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FEDERAL LABOR RELATIONS AUTHORITY
STRATEGIC PLAN
FY 2000-2005

MISSION STATEMENT

The Federal Labor Relations Authority (FLRA) exercises leadership under the Federal Service Labor-Management Relations Statute to promote stable, constructive labor-relations that contribute to a more effective Government.

The Federal Labor Relations Authority fulfills its mission by:

  • enforcing and clarifying the law through sound, timely decisions and policies;
  • using fast, simple processes to conduct its business;
  • providing high quality training and education programs, and furnishing effective intervention services; and
  • administering its resources to ensure that services are responsive to the unique needs of its customers.

In order to accomplish this mission, the FLRA has established the following four goals:

  1. Provide high quality services that timely resolve disputes in the Federal labor-management relations community.
  2. Use and promote alternative methods of resolving and avoiding disputes and provide services to enhance labor-management relationships.
  3. Develop, manage and utilize the FLRA's internal systems and processes to meet program needs.
  4. Develop, manage and utilize the FLRA's human resources to meet program needs.
  

 

GOAL #1

Provide high quality services that timely resolve disputes in the Federal labor-management relations community.

OBJECTIVES

  1. Reduce the length of time necessary to resolve disputes.
  2. Operate under procedures that ensure the highest quality of work products and services.

ASSUMPTIONS/FACTORS AFFECTING OUTCOME

CRITICAL SUCCESS INDICATORS

RESPONSIBLE FUNCTIONS

Case Processing Targets:

Authority Member Offices, Office of Administrative Law Judges (OALJ), Office of the General Counsel (OGC), Federal Service Impasses Panel (FSIP)

Quality Standards:

Authority Member Offices, Solicitor, OALJ, OGC, FSIP and Collaboration and Alternative Dispute Resolution Office (CADRO)

GOAL #2

Use and promote alternative methods of resolving and avoiding disputes and provide services to enhance labor-management relationships

OBJECTIVES

  1. Assist parties to resolve pending disputes.
  2. Train parties to understand their rights and responsibilities under the Federal Service Labor-Management Relations Statute and to minimize disputes.
  3. Assist parties to establish effective labor-management relationships.

ASSUMPTIONS/FACTORS AFFECTING OUTCOME

CRITICAL SUCCESS INDICATORS

RESPONSIBLE FUNCTIONS

GOAL #3

Develop, manage and utilize the FLRA's internal systems and processes to meet program needs.

OBJECTIVES

  1. Manage the Agency consistent with the FLRA Strategic Plan.
  2. Allocate and manage resources effectively in support of FLRA mission requirements.
  3. Maintain effective FLRA management systems and information infrastructure using life cycle management to support a highly skilled and productive workforce.
  4. Maintain an effective and efficient workplace environment, using life cycle management to support a highly skilled and productive workforce.

ASSUMPTIONS/FACTORS AFFECTING OUTCOME

CRITICAL SUCCESS INDICATORS

RESPONSIBLE FUNCTIONS

GOAL #4

Develop, manage and utilize the FLRA's human resources to meet program needs.

OBJECTIVES

  1. Recruit, develop and retain a multi-skilled, culturally diverse workforce that meets program needs.
  2. Provide opportunities for employees throughout FLRA to work across organizational lines to enhance skills and meet program needs.
  3. Promote effective organizational and individual performance.
  4. Build and maintain collaborative internal labor-management relations.

ASSUMPTIONS/FACTORS AFFECTING OUTCOME

CRITICAL SUCCESS INDICATORS

RESPONSIBLE FUNCTIONS

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