Accessing the Visa Information Call Center

Versión en español

Our web site and the Visa Information Call Center are the only authorized sources of official visa information from the U.S. Embassy.

This service is accessed by using a PIN code issued through Banco Colpatria. Applicants who wish to arrange an appointment or obtain visa information from the Visa Call Center can use any ATM to pay for this service through Banco Colpatria. Clients of Banco Colpatria can also pay online for this service.

Telephone numbers for the Visa Information Call Center: In Bogota: 346-9150 In Colombia, outside of Bogota: 01-8000-12-32-32 In the U.S.: (1-877) 804-5401 8:00AM to 8:00PM EST

Visa Information Call Center FAQs

What are the hours of operations of the Visa Information Call Center?

You may call from 8:00AM to 8:00PM.

I need to schedule appointments for my whole family. Do I need a PIN code for each person?

No, you may schedule yourself and up to four additional immediate family members using the same PIN code. The cost for a PIN number is Col$36,500 for 15 minutes and Col$48,700 for 20 minutes. Purchase a PIN number for the amount of time you think you will need depending on the number of immediate family members for whom you are scheduling interviews. "Immediate family members" means: husband, wife, mother, father, and children or brother or sister under 21 years of age. Cousins, grandchildren, grandparents, aunts and uncles are not considered immediate family members. If the time runs out before you can schedule all family members, you will need to obtain a new PIN.

May I still call the Embassy for visa information?

No, no visa information is available through the U.S. Embassy's telephones. Please use the Visa Information Call Center for all visa questions.

If I'm in the U.S., do I call the same number?

No, in the U.S., call (1-877) 804-5401, 8:00AM to 8:00PM EST. A credit card access fee for the U.S.-based number will be charged.

May I ask the Visa Information Call Center about a visa denial or an appeal review?

No, the Call Center does not handle case-specific information.