Food Safety and Inspection
Service United States Department of Agriculture Washington, D.C. 20250-3700 |
Food Safety Focus
Slightly Revised April 2003
Convenience means many things to many people, but anything that helps save time is always high on everyones list of conveniences. With more Americans working and being more time-crunched than ever, the ultimate time saver and convenience is home delivery of mail order foods.
While the mail order industry enjoys a good safety record, ordering food through the mail may cause concerns about food safety, shelf life, and distribution. Its imperative to develop some mental checklists for how both food and packaging should look when perishable mail order foods arrive. This is especially true for meat, poultry, fish, and other perishable foods such as cheesecake, which must be carefully handled in a timely manner to prevent foodborne illness.
The following food safety tips will help the purchaser and recipient determine if their perishable foods have been handled properly:
Make sure the company sends perishable items, like meat or poultry, cold or frozen and packed with a cold source. It should be packed in foam or heavy corrugated cardboard.
The food should be delivered as quickly as possible -- ideally, overnight. Make sure perishable items and the outer package are labeled "Keep Refrigerated" to alert the recipient.
When you receive a food item marked "Keep Refrigerated," open it immediately and check its temperature. The food should arrive frozen or partially frozen with ice crystals still visible. Even if a product is smoked, cured, and/or fully cooked, it still is a perishable product and must be kept cold. If perishable food arrives warm, notify the company. Do not consume the food. Do not even taste suspect food.
Tell the recipient if the company has promised a delivery date. Or alert the recipient that "the gift is in the mail" so someone can be there to receive it. Don't have perishable items delivered to an office unless you know it will arrive on a work day and there is refrigerator space available for keeping it cold.
Americans also enjoy cooking foods that are family favorites and mailing these items to family and friends. The same rules that cover the mail order industry also apply to foods prepared and mailed from home. Make sure perishable foods are not held at temperatures between 40 and 140 °F, the "Danger Zone", for longer than 2 hours. Pathogenic bacteria can grow rapidly in the "Danger Zone", but they do not generally affect the taste, smell, or appearance of a food. In other words, you cannot tell that a food has been mishandled or is unsafe to eat.
For perishable foods prepared at home and mailed, follow these guidelines:See the illustration to the right (reprinted from Food News for Consumers, Holidays 1988) for an example of a safe way to ship perishable foods.
Use the handy chart on page 4, compiled by the USDA Meat and Poultry Hotline and FDA Outreach and Information Center, to plan your purchase, send a home-prepared item, and store popular mail order foods.
If mail order foods arrive in a questionable condition, you may contact the following organizations for help:
USDA Meat and Poultry Hotline 1-888-MPHotline, weekdays 10
a.m. to 4 p.m. ET (1-888-674-6854)
(meat, poultry, and egg products)
FDA Outreach and Information Center 1 (888) 723-3366 weekdays 10 a.m.
to 4 p.m. ET
(any foods other than meat, poultry, and egg products)
Mail Order Action Line, Direct Marketing Association, 1111 19th
Street, Suite 1100, Washington, DC 20036
The Mail Order Action Line (MOAL) is a free consumer service sponsored by the Direct
Marketing Association. MOAL acts as an intermediary between consumers and direct marketing
companies to resolve complaints on a timely basis. Consumers may register complaints with
MOAL by writing to the above address; phone calls are not accepted.
Consumers requesting assistance through MOAL should include the complete name and address
of the company involved in the complaint, photocopies (not originals) of any canceled
checks, order forms, other relevant documents, and a letter summarizing the facts of the
complaint.
MOAL will refer the letter to the company on the consumers behalf and ask that the
company resolve the matter. The majority of MOAL complaints are resolved successfully
within a 30-day period.
