FEMA's Map Assistance Center
The FEMA Map Assistance Center (FMAC) serves to inform the public of FEMA's National Flood Insurance Program (NFIP) rules and regulations. Map Specialists respond to inquiries from Federal, State, and local officials and the general public. They inform callers of requirements necessary to meet NFIP criteria for Letters of Map Change (LOMC); Physical Map Revisions; Appeals, Protests and Compliance Issues; Preliminary Flood Insurance Studies; Processing Fees; Technical Data Requests; and Letters of Determination Review (LODR). The FMAC is the first point of contact to disseminate this information and to help callers understand the technical issues involved in a particular situation. In addition to taking incoming telephone calls, Map Specialists provide detailed responses to electronic mail inquiries; and review and process Letter of Map Amendment (LOMA), Letter of Map Revision - based on Fill, and LODR requests.
Map Specialists are well-versed in the LOMC process and are able to explain the process to callers who often have little familiarity with such data requirements as official land records or certified elevation data. They also handle map revision inquiries from surveyors, engineers, community officials, lenders, insurance agents, appraisers, and floodplain managers.
The FMAC is also a good place to go to for such publications as the most recent NFIP regulations, the "Guide for Community Officials," and other FEMA pamphlets and brochures that address the LOMC process.
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FMAC Hours of Operation
Starting October 2, 2004, FMAC customer service hours of operation are Monday through Friday 8:00 a.m. through 11:00 p.m., and Saturday through Sunday, 10 a.m. through 6:00 p.m.. Self-service options are available 24 hours a day, seven days a week.
FMAC Holiday Hours
Thursday, November 25, 2004: Closed - Thanksgiving
Friday, December 24, 2004: 8:00 a.m. through 6 p.m. - Christmas Eve
Saturday, December 25, 2004: Closed - Christmas Day
Saturday, January 1, 2005: Closed - New Year's Day
Monday, May 30, 2005: Closed - Memorial Day
Monday, July 4, 2004: Closed - Independence Day
Monday, September 5, 2005: Closed - Labor Day
Thursday, November 24, 2005: Closed - Thanksgiving
Saturday, December 24, 2005: 10:00 a.m. through 6 p.m. - Christmas Eve
Sunday, December 25, 2005: Closed - Christmas Day
Homeowners
- Why do I Need Flood Insurance?
- Challenging a Flood Determination
- Refunds for Cancelled Flood Insurance
- What is a Letter of Map Amendment?
- FEMA Forms, Documents and Software
Engineers/Surveyors
- Fee Information
- Questions on Revisions
- MT-1 Application Package
- MT-2 Application Package
- MT-EZ Application Package
Insurance Professionals/Lenders
Floodplain Managers
- NFIP Laws and Regulations
- Key Contacts at FEMA
- Download the Zone A Manual
- Cooperating Technical Partners Initiative
Other Important National Flood Insurance Program Toll-Free Numbers:
- 1-800-358-9616 . . . To purchase flood hazard maps for a nominal fee.
- 1-800-427-4661 . . . For general flood insurance information.
- 1-800-480-2520 . . . To order any current FEMA publication.
- 1-800-611-6125 . . . For questions on flood policy coverage and rates.
- 1-800-720-1093 . . . For agent questions on policy coverage and rates.
Website visitors experiencing accessibility problems are encouraged to send email to our webmaster at webmaster@fema.gov.
