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Customer Support

Access the most requested information and features.

  Home > Customer Support
Customer Support customer support resources will help you find answers to your questions. Select the links below or on the left navigation bar to get the help you need. All customer support resources launch in pop-up windows so that you don’t lose your place on Just access the help you need and close the pop-up window to return to where you are on the site.

Contact Us
Email and telephone support, for when you need assistance or just want to tell us what you think.
Context Sensitive Help
Information for the specific page that you are on. Context-sensitive help can be accessed at any time by clicking the Help button in the upper right corner of your screen.
Frequent Questions
A list of commonly asked questions and answers
Training Demonstration
A multi-media presentation that guides you through the process of completing an application package.
A computer-based training lesson, designed to teach you everything you need to know about using
User Guide
A comprehensive guide to reference information about, with an index. You can use this online or print what you need.
Quick Reference
A job aid that will provide the most commonly used information.
A list of common terms relating to grants and their definitions.

If you think that someone has fraudulently represented, contact the HHS Fraud Hotline at 1-800-447-8477 and contact