| 1.
Achieve a railroad retirement benefit payment
accuracy rate of at least 99%. |
%
accuracy rate |
Initial
recurring payments: 99.97% |
| Sample
post recurring payments: 99.99% |
| 2.
Achieve a railroad unemployment/sickness
insurance benefit payment accuracy rate
of at least 99%. |
%
accuracy rate |
Unemployment: 99.12% |
| Sickness:
99.94% |
| 3.
Review benefit payment programs in accordance
with the Improper Payments Information Act
of 2002 and initiate action required under
the Act. |
Yes/No |
New
indicator |
| 4.
Achieve a railroad retirement case accuracy
rate of at least 94%. |
%
of case accuracy |
Initial
cases: 94.7% |
| Post
cases: 98.2% |
| 5.
Achieve a railroad unemployment/sickness
insurance case accuracy rate of at least
97%. |
%
of case accuracy |
Unemployment:
98.1% |
| Sickness:
99.5% |
| 6.
Railroad retirement employee or spouse receives
initial annuity payment, or a decision,
within 35 days of annuity beginning date,
if advanced filed. |
%
< or = 30 processing days 1 |
94.7% |
| 7.
Railroad retirement employee or spouse receives
initial annuity payment, or notice of denial,
within 65 days of the date the application
was filed, if not advanced filed. |
%
< or = 60 processing days 1 |
96.0% |
| 8.
Survivor annuitant not already receiving
a benefit receives initial payment, a decision,
or notice of transfer to SSA within 65 days
of the annuity beginning date, or date filed
(whichever is later). |
%
< or = 60 processing days 1 |
81.4% |
| 9.
Survivor annuitant receiving benefits as
spouse receives payment as survivor, notice
of denial, or notice of application transfer
to SSA, within 35 days of RRB receipt of
the notice of employee's death. |
%
< or = 30 processing days 1 |
91.3% |
| 10.
Applicant for any railroad retirement death
benefit receives payment, or notice of denial
within 65 days of date filed. |
%
< or = 60 processing days 1 |
96.0% |
| 11.
Unemployed railroad worker receives UI claim
claim form, or notice of denial, within
15 days of the date application filed. |
%
< or = 10 processing days 1 |
98.7% |
| 12.
Railroad employee, unable to work due to
temporary illness or injury, receives SI
Claim form, or notice of denial, within
15 days of the date application files. |
%
< or = 10 processing days 1 |
99.3
% |
| 13.
Railroad employee, unemployed or unable
to work due to temporary illness or injury,
receives a payment for unemployment or sickness
insurance benefits, or a decision, within
15 days of claim receipt. |
%
< or = 10 processing days 1 |
99.7% |
| 14.
Disabled applicant or family member receives
notice of decision to pay or deny within
105 days of the date application for disability
is filed. |
%
< or = 100 processing days 1 |
53.7% |
| 15.
Disabled applicant receives payment within
25 days of decision or earliest payment
date (whichever is later). |
% <
or = 20 processing days 1 |
94.2% |
| 16.
Maintain an end-of-year normal carry-forward
balance in targeted workload categories.
(Balances are to be established annually,
but are not to exceed 11,000.) |
Number
on hand at end of year |
5,147 |
| 17.
Reduce the number of days elapsed between
the date the appeal is filed and a decision
is rendered. (Target levels are to be established
annually; the target for fiscal year 2002
was 200 days.) |
Average
elapsed days |
200 |
| 1.
Inquirer receives answer or acknowledgment
of written correspondence within 15 days
of receipt. |
% <
or = 10 processing days 1 |
98.9% |
| 2.
Achieve quality and accuracy of correspondence,
publications, and voice communications.
|
Surveys
and reviews; number of valid challenges
to published data |
Draft
report completed in FY 2002, as scheduled. |
| 3.
Maintain the combined balance of unprocessed
record corrections and cases requiring review
for corrected tax statements below the end-of-year
normal working level. (Balances are to be
established annually, but are not to exceed
1,200.) |
Number
on hand at end of year |
432 |
| 1.
Offer electronic options to our customers,
allowing them alternative ways to perform
primary services via the Internet or interactive
voice response systems. |
#
of services available through electronic
media |
New
indicator |
| 1.
Improve timeliness and efficiency in posting
service and compensation data to agency
records. |
%
of service and compensation records posted
by April 15 |
New
indicator |
| 2.
Improve accuracy in posting service and
compensation data to agency records. |
% of
service and compensation records posted
accurately |
New
indicator |
| 3.
Covered employer annual reports of employees
filed electronically, or on magnetic media.
|
%
of employee records filed electronically,
or on magnetic media
|
98.2% (of employees)
New indicator |
| 4.
