The
Railroad Retirement Board has prepared two plans that
focus on customer service-related issues.
A summary of each plan is provided below along with
a link to the entire plan.
Customer
Service Plan
PDF
64 KB, 2 pages
The U.S. Railroad
Retirement Board’s Customer
Service Plan promotes the principles and objectives
of customer-driven quality service agency-wide. The
Board’s plan states specifically the level of service
that customers can expect, and an important part of
the plan is a pledge to keep beneficiaries informed
of how well the Board is meeting the plan’s standards.
The plan is reviewed and updated
periodically as the Board gains more experience
with it, compares its service with the best in business
and considers feedback received from its customers.
Plan
to Improve Service to Individuals with Limited
English Proficiency
PDF
34 KB, 17 pages
The Federal Government is committed to improving
accessibility to its services for all eligible persons,
including those who, because of national origin, have
limited
English proficiency (LEP).
Executive Order 13166, "Improving Access to
Service for Persons with Limited English Proficiency,"
is intended to eliminate, to the maximum extent possible,
LEP as an artificial barrier to full and meaningful
participation in all Federal programs and activities.
In accordance with this order, the Railroad Retirement
Board has prepared a plan identifying the steps the
agency will take to ensure meaningful access by LEP
individuals to its benefit programs. |