Reports

Introduction

SSA periodically release special reports on issues of interest to the public. Following are selected reports from past years.

2000	SSA Releases Report on Gathering and Using Customer Information to Improve Service to the Public This report describes how we have improved the way we collect feedback using our new Market Measurement Program, what we currently do to translate feedback into service enhancements, and what's left to do to help us improve as a customer-focused organization.
1999	Commissioner Apfel Announces Initiatives to Improve National 800 Number Service SSA Commissioner Apfel announced a number of short-term initiatives to improve the 800 number telephone service to the public. A new report detailing the national 800 number performance to date and strategies to improve service was released today.
1998	Management of the SSI Program On October 9, 1998, Commissioner Kenneth S. Apfel announced the release of a comprehensive report on SSA's management of the Supplemental Security Income program.
1997	Privacy & Customer Service In the Electronic Age -- The challenge for SSA is to provide convenient public access to services. Increasingly, Internet technology will enable us to meet this challenge but at the same time the agency must maintain privacy of personal information in agency records.


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