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Careers at the OCC | |||||||||||||||
The OCC offers career opportunities in a variety of professional fields. Listed below are just
a few of the career opportunities available:
Information Technology Careers Technology plays a strong role in supporting the mission and objectives of the OCC. The OCC has recognized and addressed the need for a strong information technology department to provide services and support. Our agency's Chief Information Officer and the entire Information Technology Services (ITS) Department is committed to ensuring that the OCC has the most productive and innovative technology tools available. The ITS department's goal is to become a "world class IT shop." We can't achieve that goal without employing the most innovative technology and business professionals available. Why Should I Choose the OCC for my IT Career? The OCC continues to pursue excellence in all areas of information technology. We want our staff to be the best and brightest technology business professionals. The agency believes in committing significant training dollars for the IT staff so we can maintain a technology edge in the work place. Here at the OCC, you will have the opportunity to be part of a team that has a strong foundation of research, innovation, and customer service. ITS has teams of professionals and depending on the project and your expertise, you will have the opportunity to be a member of many teams over the course of your career. Each ITS team has an expertise such as Internet/Intranet/Extranet, Client-Server, Data Warehousing, Lotus Notes, and R&D. However, project teams are created with the staffs from these different teams coming together to create the best IT solutions for customers. ITS knows that our most critical success factor is our ability to partner with the staff in other OCC business units to ensure we provide the best technology alternatives for their business processes. We need people who not only have the technology skill sets but also the business acumen to understand the business of our customers. Perhaps that someone is YOU!! What are Some of the Current IT Initiatives at the OCC? ITS has many new initiatives that will be implemented in the next 12-18 months. The following are just a few of the initiatives some of our teams are working on:
Are you Ready for the Challenge?
If you have the technology skill sets to move the OCC forward in the information age and the 21st
century, you should consider an IT career with the OCC. Most IT positions are located at the OCC's
Headquarters in Washington, D.C., and our Data Center in Landover, Maryland. Some IT opportunities
exist in our offices nationwide. To learn about available positions and qualification requirements,
check the Current Job Openings web page and follow the directions for job searches.
What is the Customer Assistance Group? The OCC's Office of the Ombudsman, Customer Assistance Group (CAG) carries out the agency's legal mandate to handle consumer complaints against national banks through operation of an advanced customer assistance center in Houston, Texas. The CAG operates a call center where bank customers can speak with a highly qualified Customer Assistance Specialist. The CAG also handles written complaints and inquiries and is responsible for initial processing of all consumer Internet correspondence with the OCC. The CAG analyzes data gathered from complaints and inquiries to keep the examination team informed on trends or emerging issues about which the banking public is concerned. The CAG provides information to the OCC's Public Relations unit in response to media inquiries as well as providing information to consumer groups upon request. What Careers are Available at the Customer Assistance Group? The CAG employs Customer Assistance Specialists with backgrounds in banking, bank examination, or consumer affairs with bank regulatory experience. The CAG's philosophy is to resolve as many cases at first contact as possible. In order to accomplish our goals, it is essential that the individuals hired by the CAG have excellent credentials in banking and compliance. The CAG strongly encourages its Specialists achieve Certified Regulatory Compliance Manager (CRCM) status and the OCC supports the CRCM program as a recognized specialty certification. In addition to Specialist positions, the CAG employs Analysts and a Quality Development Team Leader. Analysts are responsible for reporting on customer issues to bank examiners, banks, and consumer groups, as well as responding to media inquiries in cooperation with the OCC's Public Relations unit. The Quality Development Team Leader is responsible for developing programs to ensure high quality service in every phase of CAG operations. Also essential to the CAG operation are highly qualified Office Automation Assistants and Secretarial and mailroom staff. The CAG operates an online system with scanned documents. The CAG also operates a high-volume, modern mailroom. Positions with the CAG include:
To learn more about available positions and qualification requirements, check the
Current Job Openings web page. Click on Southwest to view
available CAG positions.
The OCC offers experienced professionals an opportunity to apply their community and economic development skills on a broad range of issues affecting national banks. The OCC seeks professionals from a variety of disciplines and backgrounds, from economics to urban planning, to apply their knowledge to community and economic development banking and regulation. Community Affairs staff have high visibility with top OCC management, banking officials, community and economic development organizations and intermediaries, government agencies, and developers of private finance tools. As part of the Community Affairs Department, staff is responsible for:
What Types of Professional Positions are Available? Positions may be available in any of the three areas of Community Affairs: Community Relations, Community Development, and Minority and Urban Affairs. All positions require experience in one or more specialized areas of community and economic development. Specialized areas include: Small business, affordable single-family mortgages, multifamily housing, and mixed use development. Educational backgrounds that alternatively may be directly applied to a specialized area include: law, economics, urban planning, finance and financial regulation, public affairs, and social work.
To learn more about available positions and qualification requirements, check the
Current Job Openings web page. Click on Headquarters to view
available Community Affairs positions.
The OCC offers a wide variety of administrative positions including careers in human resources, financial services, equal employment, procurement, and several other professions. Administration employees support the OCC's mission by facilitating administrative functions for bank examiners. Additionally, they provide expert advice and guidance to OCC management on laws and regulations concerning administrative matters. Functions performed by Administration employees include:
What Types of Administrative Positions are Available
Positions in Administration include Personnel Management Specialists, Accountants, Program
Analysts, Contract Specialists, EEO Specialists, Facilitators, and many other types of
administrative jobs. Most jobs are located at the OCC's Headquarters in Washington, D.C. However,
there are administrative opportunities located throughout the United States. To learn about
available positions and qualification requirements, check the
Current Job Openings web page and follow the directions for job searches.
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