Red Paladin provides technical support solutions that enable organizations to deliver high quality tech support to their customers and employees at optimal costs. These solutions integrate our 24 x 7, personalized support services with best-in-class technologies for knowledge management and automated support.
Global organizations have leveraged Red Paladin to increase customer satisfaction and improve operational efficiencies; in deploying IT help desks and technical support call centers. Red Paladin expertise spans 370 products in the Desktop, Internet, Server and Networking domains What is our focus?
Red Paladin’s focus is in supporting products and services in the following technology domains: • Desktops (Hardware, OS, Applications) • Internet (ISPs, Mail, Access, Hosting) • Wired and Wireless devices, Services and Applications • Enterprise Infrastructure Components (Servers, Networking) • Proprietary products and applications
What are our services?
• Application/Product support • Software Development • Outsourced Networking/Helpdesk • Knowledge Management Solutions • Staff Augmentation Services
Who can use Red Paladin?
• OEMs-PC/PDA/Peripherals/Devices • ISPs • Software publishers/Applications vendors • ITSPs • Enterprises-Help Desk Outsourcing • Computer Retail stores
How do we deliver Support?
The following Channels are used to deliver these services: • Telephone • Remote Diagnostic and Collaborative browsing tools • Chat • Email • Self-help resources (a Knowledge management framework using an AI engine with a Natural Language Parser built in)
How do you benefit?
Red Paladin’s provides value to enterprises over 3 parameters: • End user / Customer Satisfaction: Our domain knowledge has resulted in optimized support processes that deliver focused, end user-centric technical support. • Operation Efficiencies: Through effective use of knowledge management tools to enhance productivity. • Cost: By leveraging strategic partnerships in India, a low-cost base for technical service delivery is available to our clients. Red Paladin 55 Paterson Street Suite 200 New Brunswick, NJ 08901 Ph: 732.545.5533 Fax: 970.289.7603 Email: info@redpaladin.com URL: www.redpaladin.com |
