The Railroad Retirement Board has prepared two plans that focus on customer service-related issues.   A summary of each plan is provided below along with a link to the entire plan.

Customer Service Plan
PDF 64 KB, 2 pages

The U.S. Railroad Retirement Board’s Customer Service Plan promotes the principles and objectives of customer-driven quality service agency-wide. The Board’s plan states specifically the level of service that customers can expect, and an important part of the plan is a pledge to keep beneficiaries informed of how well the Board is meeting the plan’s standards. The plan is reviewed and updated periodically as the Board gains more experience with it, compares its service with the best in business and considers feedback received from its customers.

Plan to Improve Service to Individuals with Limited English Proficiency
PDF 34 KB, 17 pages

The Federal Government is committed to improving accessibility to its services for all eligible persons, including those who, because of national origin, have limited English proficiency (LEP).

Executive Order 13166, "Improving Access to Service for Persons with Limited English Proficiency," is intended to eliminate, to the maximum extent possible, LEP as an artificial barrier to full and meaningful participation in all Federal programs and activities. In accordance with this order, the Railroad Retirement Board has prepared a plan identifying the steps the agency will take to ensure meaningful access by LEP individuals to its benefit programs.