To check the status of a request:

Call:	301-496-4357 (301-496-HELP)
E-mail:	helpdesk@nih.gov or Visit NIH Support at:http://support.cit.nih.gov/
E-mail:	Telecommunications Webmaster
TDD/TTY:	1-800-438-8832

Find support information on-line
or
Send an E-mail message to theTIB Help Desk.

Please provide the the Remedy ticket number
or DelPro number with you inquiry.  

Remedy is the work request tracking database.  The Remedy ticket number is a unique identifier used to track each job to completion. 

The Remedy system sends the ticket number to the requestor by e-mail when the Help Desk creates the work request.  

Telecommunciations Service Request (TSR) forms are available on the TSR Forms Page.