Federal Sector
Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) is a process in which a third party neutral assists in resolving disputes by using various techniques to reach a resolution acceptable to the parties.

EEOC is firmly committed to using alternative methods for resolving disputes where appropriate. Used properly, alternative dispute resolution can provide fast and cost effective results while at the same time improving workplace communication and morale.

Chair Cari M. Dominguez has made the promotion and expansion of ADR the centerpiece of the EEOC's Five-Point Plan. As part of her commitment to ADR, the Chair created the RESOLVE Program - the Commission's internal mediation program. The Chair has made participation in the RESOLVE Program mandatory for managers, and as mandated by MD 715.

This information is designed to help federal employees and applicants better understand ADR as it is used to resolve discrimination complaints. In addition to basic information on ADR, links are provided to many other federal government programs and private organizations using a variety of ADR techniques to resolve workplace disputes.

Please note: Information about private sector mediation is also available on this site.