|
|
| Q:
|
What are the browser requirements for using this Web site?
|
| A:
|
To order materials from this Web site, your browser must be configured to accept cookies and run JavaScript. PC users must use Netscape Navigator 4.0 or higher or Microsoft Internet Explorer 4.0 or higher. Macintosh users must use Netscape 4.0X or higher or Microsoft Internet Explorer 5 Macintosh edition.
|
| Q:
|
Is there a catalog of National Cancer Institute (NCI) materials?
|
| A:
|
A link to the online NCI Publication Catalog is on the Welcome page of this Web site. This catalog is updated
daily to reflect availability of materials listed. You must have Adobe Acrobat Reader installed on your computer
to view and print the catalog. A link to download a free copy of Adobe Acrobat Reader is provided. When
viewing the catalog, use the sizing button on your screen to adjust the size of the page. The "fit width"
or 100% size may provide the most comfortable size for viewing the catalog online. To print the catalog and order
form, click on the printer icon on the Adobe Acrobat Reader toolbar.
|
| Q:
|
What are some general tips to help navigate the ordering system?
|
| A:
|
- Words in blue type indicate a link. Links are connections to other parts of the web site.
- Click on the "back" button on your browser’s toolbar to return to the previous page.
- Use the gray scroll bar on the right side of the screen to move up and down through the current page.
|
| Q:
|
How can I find the publications I would like to order?
|
| A:
|
There are two ways to identify publications on topics of interest to you.
- View a list of publications by choosing one of the categories on the Welcome page: types of cancer, treatment options, clinical trials, genetics, coping with cancer, testing for cancer, and risk factors/causes and prevention.
- Choose Search for publications on the Welcome page. You will go to the Search for Publications page. If you have a particular topic or topics in mind, type one or more keywords in the Search by Keyword(s) box. Or, you may narrow your search by entering a selection in one or more of the categories: type of cancer, subject, audience, language. Simply click on the arrow at the right edge of the box beside the search category. When the list of options pops up, use your mouse to highlight and click on the topic that interests you. You can select only one option within each category (for example, select "breast" or "prostate" as the type of cancer, but not both). By employing two or more search categories (for example, “breast” as the type of cancer and “treatment options” as the subject), you may narrow your search results.
|
| Q:
|
How can I locate a description of publications in my search results?
|
| A:
|
After you conduct a search, the ordering system will show you
the titles of publications retrieved on Search Results
page. Click on the title or on Description to read a brief
description of the publication. Some publications can be viewed
online via a link to another part of the NCI web site. Click on
View to review the full publication. Use your browser's "back"
button to return to your Search Results.
|
| Q:
|
What can I do if NCI Publications Locator does not provide the information I am looking for?
|
| A:
|
Not every publication we offer is featured on our web site. If you don’t find the information you’re
looking for, please call us at 1–800–4–CANCER (1–800–422–6237) if you
are in the U.S. and its territories, and select the option to order publications.
|
| Q:
|
Does NCI offer any promotional materials?
|
| A:
|
Some NCI materials are not subject to shipping and handling fees.
Examples of promotional materials are the Cancer Information Service insert card and several bookmarks.
|
| Q:
|
How can I contact the Publications Ordering Service?
|
| A:
|
| Phone: |
1–800–4–CANCER (1–800–422–6237) and select the option to order publications Monday through Friday, 9:00 a.m. to
4:30 p.m local time (within the U.S. and its territories) |
| Fax: |
301–330–7968 |
| Mail: |
National Cancer Institute
Publications Ordering Service
P.O. Box 24128
Baltimore, MD 21227
|
| TTY: |
Callers with TTY equipment can reach us at 1–800–332–8615
(within the U.S. and its territories)
|
|
| Q:
|
How can I add to or change the publications in my shopping cart?
|
| A:
|
On the Search Results page, click on the box labeled Check to Select for every publication you want to order.
Then click on Order Selections Now. On the Contents of Your Order page, enter the quantity you wish to order for each title
and click on Update Quantities. To remove a title from your order, set the quantity to 0 (zero).
To look for additional titles to order, click on Find Other Titles. Follow the same process to add the additional titles to your order.
The system will remind you if there are quantity limits on any of the publications.
|
| Q:
|
Is there a charge for ordering NCI materials?
|
| A:
|
National Cancer Institute (NCI) publications are free. However, there is a
shipping and handling fee of 10 cents per copy for orders over 20 items
(bulk orders). To cover the basic accounting costs associated with processing
payments for bulk orders, NCI requires a $5.00 minimum charge. A discount is
applied for orders of 100 or more items. Bulk orders placed on NCIPL must be paid by credit card.
To discuss alternative payment methods, contact the Cancer Information Service at 1-800-4-CANCER (1-800-422-6237)
and select the option to order publications.
|
| Q:
|
What can I do if there are problems with an order?
|
| A:
|
To ensure prompt resolution in the event of any problems with your order, please provide your E-mail address and telephone
number along with your shipping information. If you have any questions or concerns about your order, feel free to contact us at
1–800–4–CANCER (1–800–422–6237) and select the option to order publications.
