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Medicare Modernization Act
1-800-Medicare
First Conference April 7- 8
Outreach
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Date Created |
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| 06/07/2004 03:48 PM |
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Date Updated |
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| 06/09/2004 03:52 PM |
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Can SHIPs have a copy of the 1-800-MEDICARE phone script on the drug card so we know what the CSRs can furnish and what they cannot? |
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Question |
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Can SHIPs have a copy of the 1-800-MEDICARE phone script on the drug card so we know what the customer service representatives can furnish and what they cannot? |
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Answer |
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The top ten prescription drug discount scripts used at 1-800 MEDICARE have been shared with CMS the State Health Insurance Assistance Programs (SHIPs).
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