N/A - not advisable
FOOD ITEM | CONDITION UPON ARRIVAL | STORAGE Pantry |
STORAGE Refrigerator 40 °F |
STORAGE Freezer 0 °F |
---|---|---|---|---|
Beef and Lamb; steaks and roasts | Frozen or refrigerator cold | N/A | 3-5 days | 1 year |
Game Birds | Frozen or refrigerator cold | N/A | 1-2 days | 1 year |
Pork, chops, and roasts | Frozen or refrigerator cold | N/A | 3-5 days | 6 months |
Turkey smoked, cooked | Frozen or refrigerator cold | N/A | 7 days | 6 months |
Turkey whole, uncooked | Frozen or refrigerator cold | N/A | 1-2 days | 1 year |
Ham -- country | Room temperature | 1 year | Sliced, 2-3 months | 1 month |
Ham -- whole, fully cooked | Frozen or refrigerator cold | N/A | 7 days | 1-2 months |
Ham -- canned, labeled "Keep Refrigerated" | Refrigerator cold | N/A | 6-9 months unopened; 7 days opened |
1-2 months opened |
Ham -- canned, shelf stable | Room temperature | 2 years | 3-4 days opened | 1-2 months opened |
Ham -- fully cooked, vacuum sealed at plant, undated, unopened | Frozen or refrigerator cold | N/A | 2 weeks | 1-2 months |
Ham -- fully cooked, vacuum sealed at plant, dated, unopened | Frozen or refrigerator | N/A | Use by date | 1-2 months |
Sausage dry fermented, not labeled "Keep Refrigerated" | Room temperature | 4 -6 weeks | 6 months unopened; 2-3 weeks opened |
1-2 months |
Sausage Summer, not labeled "Keep Refrigerated" | Room temperature | 4-6 weeks | 6 months unopened; 2-3 weeks opened | 1-2 months |
Sausage Summer, labeled "Keep Refrigerated" | Frozen or refrigerator cold | N/A | 3 months unopened; 3 weeks opened |
1-2 months |
Frozen entrees meat or vegetable | Frozen | N/A | 3-4 days after cooking | 2-3 months, cook frozen |
Caviar -- non-pasteurized (fresh) | Refrigerator cold | N/A | 6 months unopened; 2 days opened |
Do not freeze |
Caviar -- pasteurized, vacuum package | Room temperature | Refrigerate upon arrival | 1 year unopened | Do not freeze |
Hors d'Oeuvres/Pastries | Frozen or refrigerator cold | N/A | 3-4 days after cooking | 3 months |
Lobster live | Alive in sea water | N/A | 1-2 days, alive | Do not freeze |
Salmon smoked, clear vacuum package (e.g., Nova Lox) | Frozen or refrigerator cold | N/A | 7 days unopened; 2 days opened |
2 months |
Salmon -- vacuum packaged, and/or labeled "Keep Refrigerated" | Frozen or refrigerator cold | N/A | 7 days unopened; 2 days opened |
2 months |
Salmon -- smoked, heavy metalic pouch in outer cardboard container, shelf stable | Room temperature | 1 year unopened | 2 days opened | N/A |
Frozen entrees seafood | Frozen | N/A | 2 days after thawing | 1 year |
Cheese soft (e.g., cream cheese) | Refrigerator cold | N/A | 2 weeks opened | N/A |
Cheese processed or hard | Safe at room temperature, but refrigeration prolongs quality | N/A | 3-6 months unopened; 3-4 months opened; 2 weeks sliced |
small pieces 6 months |
Cheesecake | Frozen or refrigerator cold | N/A | 7 days | 3 months |
Fruit -- fresh* | Refrigerator cold or room temperature | * Different types of fruits can be stored for about 1 to 2 weeks in the pantry or refrigerator, or frozen for up to 1 year. | ||
Fruit -- dried | Room temperature | 1 month | 6 months after opened | N/A |
Fruit Cakes/Plum Pudding | Cold or room temperature | 1 month, quality better if refrigerated or frozen | 6 months | 1 year |
Fruit/Nut Breads | Cold or room temperature | N/A | 7 days | 6 months |
Frosted cakes, layered tortes, petit fours | Frozen or refrigerator cold | 2 days | 3 days | 2 months |
Chocolate candy/other confections | Cold or room temperature | 1 year | 1 year | 1 year |
Jams/Jellies | Room temperature | 12 months unopened | 6 months | N/A |
Pickles, pickled vegetables | Room temperature | 1 year | 2 months opened | N/A |
Olives | Room temperature | 1 year | 2 weeks | N/A |
Oils: Olive or vegetable |
Room temperature | 6 months unopened; 3 months opened |
N/A | N/A |
Nut oils | Room temperature | 6 months unopened | 4 months | N/A |
Vinegar | Room temperature | 2 years unopened; 1 year opened | N/A | N/A |
Mustard | Room temperature | 1 year unopened; 1 month opened | 1 year opened | N/A |
Honey | Room temperature | 1 year | N/A | N/A |
Maple syrup | Room temperature | 2 years unopened | 1 year opened | N/A |
Nuts cans, jars, or cellophane | Room temperature | 1 year unopened | 6 months opened | 1 year opened |
Tea Bags |
Room temperature | 18 months | N/A | N/A |
Loose | Room temperature | 2 years | N/A | N/A |
Instant | Room temperature | 3 years | N/A | N/A |
Coffee Whole beans, non-vacuum bag |
Room temperature | 1-3 weeks | N/A | 3-4 months |
Ground, in can | Room temperature | 2 years | 2 weeks | N/A |
Instant, jars, & tins | Room temperature | 1 year unopened; 2-3 months opened | N/A | N/A |
For additional food safety information about meat, poultry, or egg products, call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854); for the hearing-impaired (TTY) 1-800-256-7072. The Hotline is staffed by food safety experts weekdays from 10 a.m. to 4 p.m. Eastern time. Food safety recordings can be heard 24 hours a day using a touch-tone phone.
The media may contact the USDA Meat and Poultry Hotline at (301) 504-6258.
Information is also available from the FSIS Web site: http://www.fsis.usda.gov
The USDA is an equal opportunity provider and employer.
For Further Information Contact:
FSIS Food Safety Education Staff
Meat and Poultry Hotline:
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