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The Railroad Retirement Board’s toll-free automated
Help Line is available at 1-800-808-0772. Callers can find the address and telephone number for the field office serving their area and listen to special announcements about the benefit programs administered by the agency. Railroad Medicare beneficiaries can request a replacement Medicare card. Retirees can call the Help Line to request a letter showing their current monthly benefit rate. Active railroad employees can use the Help Line to request a statement of their creditable railroad service and compensation and information on unemployment-sickness claims is available. The Help Line is available 24 hours a day, 7 days a week.
Most of these services and others, including online railroad retirement
annuity estimates, are also available on the Board’s Web site at
www.rrb.gov. In
addition, the Web site has information about benefit requirements,
customer service standards and other topics of interest. Many Board publications are available for viewing and downloading.
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