<
 
 
 
 
×
>
hide
You are viewing a Web site, archived on 02:38:32 Oct 15, 2004. It is now a Federal record managed by the National Archives and Records Administration.
External links, forms, and search boxes may not function within this collection.
JTF-GNO Online NetDefense [DoD-CERT]
spacer
Mission Statement Antivirus Section Vulnerability Management Access DISA Contact Us Webmaster
Virus Advisories
Antivirus Support
Antivirus Training
Antivirus Contracts
Email Subscription
Malicious Code Conference
 
Antivirus Information Virus Definitions McAfee Software Symantec Software Trend Micro Sotware

Home   Antivirus Information   Tech Support


Antivirus Technical Support


Introduction
Who should I contact?
Contact Information


Introduction

Along with the DoD Site-Wide License to use the antivirus products provided by the vendors, the Defense Information Systems Agency (DISA) also purchased technical support plans from each vendor. Due to the enormous multitude of users within DoD, a stipulation exists where a limited number of personnel are permitted to contact the vendors directly via accounts provided by each vendor.

Back to Top


Who should I contact?

First and foremost, do not attempt to contact the vendor directly. In most instances, the vendor will direct you to the DoD-CERT. The technical support accounts are divided among members of the DoD-CERT and the Service CERTs. The Service CERTs represent each branch of military service.

DoD users seeking technical support should follow the chain of support stipulated by their perspective commands before contacting any of the CERTs. The first layer of support should be the system administrator. The system administrator should be knowledgeable of any additional support entities that should be informed prior to contacting one of the CERTs.

The CERT affiliated with your branch of military service should be selected when seeking technical assistance. If your DoD agency or command is not directly affiliated with or supported by a particular military branch, the DoD-CERT should be contacted for support.

Back to Top


Contact Information

JTF-GNO Antivirus Team
Comm.: 703-607-6500
DSN 327-6500
1-800-357-4231
Email: virus@cert.mil
Web: http://www.cert.mil/antivirus/av_info.htm
Air Force CERT (AFCERT) Antivirus Support
Comm.: 210-977-3158 ext. 860
DSN 969-3158 ext. 860
1-800-854-0187
Email: afcert.virus@lackland.af.mil
Web: https://afcertmil.lackland.af.mil/virus/
Army CERT (ACERT) Antivirus Support
Comm.: 703-706-1354
DSN 235-1354
1-888-203-6332
Email: acert_virus_team@1stiocmd.army.mil
Web: https://www.acert.belvoir.army.mil/virusmain.htm
Coast Guard CIRT (CGCIRT) Antivirus Support
Comm.: 703-313-5678
Email: cgcirt_info@tiscom@uscg.mil
Marine Corps CERT (MARCERT) Antivirus Support
Comm.: 703-784-1967
DSN 278-1967
Email: mitnocmarcertpocs@noc.usmc.mil
Web: https://www.noc.usmc.mil/
Navy Information Assurance
Comm.: 843-248-5426/4286
DSN 588-5426/4286
1-800-304-4636
Email: itac@infosec.navy.mil
Web: https://infosec.navy.mil/ps/?t=av/av.tag&bc;=av/bc_av.html

Back to Top

stratcom · disa · iase · disa cio · lecic · site access · privacy · mission · contact us