WHAT CAN I DO IF I CANNOT GET EPSQ TO PRINT PROPERLY?

I'M TIRED OF HITTING "NEXT…NEXT…NEXT" WHEN I LIST MY EIGHT RESIDENCES OR TEN RELATIVES. CAN I MOVE AROUND WITHIN EPSQ A LITTLE MORE EASILY?

MY SUBJECT (OR I) SELECTED THE WRONG TYPE OF INVESTIGATION. WE ALL MAKE MISTAKES. HOW DO I CHANGE TYPE OF INVESTIGATION?

I MISTAKENLY USED AN SF85 VICE A SF 86. IS THERE ANYTHING I CAN DO IF I ENTERED MY DATA ON THE WRONG FORM WITHIN EPSQ?

I AM STUCK WHILE TRYING TO ENTER A DATE. WHAT CAN BE DONE WHEN THE DATE FIELDS BECOME JAMMED UP AND INOPERABLE?

MY SUBJECT DOES NOT EXACTLY RECALL HIS PASSWORD. THERE MUST BE SOMETHING WE CAN DO. ISN'T THERE?

I'M READY TO SCAN SIGNED RELEASES AND TRANSMIT THEM ALONG WITH MY EPSQ. HOW DO I DO IT?

EVERYTHING IS FINE, UNTIL I ATTEMPT TO TRANSMIT THE FORM TO DSS. I CANNOT FIND THE USER FORM ON THE LIST OF THOSE TO TRANSMIT. IT IS ON THE LISTS OF VALIDATED & CERTIFIED FORMS. WHAT SHOULD I DO?

I RECEIVED THE FOLLOWING ERROR WHEN I BEGAN TO CREATE A SECURITY FORM: "YOU CAN'T CONTINUE WITHOUT SELECTING AN ORGANIZATION TYPE".

EPSQ DOES NOT ALLOW USERS TO LIST REFERENCES OUTSIDE THE UNITED STATES IN MODULE 7 OF THE SF86, OR IN MODULE 8 OF THE SF85P (PEOPLE WHO KNOW ME WELL). WHAT SHOULD I DO IF MY ONLY REFERENCES ARE OVERSEAS?

WHAT TYPE OF INVESTIGATION SHOULD MY SUBJECT CHOOSE IF HE OR SHE REQUIRES A NAC PLUS LAC (LOCAL AGENCY CHECK) PLUS CREDIT CHECK (NACLC)? WHAT TYPE OF INVESTIGATION SHOULD BE CHOSEN IF MY SUBJECT REQUIRES A CONFIDENTIAL PR (PERIODIC REINVESTIGATION)?

EPSQ REQUIRES MY SELECTIVE SERVICE NUMBER. HOW DO I FIND MY SELECTIVE SERVICE NUMBER?

I AM CONCERNED ABOUT SECURITY. WHAT CAN YOU TELL ME ABOUT EPSQ ENCRYPTION?

I HAVE FAMILY MEMBERS WHO ARE US CITIZENS, BASED ON THEIR HAVING BEEN BORN ABROAD OF US PARENTS. HOW SHOULD I ACCOUNT FOR THIS AS I FILL OUT MY EPSQ?

WHAT ARE THE RESTRICTIONS FOR DOWNLOADING AND DISTRIBUTING EPSQ SOFTWARE OUTSIDE THE UNITED STATES?

EPSQ ASKS FOR INFORMATION THAT IS NOT EASILY AVAILABLE. WHAT SHOULD BE ENTERED IF I DO NOT KNOW A DATE, OR A MIDDLE NAME, OR THE NAME OF A RELATIVE??

I AM GETTING VALIDATION ERRORS IN MODULE 10 OF THE SF86 (CITIZENSHIP OF YOUR RELATIVES AND ASSOCIATES). WHAT CAN I DO TO CLEAR THIS ERROR (OR ERRORS)?

OCCASIONALLY I GET A GENERAL PROTECTION VIOLATION OR A MESSAGE "THIS PROGRAM HAS PERFORMED AN ILLEGAL OPERATION". I AM THEN BUMPED OUT OF EPSQ. WHAT SHOULD I DO?

WHAT SHOULD I DO IF I DO NOT KNOW A PARTICULAR ZIP CODE? IS IT IMPORTANT THAT I LIST ZIP CODES ACCURATELY?

WE DIDN'T KNOW THAT THERE WAS AN EIGHT-CHARACTER LIMITATION. WHAT DO I DO IF I ENTERED A PASSWORD OR FILENAME LONGER THAN EIGHT CHARACTERS?

SOMETHING UNUSUAL IS HAPPENING. WHEN I ATTEMPT TO CREATE A FILE TO SEND TO DSS, (OR CREATE A FILE TO SEND TO MY SECURITY OFFICER) EPSQ LOCKS UP OR ABORTS. WHEN I LOOK AT THE MAIN EPSQ SCREEN, IT READS "VERSION UNKNOWN. UNKNOWN".

MY RESIDENCE IS IN PUERTO RICO. HOW DOES EPSQ HANDLE THE UNITED STATES TERRITORIES?

MY AUTHORIZATION FOR RELEASE OF INFORMATION READS "COMPLETE THE MEDICAL RELEASE IF QUESTION 21 WAS ANSWERED." DON'T YOU MEAN QUESTION 19?

WHAT SHOULD I DO IF I DON'T KNOW MY (SEPARATED) SPOUSE'S ADDRESS?

WHAT SHOULD BE DONE IF THE USER IS INCORRECTLY INFORMED THAT THEY ARE ALREADY LOGGED IN?

