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Congressional Contacts
Customer Survey
Customer Service
Legislation Questions
Press Contacts
Section 501/504/508

Before sending us any e-mail, it is important that you read our e-mail notice
The Railroad Retirement Board provides its customers many ways to get questions answered and provide feedback on the quality of service they receive.  Listed below are ways to contact us about subjects that are important to you.  
All Questions about Eligibility or Payment of Benefits
Our field offices throughout the country are at your service.  Our experienced field office staff handle all questions regarding:
  •  regular and disability retirement benefits,
  •  Medicare, 
  •  Social Security,
  •  tax issues, and
  •  sickness and unemployment benefits.

Each field office has a page with their address, phone number, fax number, secure messaging, directions to the office and service schedules.

Direct your question to the appropriate district office.   You will be prompted to enter your zip code.   A link to your district office will be displayed.

Press Contacts
This is where the media should direct  inquiries concerning the agency and the programs it administers. 
Congressional Contacts
This is where congressional offices should direct inquiries regarding constituents, benefit claims or applications filed with the agency.
Legislation Questions
Direct questions to the Office of Legislative Affairs.
Genealogical Information
We have a page just for people researching their family history
Customer Service Comments

Customer service comments may be directed to

Fraud or Abuse
See the Office of Inspector General Hotline Web Page for  instructions on how to report possible fraud or abuse.
Non-discrimination on the Basis of Disability or Accessibility

This is where to direct your questions regarding compliance with Sections 501, 504 and 508  of the Rehabilitation Act of 1973, as amended.

Direct questions about doing business at the Railroad Retirement Board to Paul T. Ahern
Complete our comment form to send feedback to the Web Manager about our website.
Customer Assessment Survey

A  survey form is available in every RRB field office. This brief and easy to complete survey helps us to gather data on our in-person service. When visiting one of our field offices, we encourage you to complete one of these forms.


Please use our toll-free automated Help Line

Hearing Impaired (TTY)  312-751-4701

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