NEA Customer Service Standards

Our Commitment to You

For all public inquiries, the Endowment pledges to:

• Treat you with courtesy and efficiency.
• Respond to phone calls promptly, generally within two business days.
• Answer letters and faxes promptly, generally within five business days.
• Provide clear and accurate information about our policies and procedures.

For all potential applicants, the Endowment also will:

• Provide timely information about funding opportunities.
• Mail available guidelines promptly, generally within three business days.
• Clearly describe the application eligibility and review criteria.

For all applicants, the Endowment also promises to:

• Offer guidance in preparing the application, at your request.
• Promptly acknowledge receipt of your application.
• Ensure all eligible applications are reviewed thoughtfully and fairly.

For all grantees, the Endowment will:

• Provide notification of your award with clear instructions for requesting grant funds, reporting their use, and complying with terms and conditions.
• Answer your questions accurately about complying with Endowment policies, procedures, and relevant Federal regulations.
• Provide other assistance you request throughout the grant period.

Improving Our Customer Service

In response to what we have learned from you, the Endowment is working to improve its performance by:

1. Continuing to clarify guidelines, instructions, forms, and administrative requirements so they are easier to understand.
2. Making materials available and moving toward accepting them electronically.

How Are We Doing?

Because we are always seeking to improve our service to you, we welcome suggestions. Please let us know how we are doing by e-mailing your comments and suggestions to the Endowment's Web Manager, Attention: Customer Service Coordinator, at webmgr@mail.endow.gov. You may also write us at the following address:

For general information about the National Endowment for the Arts, information about our specific programs and activities, and our publications, please e-mail the Web Manager as indicated above. If you prefer, you may send your inquiry to us at the following address:

Our public information telephone number is 202/682-5400. The Voice/TT for individuals with impaired hearing is 202/682-5496.

National Endowment for the Arts
webmgr@arts.endow.gov