United States Department of Agriculture
Research, Education and Economics
ARS * CSREES * ERS * NASS
Bulletin
Title: | ARS Foundation Financial Information System (FFIS) Support Help Desk Procedures |
Number: | 01-309 |
Date: | October 1, 2001 |
Originating Office: | Financial Management Division, ARS/AFM |
Distribution: | Administrative Officers, Area Budget and Fiscal Officers, Location Administrative Officers, Area Computer Specialist, AFM Division Directors |
Expires: | September 30, 2002 |
This bulletin announces the responsibilities relating to support procedures for ARS FFIS users. |
A. Overview
The Department has implemented a new accounting system, Foundation Financial
Information System (FFIS). This Bulletin provides procedures to assist employees/users to
resolve problems with accessing and using FFIS, points of contact, the roles and
responsibilities of the Servicing Budget and Fiscal Offices (SBFO), Area Computer
Specialists (ACS), Information Technology Division (ITD) Help Desk, Vendor Coordinators,
and the ARS FFIS Help Desk; hours of operation, responsibilities of the ARS FFIS Help
Desk, and provides guidance on where users can call to resolve problems.
The Agricultural Research Service (ARS) has implemented the following procedures for
assisting users in resolving issues and/or problems.
B. Points of contact for FFIS Issues and Problems
This section provides guidance on who should be contacted for specific issues and/or
problems with FFIS. Generally, the first point of contact is the Area Administrative
Office, and for Headquarters and National Agricultural Library (NAL), Financial Management
Division's (FMD) Fiscal Operations Branch. Issues and/or problems will be
elevated to the FFIS Help Desk on an as needed basis.
1. Computer Specialist
Contact your local computer support personnel for the following issues. (In the areas,
contact the ACS and at Headquarters contact the ITD Help Desk):
2. Servicing Budget and Fiscal Office
Area, NAL, Headquarters and Location personnel should contact their SBFO for
the following issues and/or problems:
The SBFO has the discretion to resolve an issue and/or problem or refer it to the FFIS
Help Desk. If the SBFO cannot resolve the issue and/or problem they may request assistance
or refer it to the FFIS Help Desk. Regardless of who is addressing the issue or problem,
the SBFO should always be notified of the issue/problem status.
3. Vendor Coordinator
Each Area office has designated a Vendor Coordinator and a back up. Headquarters and selected AFM Divisions (EAD, FD, FMD, and PPD) have also designated Vendor Coordinators and back up.
Vendor Coordinators are responsible for adding new vendors to the FFIS VEND Table and coordinating vendor information changes/updates with NFC.
Before a Location determines that a vendor needs to be added to the VEND Table, they should thoroughly search the VEND Table prior to contacting their Area Vendor Coordinator with all pertinent information. Selected AFM Divisions will follow the same procedure.
If the Area Vendor Coordinator and back up are unavailable and the adding of a vendor
becomes critical, contact the ARS Vendor Coordinator.
4. ARS FFIS Help Desk
Contact the ARS FFIS Help Desk directly for the following issues:
5. Help Desk Operations
6. Dissemination of solutions to common problems
If the problem appears to be global, the ARS FFIS Help Desk will:
After implementation, the ARS FFIS Help Desk will sponsor bi-weekly teleconferences with the ABFO community to share information, problems/resolutions, and identify ARS-wide issues or concerns.
If you have any questions concerning this guidance, please contact Joseph LaCour, ARS
FFIS Functional Liaison, FMD, on 301-504-4845.
S. M. HELMRICH
Director
Financial Management Division
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