Need general information about holding Treasury bills, Treasury
notes, Treasury bonds, or TIPS
in an account with us? Have a
specific question about your account? Want the latest auction
results?
Here's a place you can
go for all of those things and
more! It's our toll-free phone number ...
800-722-2678
From anywhere in the United States, call this number to access
Electronic
Services for Treasury Bills, Notes, and Bonds, speak
with a customer
service representative, and more.
NOTE: This number is NOT for
savings bond inquiries.
Here's the list of options at the
main menu of 800-722-2678, and the number to push to access
each service:
1 Electronic Services
for Treasury Bills, Notes, and Bonds
2 Auction results and schedule
3 Forms and publications
4 Information on . . .
-- TreasuryDirect
for Treasury Bills, Notes, Bonds, and TIPS
-- Electronic Services
for Treasury Bills, Notes, and Bonds
5 Customer service representative
(Available 8 a.m.-8 p.m. Eastern,
weekdays)
8 Exit
9 Repeat of menu options
Many of the features of the phone line, including
access to
Electronic Services for Treasury Bills, Notes, and Bonds, also are available on this web site.
What about mail?
If you prefer pen and paper over web and phone,
our customer contact centers in Boston, Minneapolis, and Dallas
are happy to process your written correspondence about Treasury bills,
notes, bonds, and TIPS
held in accounts with us. To learn where to send your
mail,
click here.
A few more words about the phone . . .
1) You may call the toll-free number anytime. Customer service
representatives are available from 8 a.m. to 8 p.m. Eastern Time,
Monday through Friday, excluding holidays. (During the hours and
days when customer service representatives aren't available,
the option for contacting them isn't announced.)
Electronic Services for Treasury Bills, Notes, and Bonds
are available according to the
published schedule.
Other phone services in the above menu are available 24 hours a day to
touch-tone callers.
2) If you don't have a touch-tone phone, yes, you can use the 800
phone service. However, you will need to call during hours when
customer
service representatives are available (see previous paragraph)
and wait for one
to answer.
3) If you are outside the
United States, call 617-994-5500 to access our phone services;
you will be charged for this call.
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