see also: in News Highlights:   Commissioner's message on the loss of two CBP Border Patrol Agents   Remarks by Robert C. Bonner, Royal Institute of International Affairs, Chatham House London, England   Remarks by Robert C. Bonner, Maritime Security Lifetime Achievement Award, Third Annual U.S. Marine Security Conference and Expo, New York, New York   CBP Commissioner Bonner receives prestigious Maritime Security Lifetime Achievement Award   Secretary Tom Ridge addresses CBP employees   United States and Poland sign agreement to begin screening program at Warsaw Airport ...more

Officer Melendez was acknowledged for his role in denying entry of suspected terrorist Mohammed al-Qahtani at the Orlando International Airport on August 4, 2001. On that day over three years ago, Officer Melendez was at his post as an INS Inspector working Secondary at Orlando International Airport. A Saudi visitor, Mohammed al-Qahtani, had just arrived from Dubai, via London, and was referred to Officer Melendez. In response to Officer Melendez's questions, al-Qahtani, who held a valid Saudi passport and U.S.-issued visa, was evasive and inconsistent regarding the true purpose of his visit to the United States. Through questioning and behavioral observation, Officer Melendez determined that al-Qahtani should be denied entry into the United States. His supervisors backed him up. It has subsequently been determined that Officer Melendez's actions prevented the alleged "20th hijacker" from entering the United States before September 11, 2001. Al-Qahtani was captured four months later fighting for the Taliban in Afghanistan.

The Service to America Medals are co-sponsored by the Atlantic Media Company and the Partnership for Public Service, and recognize the accomplishments of America's most outstanding public servants. Finalists are chosen based on their commitment, innovation and creativity, as well as the impact of their work on addressing the needs of the Nation.

Officer Melendez's actions are a model for all CBP officers. He is an exemplar of the dedication and skill exhibited every day by the men and women of U.S. Customs and Border Protection. On behalf of over 40,000 CBP employees, I extend my most sincere congratulations to Officer Melendez on this national recognition. CBP - and his fellow citizens -are fortunate to have Jose on our frontline, securing our Nation.

Robert C. Bonner
Commissioner