The
Big Picture
An introduction to the larger task of understanding a typical
measurement project.
What
to Say
A discussion of what consumers need to hear about health care quality
and the information you may be giving them.
How
to Say It
An in-depth look at strategies for presenting information in ways
that facilitate comprehension and use.
Into
the Hands of Consumers
An overview of effective strategies for distributing information to
consumers and supporting their efforts to use the information to make
decisions.
Refining
What You Do
A review of testing and evaluation methods that help you assess and improve your approach.
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