirement and
survivorship services from your local Civilian Personnel Flight (CPF).
Don’t know whether you receive full or limited services? Read our article
“Full
Versus Limited Servicing – What Does it Mean?”
You will make all
health, life, and TSP benefits elections through the BEST automated phone
system or the Employee Benefits Information System (EBIS) web
application. A link to EBIS is located on our homepage.
The BEST automated
phone and EBIS web systems provide a wealth of information in all the
benefits areas, including general and personal information, and retirement
and TSP annuity estimates.
The BEST phone
system may be reached by dialing our toll-free number: 1-800-997-BEST
(2378) or, if located in the San Antonio, Texas area, commercial
527-2378. Benefits counselors are available Monday through Friday, 7 a.m.
to 6 p.m.,
Central Standard Time (CST) to answer questions or provide assistance.
Simply press zero (0) within any of the benefits areas voiced by the main
menu. If you are located overseas, you will dial a toll-free AT&T direct
access number for the country you are located in, then 800-997-2378. AT&T
direct access numbers can be obtained from
http://www.att.com/business_traveler/guides_and_access/dialing_instr.html#outside
Hearing impaired
employees may reach a benefits counselor by calling our Telephone Device
for the Deaf (TDD) number: 1-800-382-0893 or, if located within the San
Antonio
area, commercial 565-2276. Hearing impaired employees in the overseas
area with access to TDD equipment may contact a benefits counselor by
calling a toll-free AT&T direct access number for the country in which
located. For more detailed information on systems and counselor access,
see “How
to Access the BEST Automated Systems and Reach a Counselor.”
BEST mailing address:
HQ AFPC/DPCMB
550 C
Street West Ste 57
Randolph
AFB TX 78150-4759
BEST Fax Number: DSN 665-2936 or (210) 565-2936
Last Updated:
03/26/2004 09:02 AM
(dhp)
For specific questions concerning programs on this site, please address to
the POC listed on the respective pages. For information on Air Force
Employment, see the Employment
Homepage or send E-Mail to the
Recruitment
Center. For all benefit and entitlements related issues, contact the BEST at
1-800-616-3775 (TDD 1-800-382-0893, or (210) 565-2276 in the San Antonio, Texas
area). Send comments or questions concerning the website structure to the
Webmaster For other comments, recommendations and questions, please e-mail
our
Director's Office.
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