Are the customer service representatives at 1-800-MEDICARE timed for each call? If so, does this deter them from spending too much time per call?
Question
Are the customer service representatives at 1-800-Medicare timed for each call? If so, does this deter them from spending too much time per call?
Answer
1-800 MEDICARE customer service representatives are trained and encouraged to fully assist callers and are not required to complete calls within a fixed time.