Office of Programs

Office of Programs
	The Office of Programs, directed by Dorothy Isherwood , coordinates direct services to railroad retirement beneficiaries and all claims processing operations. Ms. Isherwood also serves as a member of the agency's Executive Committee. The Office of Programs is organized into five major components:
	Operations
	Directed by Robert J. Duda, this unit is responsible for claims operations for retirement, survivor, disability, Medicare, unemployment and sickness benefits.
	Policy and Systems
	Directed by Ron Russo, this unit is responsible for developing and maintaining systems, both personal computer and mainframe-based processes, to support the Office of Programs.
	Assessment and Training
	Directed by Catherine A. Leyser, this unit conducts reviews to ensure efficient performance and identifies training needs.
	Resource Management Center
	Directed by Cecilia A. Freeman, this unit provides administrative support for the Office of Programs.
	Field Service
	Directed by Martha M. Barringer, this unit has oversight responsibility for the agency’s nationwide field offices.
	Go to Retirement or Survivor Benefits (Publication IB-2)
	Go to Railroad Unemployment and Sickness Benefits (Publication UB-9)
	Go to Medicare Publications
	Go to Taxation Publications
	Go to the Organizational Chart