Our hours are Monday through Friday, 9:00 a.m. to 4:30 p.m., local time (within the continental U.S.). Callers with TTY equipment, please
use 1–800–332–8615.
|
| Q:
|
Are there limits on publications?
|
| A:
|
To ensure that publications are available to all requesters, we may set limits on the maximum number of copies that may be ordered.
The number of copies of an individual title that may be ordered depends on the supply in our inventory.
|
| Q:
|
How often can publications be ordered?
|
| A:
|
To help NCI plan and maintain an adequate supply of publications, we request that health professionals and organizations place
bulk orders for individual titles no more than once a month. Cancer patients, their families, and the general public may order
NCI publications as often as necessary to fulfill their needs. For additional information about our distribution policy,
please contact the Cancer Information Service at 1-800-4-CANCER (1-800-422-6237) and select the option to order publications.
The Cancer Information Service is open Monday through Friday, 9:00 a.m. to 4:30 p.m. local time (within the continental U. S.).
Deaf and hard of hearing callers with TTY equipment can reach us at 1-800-332-8615.
|
| Q:
|
Can NCI materials be reproduced?
|
| A:
|
National Cancer Institute (NCI) materials and artwork are in the public domain and not
subject to copyright restrictions when they are produced by Government employees.
However, most NCI materials are developed by private sector writers, designers,
photographers, and illustrators under contract to the Government. The copyright for these
materials often remains in the hands of the originators, and it is necessary to request
permission to use or reproduce these materials. In many cases, permission will be granted,
although a credit line and /or fees for usage may be required. To obtain permission, write to:
Permissions Department, National Cancer Institute, Room 10A28, 31 Center Drive, MSC 2580 Bethesda, MD 20892–2580.
|
| Q:
|
What is a "U.S. address"?
|
| A:
|
"U.S. addresses" include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and APO/FPO addresses.
|
| Q:
|
Why am I supposed to enter my ZIP Code first when I provide my shipping information?
|
| A: |
To ensure accurate addressing and the fastest possible delivery of packages,
this Web site verifies city, state, and ZIP Code combinations against a
database provided by the US Postal Service (USPS). When you enter your ZIP Code,
the city name and state will automatically fill in based on the USPS database.
If more than one city name is associated with the ZIP Code, the city name defined
as the “default” by the USPS will appear in the city name field.
Other valid city names can be selected from the list that appears below the defaulted city name.
This Web site will not accept city, state, and ZIP Code combinations that are not considered valid by the USPS.
|
| Q:
|
How are orders shipped?
|
| A:
|
We ship orders containing 20 or fewer copies via US Postal Service.
Bulk orders, which are subject to shipping and handling fees, are shipped via Federal Express.
All orders are shipped within 4 business days.
|
| Q:
|
What arrangements can be made to ship my order via expedited service?
|
| A:
|
To expedite your order (e.g., second day, next day air, etc.), please call us at 1–800–4–CANCER (1–800–422–6237) and select the option to order publications. Actual shipping costs will be charged to the recipient’s FEDEX number, VISA, MasterCard, or American Express.
|
| Q:
|
What are the special shipping instructions for APO/FPO addresses?
|
| A:
|
When providing your shipping information, enter APO or FPO in the City field and select one of the following in the State field: Armed Forces Europe, Middle East, Africa, and Canada; Armed Forces Americas; or Armed Forces Pacific.
|
| Q:
|
What are the shipping arrangements for non-U.S. addresses?
|
| A:
|
Orders to non-U.S. shipping addresses cannot be placed using the NCI Publications Locator Website.
To place an order to a non-U.S. address, please contact us as follows:
| Phone: |
When calling from the United States and its territories, please dial the
Cancer Information Service at 1–800–4–CANCER (1–800–422–6237) and select the option to order publications
|
| |
|
| Email: |
cisocc@mail.nih.gov |
| |
|
| Fax: |
301-330-7968 |
| |
|
| Mail: |
National Cancer Institute
Publications Ordering Service
P.O. Box 24128
Baltimore, MD 21227
|
It is NCI policy to send up to five publications free to individuals or organizations outside of the United States.
All foreign orders for six or more publications are charged actual shipping costs.
Foreign orders are limited to 100 total copies, depending on current inventory availability.
|
| Q:
|
How do I know my personal information is protected on your site?
|
| A:
|
We use secure server software (the Secure Sockets Layer, or SSL, protocol)
to encrypt the information you input. This software has become the standard
on the Web and it ensures your name, address, and other information cannot be
read as it travels over the Internet.
|
| Q: |
How can I be certain that the information I provide is confidential?
|
| A:
|
The Cancer Information Service is a confidential program. We will not obtain personal information about you unless you provide such information to us. If you identify yourself by sending an e-mail or ordering publications, we use this information to respond to your request and improve our customer service. Names and addresses of people ordering publications are kept in our publications fulfillment system for 3 months in order to follow up on orders, if necessary. They are then deleted from the system.
For more information on our privacy policy, please click here.
|
|