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| Filing a Complaint |
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We've
compiled a list of Federal Agencies where you can document
a complaint against a company. The topic areas are arranged
alphabetically. Use the letter index to jump to a topic. If you can't find the topic you need, call toll free 1-800-FED-INFO for assistance.
Please note that many
of these agencies will not act on the behalf of individual
consumers, although they do use complaints to document
a pattern of abuse that may allow them to take action
against a company. For other sources of assistance,
please refer to the
Consumer Action Website. |
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A B C D E F G H I J K L
M N O P Q R S T U V W X Y Z |
A
Airline Accessibility or
Discrimination
Phone: 1-202-366-2220
E-mail: airconsumer@ost.dot.gov
Write:
Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C-75
Washington, DC 20590
On-line complaint form |
Animal Feeds and
Products (veterinary)
Phone: 1-888-FDA-VETS
(1-888-332-8387)
Regional phone numbers
Write:
Food and Drug Administration
Center Veterinary Medicine
Division of Compliance
7500 Standish Place, HFV-230
Rockville, Maryland 20855
Write to Regional Offices |
| Airline Baggage and Service
Phone:
1-202-366-2220
E-mail: airconsumer@ost.dot.gov
Write:
Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C-75
Washington, DC 20590
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Auto
Dealers
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line complaint form |
| Alcohol, Tobacco and Firearms
Write:
Bureau of
Alcohol, Tobacco and Firearms Office of Liaison and Public Information
650
Massachusetts Avenue, NW. Room 8290
Washington, DC 20226
E-mail: atfmail@atfhq.atf.treas.gov
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Automobile - Vehicles and
Equipment
Phone: 1-888-DASH-2-DOT
(327-4236)
Fax: 1-202-366-7882
Write:
U.S. Department of Transportation
National Highway Traffic Safety Administration Office
of Defects Investigation, NSA-10.01
400 7th Street, SW
Washington, D.C. 20590
On-line
complaint form |
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B
Banking - Federal Savings & Loan and
Federal Savings Banks
Phone: 1-800-613-6743
(business days 9:00-4:00 CST)
E-mail: customer.complaint@ots.treas.gov
Write:
Office of Thrift Supervision
1700 G Street NW
Washington, DC 20552
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Banking - All others in
the Federal Reserve System
Alabama, Florida, Georgia, Louisiana,
Mississippi, Tennessee
Phone: 404-589-7239
Write:
Consumer Complaints
Supervision and Regulation Department
Federal Reserve Bank of Atlanta
104 Marietta St., N.W.
Atlanta, GA 30303-2713
On-line
complaint form
Delaware, New Jersey, Pennsylvania
On-line
complaint form
All Others
Phone: 202-452-3693
Write:
Board of Governors of the Federal Reserve
Division of Consumer and Community Affairs
20 & C Streets, NW, Stop 801
Washington, D.C. 20551
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Banking - Institutions with National or
"NA" in the name
Phone:: 1-713-336-4301
Fax:: 1-800-613-6743
E-mail: Customer.Assistance@occ.treas.gov
Write:
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX. 77010 |
Banking - State Chartered
Banks
Phone: 1-800-934-3342
Write:
Federal Deposit Insurance Corporation
Compliance and Consumer Affairs
550 17th Street NW
Washington, DC 20429
Customer Assistance |
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C
Cable
Television Complaints
Phone: 1-888-CALLFCC
(1-888-225-5322)
Write:
Federal Communications Commission
Cable Services Bureau
Consumer Protection and Competition Division
445 12th Street, S.W.
Washington, D.C. 20554
On-line fact sheet
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Cell Phones,
Pagers, Wireless
Phone: 1-888-CALL-FCC or 1-888-TELL-FCC (TTY)
Fax: 717-338-2694
Write:
Federal Communications Commission
Wireless Telecommunications Bureau
Enforcement and Consumer Information Division
Informal Complaints and Public Inquiry Branch
1270 Fairfield Road
Gettysburg, PA. 17325
On-line complaint form |
Consumer
Products (except cars, food, drugs, cosmetics and medicine)
Phone: 1-800-638-2772
On-line
complaint form |
Charities
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line
complaint form |
Cosmetics
Phone: 1-800-270-8869
(automated phone system)
Fax: (202) 205-5098
Write:
Complaints Coordinator
Office of Cosmetics and Colors
200 C Street S.W. (HFS-106)
Washington, DC 20204 |
Companies
(including finance, mortgage, credit card, and credit bureau)
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line
complaint form |
Credit
Unions
Phone: 1-703-518-6330
Write:
National Credit Union Administration
Office of Public & Congressional Affairs
1775 Duke Street
Alexandria, VA 22314- 3428 |
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D
Disabilities -
Architectural Barriers Act Access Violoations
Phone:1-800-USA-ABLE
(1-800-872-2253) or 202-272-5434 from 10am-5:30pm, Eastern
time, Monday, Tuesday, Thursday and Friday; 10am-2pm Wednesday.
