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ISDN Quick Reference Guides:
AT&T 8500 Series
Tone Commander - Quick Reference Guide (2 pages)
Tone Commander - Speed Call Features (1 page)
Tone Commander - Basic Set Features (5 pages)
Tone Commander - Video Presentation


To quickly access the feature(s) you need,
make your selection from the jump menu below (Contains both AT&T and Tone CommanderFeatures) :


All features are not set-up to be used on all types of telephones.
If you experience problems when attempting to program a feature (i.e. speed call) on your phone,
send a TSR form to the Telecommunciations Branch or contact the NIH Help Desk.


To PLACE a call

To use

Lift HANDSET, or
Press SPEAKER, or
Touch a CALL APPEARANCE (CA) button ... dial number


 

To ANSWER a call

To use

Lift the HANDSET, or
Press SPEAKER, or
Touch the CALL APPEARANCE (CA) button, the green light remains steady.

To answer a SECOND call

 

Ask the current caller to hold, touch the desired CA, you are now connected to the new caller and the first caller is automatically placed on HOLD. To speak to the first caller, press the CA for that caller.


 

SPEAKER PHONE

To use

You are using the HANDSET ... press the SPEAKER button, light comes on, you are now using the SPEAKER.

 

 

You are using the SPEAKER ... pick up HANDSET, speaker light goes out, you are now on HANDSET.

 

Use speaker

You are on the HANDSET ... press the SPEAKER button, light comes on ... use SPEAKER.

 

To disconnect

You are on SPEAKER, press SPEAKER ... this disconnects the call.

  NOTE: On 6200 set, SPEAKER does not work when HEADSET is attached and programmed into set.


 

END A CALL (DROP)

To activate

You want to end a call, press DROP ... you will be disconnected from the call, you will hear another dial tone.


 

HOLD

To activate

You are on a call ... press HOLD, the caller is placed on hold, CALL APPEARANCE (CA) green light flashes fast.

 

To return

Press the CA, you are back with the caller.


 

TRANSFER (TNT)
(Transfer-Number-Transfer)

To activate

You are on a call ... press TRANSFER ... dial the 10-digit number you want to reach ... press TRANSFER, hang up.

 

To announce

Press TRANSFER ... dial the number, ANNOUNCE the call ... press TRANSFER, hang up.

 

To abort

You have pressed TRANSFER. You do NOT want to complete the transfer ... press DROP ... press the CALL APPEARANCE (CA).


INTERCOM

To activate

You are NOT on a call ... Press the ICOM button and dial the 2-digit ICOM of the other person.

 

 

You ARE on a call ... Press a free CALL APPEARANCE (CA) on your phone ... Press the ICOM button and use as above.


 

CALL FORWARD (PDN)
(Personal Directory Number)

To activate

Press the CFV button. Green light appears steady. Standard Call Forwarding for "no answer" on the PDN goes to the Voice Mail Messaging System. To re-program the CFV button, get a dial-tone, dial 152 ... dial the number where calls are to be forwarded, wait for the confirmation tone, hang up.

 

To cancel

Press the CFV button. Green light goes out. Calls ring on your set as usual.


 

CALL FORWARD (SDN)
(Secondary Directory Number)

To activate

Press the SDN, dial 172 ... hear dial-tone, dial the number where calls are to be forwarded, hear confirmation.

 

To cancel

Press the SDN, dial 173 ...


 

3-WAY CONFERENCE

To activate

You are on a call ... Press the CONFERENCE button, hear the dial-tone ... dial the desired number. Press the CONFERENCE button.

 

To end

Press DROP to disconnect the last person you dialed, you are still connected to the original call.


 

6-WAY CONFERENCE

To activate

You are not on a call ... Press the 6-WAY button, hear the dial-tone, dial the first number ... Press the CONFERENCE button, the first caller goes on hold, dial the next number ... Press the CONFERENCE button, you are joined with your parties ... Press the CONFERENCE button again to add callers, and continue ... to join up to 5 callers.

 

 

You are on a call ... Press CONFERENCE, Press 6-WAY, repeat as above to add 4 other callers. Pressing DROP disconnects the LAST caller you connected.

Using an Analog Phone or Device for 6-Way calling


 

CALL PICKUP

To use

Another phone is ringing, you want to answer it from your phone ... Press the CPU button your phone.

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MUTE

To activate

You are on a call ... Press MUTE, the light will come on, the other party CANNOT hear you ... you can hear them.

 

To deactivate

Press the MUTE button, the light goes out, you and your caller can hear each other.


 

VOLUME 8500 SERIES

 

You are NOT on a call ... Press the VOLUME button to adjust how loudly the ringer sounds.

 

 

You are on a call ... Press the VOLUME button to hear the callers voice louder or softer.

VOLUME 6200 SERIES NOTE: Volume buttons for the for the 6200 used only for the duration of the call. RECEIVE VOLUME can be adjusted AND preset in USER OPTIONS. Press SETUP, USER, MORE, VOICE, VOLUME


 

CLOCK 8500 SERIES

To set

8500 Phones: Press MENU ... Press the SOFT KEY under OPTIONS ... Press the SOFT KEY under CLOCK ... Press the SOFT KEY under the Plus or Minus signs to make changes ... Press the SOFT KEY under DONE to save the changes.

7500 SERIES

 

7500 Phones: Press SELECT ... the CLOCK button ... Press the * to select information ... Press [#] to save the changes.

6200 SERIES   6200 Phones: Press SETUP ... Press the SOFT KEY under USER ...Press the SOFT KEY under CLOCK ... Enter new digits by pressing the KEY PAD. To make corrections press BKSP. To exit Press DONE or SETUP.

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PERSONALIZED RING
8500 SERIES

To set

8500 Phones: Press MENU ... Press the SOFT KEY under OPTIONS ... Press the SOFT KEY under RING ... Press the SOFT KEY under the Plus or Minus signs to make changes ... Press the SOFT KEY for DONE to save.

7500 SERIES

 

7500 Phones: Press SELECT ... Press the RING button ... Press the * to select information ... Press [#] to save.

6200 SERIES   6200 Phones: Press SETUP ... