Avaya, Inc. has a distinguished heritage. We are the former Enterprise Network Group of Lucent Technologies Inc. and AT&T.; Prior to the Avaya spin-off, our R&D; division, Avaya Labs, had been part of Bell Laboratories.
Avaya offers the full spectrum of applications and infrastructure including voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. We have learned what works best through our position as #1 in Customer Relationship Management (CRM), voice mail and messaging, Unified Communication (UC) and Private Branch Exchange (PBX) applications. Plus, with more than 11,000 engineers and experts global wide, we deliver world-class support for multi-vendor data networks. We understand the communication challenges Agencies face, and know how to leverage your network investment into long-term, affordable solutions.
With regard to the communication challenges faced by people with physical disabilities, no company has a stronger heritage, or is in a better position than Avaya to provide accessible services and solutions. Unlike many other vendors, we are a developer of accessible products and a developer of the key technologies that make these products possible. Examples of Avaya technologies that can add tremendously to accessibility are the Avaya automatic speech recognition engine and Avaya’s proprietary 16- Kilobit CELP speech encoding algorithm. An example of an accessible Avaya product, made possible by Avaya’s technology, is the Intuity AUDIX voice mail system, winner of the 2000 “Access Innovation Award” from the Association of Access Engineering Specialists.
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