TTY users should call 1-800-993-2822 or 202-272-5449.
E-mail enforce@access-board.gov
Write:
Access Board
1331 F St., NW, Suite 1000
Washington, D.C. 20004-1111
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F
Food (except meat and
poultry)
Phone:301-443-1240 (emergency only)
Regional phone numbers
Write:
Center for Food Safety and Applied Nutrition
Food and Drug Administration
200 C St., SW HFS-555
Washington, DC 20204 |
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H
Health Clubs and Exercise
Equipment
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line complaint form |
Housing
Discrimination
Phone: 1-800-669-9777
Write:
Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
451 Seventh Street, Room 5204 Washington, DC 20410-2000
Write to Regional Offices
On-line
complaint form |
Home Improvement
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line
complaint form |
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I
Investments
Phone: 202-942-7040
202-942-9634
(fax)
Write:
Securities and Exchange Commission
Office of Investor Education and Assistance
450 5th Street, NW
Washington, DC 20549-0213
On-line
Complaint Form |
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M
Meat and Poultry
Phone:
1-800-535-4555 (voice)
(202) 720-3333 (Washington, DC, area)
1-800-256-7072 (TDD/TTY)
Write:
Food Safety and Inspection Service
United States Department of Agriculture
Washington, D.C. 20250-3700 |
Medical Drugs and
Products Sold Online
Phone:
301-443-1240 (EMERGENCY only)
1-800-FDA-1088 (1-800-332-1088) to request a complaint
form
Fax: 1-800-FDA-0178 (1-800-332-0178) fax your complaint
form
Write:
MedWatch
The FDA Medical Products Reporting Program
Food and Drug Administration
5600 Fishers Lane
Rockville, MD 20852-9787
On-line
complaint form
For problem Websites that DO NOT involve a life-threatening
or otherwise serious reaction, fill out
this on-line form
To report e-mails promoting medical products that you
think might be illegal, forward the email to webcomplaints@ora.fda.gov.
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Medicines, Drugs, Medical
Devices
Phone:
301-443-1240 (EMERGENCY only)
1-800-FDA-1088 (1-800-332-1088) to request a complaint
form
Fax: 1-800-FDA-0178 (1-800-332-0178) fax your complaint
form
Write:
MedWatch
The FDA Medical Products Reporting Program
Food and Drug Administration
5600 Fishers Lane
Rockville, MD 20852-9787
On-line
complaint form |
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O
Online Service,
Auctions, Websites, E-commerce
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line
complaint form
You may forward unsolicited commercial e-mail (spam) to
the FTC UCE@FTC.GOV |
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R
Retail
Stores
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line
complaint form
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S
Spam
or junk e-mail
Phone: 1-877-FTC-HELP
(382-4357)
Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580
On-line
complaint form
You may forward unsolicited commercial e-mail (spam) to
the FTC UCE@FTC.GOV |
Securities
and Stocks
Phone: 202-942-7040
202-942-9634
(fax)
Write:
Securities and Exchange Commission
Office of Investor Education and Assistance
450 5th Street, NW
Washington, DC 20549-0213
On-line
Complaint Form |
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T
Telephone Service
(Billing, Access, Service, Long Distance)
Phone: 1-888-CALL-FCC
or 1-888-TELL-FCC (TTY)
Write:
Federal Communications Commission
Consumer Information Bureau
Consumer Complaints - Telephone
Washington, D.C. 20554
On-line
complaint form
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V
Vaccines
Phone: 1-800-822-7967
or 301-217-9660
Download a copy of the
complaint form. |
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