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RRB News
U.S.
Railroad Retirement Board
Office
of Public Affairs • 844 North Rush Street
• Chicago, Illinois 60611-2092 |
312
751-4777
312 751-7154 fax
www.rrb.gov |
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| No.
02-3 |
For Immediate Release
September
2002
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| RRB
Online Service Rated "Excellent"
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The
quality of the U.S. Railroad Retirement Board's
Internet service was recently documented in a
San Francisco State University
survey that ranked the RRB's Web site 12th
out of 148 Federal government Web sites studied
for excellence, as defined by the quality of their
site services, help features, navigation, legitimacy,
and accessibility. The RRB earned a total excellence
score of 26, out of a possible 55, only 5 points
below the highest score of 31. The survey studied
Federal Web sites between January and April of
2002, as part of broader research that analyzes
government Web sites in comparison to other public-sector
sites, attempting to improve the quality and the
services provided to users through government
Web sites.
Through the RRB's Internet Web site at www.rrb.gov,
any person or organization with Internet access,
such as rail employees, employers, consultants,
attorneys, genealogists, etc. can electronically
download selected pamphlets, informational releases,
financial reports, and other information on
the agency's benefit programs and operations.
Other Internet services for employees and retirees
currently available include the following: statements
of individual railroad service and compensation
history, replacement Medicare cards, duplicate
benefit information statements for income tax
purposes, and annuity rate verification letters.
In March 2002, Web-based filing of an interactive
RRB form for rail employer reporting was first
made available with three more interactive forms
to be offered later this year.
Main Line Internet Services, a section
on the RRB's Web site, provides a description
of the
security features that are employed to ensure
privacy in all such transactions.
While most of these same rail employee and retiree
services are available through the RRB's toll-free
automated
Help Line at 1-800-808-0772, or through
any of the agency's 53
field offices nationwide, the RRB's Web
site provides convenience with high-quality
service.
An independent Federal agency headquartered
in Chicago, the RRB administers the
$8.4 billion-a-year benefit programs provided
under the Federal Railroad Retirement and Unemployment
Insurance Acts covering the nation's railroad
workforce and their families.
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