One of the most critical elements of entrepreneurial success is learning how to manage yourself and others effectively. Whether you need to improve your own time management or need practical customer service advice, we have something here for you. The Management Institute helps you avoid any potholes in the road by providing you with management information that is based on the knowledge and experience of thousands of small business owners. So you never have to feel alone! We hope that as you travel the horizons to entrepreneurial success, you will come back often to use this information to help you smoothly around the curves.
	LEADING YOUR BUSINESS INTO THE FUTURE
	Leading vs. managing -- they're two different animals Key traits of successful leaders Business ethics -- the foundation of effective leadership Forecasting the future -- strategic management thinking Change management -- it starts at the top
	HOW TO DEVELOP GOOD RELATIONSHIPS
	Understanding your communication style Do you listen well? Negotiating -- you've done it before How to motivate your employees -- unlocking the secret How's Your Conflict Management System? (new) How to resolve conflicts -- without killing anyone How to develop good relationships (new)
	SHARPENING YOUR MANAGEMENT SKILLS
	What is your management action style? Do you make good decisions? Important structures of successful meetings Quality -- the buzzword of the 90's You can't do it all ... learning to delegate
	FOCUSING ON PROFESSIONAL DEVELOPMENT
	Mentoring -- what goes around, comes around Networking -- the key to lifetime work The power of roundtables Staying alive -- by staying informed
	LOOKING FOR MR. AND MS. RIGHT
	What are you looking for? -- writing effective job descriptions Employees vs. contractors -- what is the difference? Seek, and ye shall find ... practical recruiting techniques The interview process -- how to select the "right" person Lying on Applications (new!) Recruiting on the Web (new!)
	GETTING THE BEST FROM YOUR EMPLOYEES
	Employee benefits ... more than just $$ anymore
	MORE ISSUES ON HUMAN RESOURCE
	Retirement Plans-United States  (new!) How to write a policies & procedures manual Are you familiar with all the rules for employers? Drug Testing (new!) Parting ways -- effective termination techniques Developing your skills for building your team
	THERE'S ONLY SO MUCH TIME . . .
	Time Management (new!) Time can't be managed - but you can organize and manage yourself (new!) What is the value of your time? How to control time waste How to make time for what's important Balance is everything - The Wheel of Life
	THE BASICS OF PROFESSIONAL ETIQUETTE
	The value of cultural diversity Telephone skills -- for you and your employees Keeping in touch -- thank you notes and other gestures of goodwill Professional gift-giving ... knowing the protocol
	DEVELOPING YOUR BOARDROOM SKILLS
	The purpose of a board of directors Bylaws come first Responsibilities of a board member How to select board members for your organization What makes a successful board member? Board level leadership:  How to work with board members
	BUSINESS TRENDS OF THE 90'S
	Top home-based business trends Partnering with your spouse (or any relative, friend, neighbor) Strategic alliances -- there's power in numbers

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*Last Modified: 08-10-2001
Application Version: 2.0.1