Note: The above documents contain bookmarks -- except the Executive Summary. If you are using Acrobat 4.0, select the "Show/Hide Navigation" button on the Adobe Acrobat reader menu; if you are using Acrobat 5.0 and above, click on the Bookmark tab. You can also access chapters by clicking on the live links in the Table of Contents in the Main Final Report.
CMS, in collaboration with AHRQ, have produced two guides to assist health plans to implement their 2003 QAPI projects on cultural competence. The guides are now available and posted on CMS's web site. (There's also a description on the AHRQ web site. http://www.ahrq.gov/about/cods/cultcomp.htm.)