Issuer Feedback

Issuer Feedback on the web is a new function for single-family issuers who use e-Access. Ginnie Mae will no longer mail hardcopy issuer feedback reports to issuers. The information is available via Ginnie Mae e-Access, using the Issuer Feedback option on the e-Access application selection list. Issuers must have an e-Access user security profile that permits access to the issuer's specific feedback information.

e-Access User Security Profile for Issuer Feedback

1. New users must register to obtain an e-Access user id, password and profile. Click here to register.

2. Existing users can use their current e-Access user id and password. However, it is necessary to submit a properly completed e-Access security registration form, indicating the "Access Request" for "Issuer Feedback." Follow the "Registration Change" prodedure. Click here to change the user registration.

Access to Issuer Feedback Information

Upon completion of the registration process, the e-Access user profile will be updated. When the user logs in to e-Access a new menu item, for Issuer Feedback, will appear on the e-Access menu screen. Clicking on this new link will take the user to the Issuer Feedback page.