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Field Manual for Mental Health and Human Service Workers in Major Disasters

Department of Health and Human Services
Substance Abuse and Mental Health Services Administration
Center for Mental Health Services

This publication was produced under an interagency agreement between the Federal Emergency Management Agency and the Center for Mental Health Services, Substance Abuse and Mental Health Services Administration. Portland Ridley served as CMHS publications and -editorial coordinator.

Copies are available at no charge from the Center for Mental Health Services:

SAMHSA's National Mental Health Information Center
P.O. Box 42557
Washington, D.C. 20015

Toll-Free Information Line 1-800-789-2647
(TDD) 866-889-2647
FAX 301-984-8796
Website www.mentalhealth.samhsa.gov

All material appearing in this volume, except quoted passages from copyright sources, is in the public domain and may be produced or copied without the permission from the Administration or the -authors. Citation of the source is appreciated.

DHHS Publication No. ADM 90-537
Substance Abuse and Mental Health Services Administration
Printed 2000

Author: Deborah J. DeWolfe, Ph.D., M.S.P.H.
Editor: Diana Nordboe, M.Ed.


TABLE OF CONTENTS

Return to Emergency Services

INTRODUCTION
KEY CONCEPTS OF DISASTER MENTAL HEALTH
SURVIVORS' NEEDS AND REACTIONS
DISASTER COUNSELING SKILLS
Establishing Rapport
Active Listening
Some Do's and Don't's
Problem-Solving
A Word of Caution
Confidentiality
WHEN TO REFER FOR MENTAL HEALTH SERVICES
POTENTIAL RISK GROUPS
Age Groups
Cultural and Ethnic Groups
People With Serious and Persistent Mental Illness
People in Group Facilities
Human Service and Disaster Relief Workers
STRESS PREVENTION AND MANAGEMENT
Organizational Approaches
Individual Approaches

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ADM 90-537

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