Books

Resources

Questions/Comments about FCIC's Website or Program: 

We are happy to hear from you and will make every effort to respond quickly. Click here to go to our e-mail form. However, please be aware that the Federal Citizen Information Center  has no regulatory authority and does not directly handle consumer complaints. If you have a consumer problem, we have listed below some sources of information that may be of assistance.

The Consumer's Action Handbook gives listings of federal, state, and local government offices with consumer related responsibilities. The Handbook also includes Better Business Bureaus, and consumer contacts with corporations and trade associations, and it tells how to write an effective complaint letter.

Search the web. Start by searching FCIC's web site for the information you need and then try one or more of the other search engines listed on our search page to comb the web.

Another valuable resource is your local library. The reference section is likely to have materials to help answer your questions, and the librarian can assist you in finding the information you need on any subject.

Questions/Comments about the U.S. Government: 

If your question or comment relates to the U.S. Government (and not just FCIC) we have two options for you to be heard.

Toll-free: FCIC's National Contact Center at 1 (800) FED INFO (that's 1 (800) 333-4636). Call us weekdays between 8 a.m. and 8 p.m. eastern time (except Federal holidays). Our staff can answer your question or get you to someone who can. We also have recordings and web pages of frequently requested information available around the clock.

Internet: FCIC's FirstGov.gov website is the "front door" to the U.S. Government. Search millions of Federal, State, and Local web pages, browse hundreds of resources indexed and organized by topic area, or e-mail us your question. It's a great first click to government information on the web.

Orders for FCIC Publications:

There are 4 ways to order publications from the Federal Citizen Information Center.

• Order on the Net: Use your charge card or GPO Deposit Account to place your order online (or if you prefer, use our shopping site to organize and print out your order. Then place your order by mail, phone or fax.)
• Telephone: Call us toll-free at 1-888-8 PUEBLO (that's 1-888-878-3256). The lines are open Monday - Friday 8:00 a.m. to 8 p.m. eastern time. Priority handling is available on telephone orders; ask your operator for details and prices.
• Mail: Mail your order with check or money order made out to the Superintendent of Documents or charge card information to:
  
  Federal Citizen Information Center
  Dept. WWW
  Pueblo, CO 81009
   
• Fax: Fax your charge card or GPO Deposit Account order to 1-719-948-9724.

Order Status: 

We try to keep our costs as low as possible by using the least expensive class of mail to send your order. Please allow 4 weeks to receive your publications before checking with us. (Priority handling is available when ordering by telephone, see above.)

• If you have a problem with an order placed by mail, phone or fax. Call our distribution facility in Pueblo, Colorado at 1-719-948-4000
• If you have a problem with an order placed on the website. E-mail FCIC Shop.

Linking to FCIC websites:

We are happy to have you provide a link to FCIC websites and do not require you to get permission to do so. Our mission is to get this information widely disseminated and we appreciate your help. If you want a graphic or text blurb to use with the link, we have created a Link to FCIC page especially for you. We've provided a banner, sample graphics, text, and code for you to choose from. Walk away with a sporty little red FCIC star today!

Services to the Media: 

The Federal Citizen Information Center provides a full array of services to members of the Media. We want to help you get the right information and contact the right sources. Read a description of our Services to the Media, call us at 202-501-1794, or e-mail our Media Staff.

Sign up here to receive our feature releases and special updates electronically with our Media E-Mail List.

Services to Publishers: 

All of the publications in the Federal Citizen Information Center program are written and/or sponsored by agencies of the Federal government. Many of our publications result from a cooperative partnership between private-sector companies and federal agencies. The FCIC Cooperative Publishing Program can work with your agency or company to bring your valuable information to the public. Read a description of our Services to Agencies and Cooperative Publishing Program, call us at 202-501-1794, or e-mail our Publishing Staff.

Other: 

Any other reason:

• Call 1-202-501-1794 or

• E-mail the FCIC Staff or

• Write:
  Federal Citizen Information Center
  Room G-142, (XCC)
  1800 F Street, NW
  Washington, DC 20405