AFTER A GENERAL PROTECTION VIOLATION, I TRIED TO LOG BACK IN, AND WAS LOCKED OUT WITH THE MESSAGE "SECURITY OFFICER ALREADY LOGGED IN". I PRESS [OK], AND I AM IN A CONTINUAL LOOP. WHAT SHOULD I DO?

I WAS DISMISSED FROM A JOB, AND I'M HAVING TROUBLE REPORTING THE INFORMATION IN MODULE 20 OF EPSQ. WHAT SHOULD I DO?

I AM A NEW USER OF VERSION 2.x. HOW DO I TRANSFER MY FILES FROM THE OLD EPSQ VERSION 1.2 (DOS)?

MY SPOUSE DOES NOT HAVE A SOCIAL SECURITY NUMBER (SSN), AND THE FORM WON'T VALIDATE WITHOUT ONE. WHAT SHOULD I DO?

THERE IS ONE USER FORM, OR A FORM 562, IN MY DATABASE THAT IS APPARENTLY CORRUPT. I CANNOT MODIFY, VALIDATE, OR TRANSMIT THIS FORM. I'D LIKE TO ACCESS ANOTHER EPSQ DATABASE, WITHOUT NECESSARILY LOSING ALL OF THE DATA IN THE FIRST DATABASE.

MY PROBLEM IS WHENEVER I ATTEMPT TO IMPORT OR EXPORT A FILE I GET A "DYNAZIP ERROR", AND I AM BUMPED OUT OF EPSQ. MY JOB DEPENDS ON IMPORTING AND EXPORTING EPSQ FILES. WHAT SHOULD I DO?

I AM RUNNING INTO PROBLEMS IMPORTING/EXPORTING (LOADING/UNLOADING) FORMS FROM A DISK ONTO EPSQ 2.x.

I AM TRYING TO IMPORT A FILE. I RECEIVE AN ERROR: "UNABLE TO UNZIP FILE", SOMETIMES FOLLOWED BY: "CODE BASE ERROR -60, FILE UNZIP ERROR". THE PROGRAM ABORTS AND KICKS ME OUT. WHAT IS GOING ON, AND HOW DO I IMPROVE MY SITUATION?

WHAT SHOULD I DO IF I SEE "UNABLE TO CONNECT TO PROGRAM MANAGER"?

HOW CAN I LET DSS KNOW THE RANK AND/OR TITLE OF MY REFERENCE OR SUPERVISOR? SHOULD I INCLUDE THE RANK IN THE "FIRST NAME" FIELD?

I AM A POTENTIAL USER HOPING TO LAUNCH EPSQ, AND I GET THE FOLLOWING ERROR: "FILE ERROR. CANNOT FIND CTL3D.DLL", OR ERROR MAY READ THAT IT CANNOT FIND THE "CTL3DV2.DLL" FILE. WHAT DOES THIS MEAN?

WHAT SHOULD WINDOWS NT USERS DO IF EPSQ CRASHES IMMEDIATELY AFTER LOGIN?

I AM GETTING THE UNSETTLING MESSAGE "ERROR CALLING MKDIR FOR FILE ..._EPSQ#". WHAT SHOULD BE DONE?

HELP ME, I AM HAVING PROBLEMS SENDING EPSQ TRANSMISSION FILES USING MS® EXCHANGE.

I RECEIVED A DISKETTE, AND LOADED THE FILE. WHEN I TRY TO MODIFY THE FILE, I GET THE FOLLOWING MESSAGES: "gv.currForm contains an invalid value". I AM THEN GIVEN A MESSAGE THAT BEGINS WITH "Assertion Failed". FINALLY, I'M TOLD "PROGRAM ABORTED". WHAT IS WRONG WITH THE FILE I RECEIVED? WHAT CAN BE DONE TO CLEAR THIS PROBLEM?

MANY SUBJECTS WHO WERE BORN ABROAD OF US PARENTS ORIGINALLY ENTERED ON A US PASSPORT, BUT EPSQ ASKS FOR A CITIZENSHIP CERTIFICATE NUMBER, AND A STATE DEPT. FORM 240 DATE. WHAT CAN BE DONE IF THIS INFORMATION IS NOT AVAILABLE, OR NOT APPLICABLE?

WHAT SHOULD A SUBJECT DO, IF HE OR SHE DOES NOT HAVE CITIZENSHIP DOCUMENTATION REGARDING FOREIGN-BORN PARENTS OR OTHER FAMILY MEMBERS? HOW CAN EPSQ BE MADE TO VALIDATE?

I'M GETTING A VALIDATION ERROR IN MODULE 4 AND 6: "YOU MUST BEGIN AT THE BEGINNING OF THE INVESTIGATION SCOPE." WHAT DOES THIS MEAN?

WHAT SHOULD THE SUBJECT DO WHO IS HAVING TROUBLE IN THE VERY FIRST SCREEN, THE VERY FIRST MODULE, OF THEIR SF86?

I AM THE SECURITY OFFICER AND I FORGOT MY USER ID OR PASSWORD. CAN DSS TELL ME WHAT THEY WERE?

AS A SECURITY OFFICER, I HAVE MANY SUBJECTS' EPSQs IN MY DATABASE. DO I NEED TO LIMIT THE NUMBER?

I APPLIED THE EPSQ 2.2 SECURITY OFFICER EDITION PATCH TO MY EPSQ PROGRAM. NOW, I AM BLOCKED FROM TYPING MY FULL USER ID, AND THEREFORE, I CANNOT ACCESS ANY OF MY DATA. WHAT CAN I DO?