Enable employers to use the Internet to
conduct business with the RRB, in support
of the Government Paperwork Elimination
Act. |
%
of employers who use the new on-line reporting
process
# of services available through electronic
media |
New
indicator |
| 5.
Resolve problem situations with covered
employers timely and appropriately. |
% of
reported problems resolved within 90 days
|
New
indicator |
1
Allows
5 days for customer receipt. |
| 1.
Debts will be collected through billing,
offset, reclamation, referral to outside
collection programs and a variety of other
collection efforts. (Target percentages
are to be established annually; the target
for fiscal year 2002 was 49%.) |
Percentage
of funds collected to total debts outstanding |
64% |
| 2.
Release quarterly and annual notices accurately
and timely to employers regarding their
experience rating based contributions. |
Yes/No |
New
indicator |
| 3.
Complete compensation reconciliations at
least 1 year before the statute of limitations
expires. (Compensation reconciliations involve
a comparison of compensation reported by
railroad employers to the RRB for benefit
calculation purposes with compensation reported
to the IRS for tax purposes.) |
% completed
at least 1 year before the statute of limitations
expires |
100%
of the 1999 reconciliations by 02/15/2002 |
| 4.
Perform monthly reasonableness tests comparing
railroad retirement taxes deposited electronically,
which represent over 99 percent of all railroad
retirement taxes, against tax receipts transferred
to the RRB trust funds by the Department
of the Treasury (Treasury) to provide reasonable
assurance the RRB trust funds are receiving
appropriate tax funds. |
Reasonableness
test performed and anomalies reconciled
with Treasury (Yes/No) |
New
indicator |
| 5.
Prepare annual Performance and Accountability
Reports (including audited financial statements
and other financial and performance reports)
by the required due dates. |
Yes/No
|
New
indicator |
| 6.
Take prompt corrective action on audit recommendations.
(Target percentages are to be established
annually; the target for fiscal year 2002
was 80%.) |
% of
audit recommendations implemented by target
date |
94.4% |
| 1.
Achieve a return of at least $3.60 for each
dollar spent on program integrity activities.
|
$
recoveries & savings per $ spent |
$5.48
: $1 |
| 2.
Maintain active wage matches with all 50
States to ensure the accuracy of benefit
payments. |
#
of States matching |
50
States, plus Puerto Rico & Washington,
DC |
| 3.
Ensure ongoing entitlement to disability
by conducting continuing disability reviews.
|
Continuing
disability reviews on hand at the end of
year does not exceed normal working balance
(Yes/No) |
New
indicator |
| 1.
Continue succession planning by ensuring
there is a cadre of highly skilled employees
available for key positions. |
#
of position types (descriptions) for which
core competencies have been defined
# of employees whose skills have been assessed
# of employees involved with skills-enhancement
programs |
New
indicator
New indicator
New indicator |
| 2.
Annually assess/update all computer security,
disaster recovery, and business resumption
plans for the agency. |
Yes/No
|
New
indicator |
| 3.
Develop and implement new procedures for
responding to and reporting computer security
incidents. |
Yes/No |
New
indicator |
| 4.
Assess computer security training requirements
and implement an ongoing training program
for agency staff. |
Yes/No
|
New
indicator |
| 5.
Implement a methodology to successfully
estimate, track and monitor total costs
and time schedules for information technology
investments through the project life cycle,
incorporating both web and mainframe investments.
|
Yes/No |
New
indicator |
| 6.
Assemble and publicize an annual inventory
of RRB commercial activities on the RRB
Website. |
Yes/No
|
Yes
|
| 7.
Complete public-private competitions or
direct conversions on the required activities
listed on the Federal Activities Inventory
Reform (FAIR) Act inventory. |
%
of the FTE’s listed on the FAIR Act
inventory for which competitions or conversions
completed |
5% |
| 8.
Meet government percentage goal for use
of performance-based contracting techniques
for eligible service contract funds. |
Yes/No
|
New
indicator |
| 9.
Support government-wide procurement E-Government
initiatives using the point of entry vehicle
of www.FedBizOpps.gov for all eligible actions. |
Yes/No
|
New
indicator |
| 10.
Complete migration from the agency’s
current payroll system to the consolidated
Federal E-Payroll system by September 30,
2004. |
Yes/No
|
New
indicator |
| 11.
Implement a methodology to determine unit
costs of key production workloads. |
#
of key workloads with unit cost information |
A
methodology for disability processing has
been developed. |
| 12.
Achieve specific goals for unit costs of
key workloads for years subsequent to implementation
of new methodology. |
#
of unit cost goals achieved |
Deferred |
| 1.
Review monthly reports submitted by the
Trust. |
Yes/No |
New
indicator |
| 2.
Review annual management reports submitted
by the Trust. |
Yes/No
|
New
indicator |
| 3.
Review annual audit reports of the Trust’s
financial statements. |
Yes/No |
New
indicator |
