To view and download the full text in PDF you need Acrobat Reader version 5.0 or higher. Download a free copy of the latest version of Acrobat Reader now. Railroad Retirement Board Strategic Plan 2003-2008 Table of Contents I. Introduction Exhibit 1 Planning Framework II. Mission Exhibit 2 Railroad Retirement Board III. Vision for the Future Customer Service Plan IV. Strategic Issues and Challenges Exhibit 3 Performance Goals, V. Strategic Goals and Objectives Indicators, Measures A. Strategic Goal I Exhibit 4 Planning Assumptions     Provide Excellent Customer Service Exhibit 5 Key External Factors   B. Strategic Goal II Appendix 1 Profile of the RRB     Serve as Responsible Stewards for Our     Customers' Trust Funds and     Agency Resources   VI. Management Strategies   VII. Program Evaluations   VIII. Next Steps   Plan Inventory | RRB.Gov Home