Custodial Services

On this page:
Customer Service Information
Routine Cleaning
Cleaning Following a Move and/or Renovation
Periodic Additional Cleaning
Special Requests

Customer Service Information

Research Facilities provides custodial services to most NIH buildings on and off-campus. Services available in leased and owned facilities may differ; those available in leased facilities vary based on the requirements of the specific lease. In some cases, services are provided by other organizations. Use the following table to direct your questions about custodial services to the right source.

For questions about . . .	Contact	Phone
Animal care areas	Animal Facilities Managers for each individual building	Varies with building
Animal facilities – administrative office space, bathrooms, and lobbies outside animal care areas	Customer Service	301-435-8000
Baltimore , Maryland facilities	Sheila Zichos	410-558-8041
Building 10 custodial services	Housekeeping Services	301-496-2417
Conference Centers in Buildings 10 (Masur and Lipsett); 45; and 31C, 6 th floor.	Marianne Bachmann	301-435-1677
NIEHS facilities	Ron McMillan	919-541-7838
NIH owned and leased facilities (except Building 10)	Customer Service	301-435-8000
Parking garages (MLP8, 45, 38A) – interior and lobby areas of elevators and stairwells	Customer Service	301-435-8000
Parking garages – parking areas	Grounds Maintenance	301-496-4817
Rocky Mountain Laboratories services	Mark Mora	406-363-9203
Special custodial requests	Customer Service	301-435-8000

Routine Cleaning
Routine cleaning is provided during the day and includes:

Daily – clean restroom and restock supplies
Daily – dust mop hard-surfaced floors
Daily – pick up trash including emptying waste containers and removing cardboard boxes (occupants are encouraged to break down cardboard boxes for recycling)
Once a week or as needed – vacuum office areas
Once a week – dust vertical and horizontal surfaces (furniture, counters) if cleared and accessible
Once a week – damp mop hard-surfaced floors (labs and offices)

Cleaning Following a Move

When a move occurs general cleaning is done in staff areas (office, lab, file room, conference room). This consists of:

Cleaning cabinets, sinks and counters, and walls
Dusting vents, ledges, pipes, and lights
Cleaning floors thoroughly

There is no extra charge for this service if the space is already included in the cleanable space inventory and service can be scheduled Monday through Friday.

Periodic Additional Cleaning

Most periodic cleaning is performed after 6 p.m., Monday through Friday, to minimize impact on occupants. Periodic cleaning consists of the following:

Once a year – strip and refinish hard-surfaced floors
Every two years – extract carpets in offices
Every six months – bonnet-buff or shampoo carpets
Monthly – restore and burnish hard-surfaced floors

Prior to performing periodic cleaning, contractor personnel will post a note listing the type of work and the date of performance one week in advance. If, upon notification, an occupant does not wish that the service be performed or would like to schedule it for another day, the occupant should call the number provided on the notification.

Special requests

There are two types of special cleaning requests those included in the fixed contract price and those for which there’s an additional charge. Special requests included in the price are such things as periodic floor cleaning in restricted lab and office areas, bulk trash removal from file purges, and moves. For such requests, please submit a work request by calling the help desk, 301-435-8000. You may also submit a work request through the website: http://58000.nih.gov.

For an additional charge, the contractor will perform custodial services such as cleaning areas such as mechanical rooms and certain storage areas not covered in the contract, as well as cleaning upholstery and fabric covered walls and panels. Call the help desk at 301-435-8000 to submit a work request or submit one through the website: http://58000.nih.gov.