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The Big Picture
What to Say
How to Say It
Into the Hands of Consumers
Refining What to Do
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Talking to Consumers about Health Care Quality

The Big Picture
An introduction to the larger task of understanding a typical measurement project.

What to Say
A discussion of what consumers need to hear about health care quality and the information you may be giving them.

How to Say It
An in-depth look at strategies for presenting information in ways that facilitate comprehension and use.

Into the Hands of Consumers
An overview of effective strategies for distributing information to consumers and supporting their efforts to use the information to make decisions.

Refining What You Do
A review of testing and evaluation methods that help you assess and improve your approach.

Welcome and Orientation

 
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