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| Answers Tab |
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Click this tab to search the knowledge base for answers using drop-down menus and search text. You can view a list of answers, sort answers, and page up or down. Click  to sort a column in descending order or  to sort the column in ascending order. To view answer details, click the subject link.
Answer Details
An answer details page includes the question and answer.
From one of these pages, you can do the following:
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Notify me by E-mail if this Answer is Updated - Click this button to subscribe to an answer. Each time this answer is updated, you will be notified by e-mail. |
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E-mail Answer - Click this link to send the answer to an e-mail address. You will be prompted for the recipient's e-mail address. |
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Print Answer - Click this link to print the answer. |
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Submit Rating - This button allows you to rate the effectiveness of the answer. |
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| Ask a Question Tab |
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When you are unable to find your answer by searching the knowledge base, you can submit a question to the support staff. If you don’t already have an account, you will be asked for information needed to create a new account before your question is submitted. |
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| My Stuff Tab |
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This tab contains your personal account information. You will need to log in to access these pages.
Notifications Subtab
Click this subtab to view all the answers you have subscribed to and view the answers expiration dates. You will receive notifications by e-mail when an answer you subscribed to is updated. Click the subject link to view more information about the answer. From there, you can delete the notification.
Profile Subtab
Click this subtab to view and edit your preferences, account information, and contact information. Through the preferences, you can specify the search settings for the Answers page.
Note: It is important to update your e-mail address and other contact information whenever it changes by using this subtab.
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