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Updated: 07/IV/04
Accessing the Visa Information Call Center
Versión en español
This service is accessed by using a PIN code issued through Banco Colpatria. Applicants who wish to arrange an appointment or obtain visa information from the Visa Call Center can use any ATM to pay for this service through Banco Colpatria. Clients of Banco Colpatria can also pay online for this service.
You may call from 8:00AM to 8:00PM.
No, you may schedule yourself and up to four additional immediate family members using the same PIN code. The cost for a PIN number is Col$36,500 for 15 minutes and Col$48,700 for 20 minutes. Purchase a PIN number for the amount of time you think you will need depending on the number of immediate family members for whom you are scheduling interviews. "Immediate family members" means: husband, wife, mother, father, and children or brother or sister under 21 years of age. Cousins, grandchildren, grandparents, aunts and uncles are not considered immediate family members. If the time runs out before you can schedule all family members, you will need to obtain a new PIN.
No, no visa information is available through the U.S. Embassy's telephones. Please use the Visa Information Call Center for all visa questions.
No, in the U.S., call (1-877) 804-5401, 8:00AM to 8:00PM EST. A credit card access fee for the U.S.-based number will be charged.
No, the Call Center does not handle case-specific information.
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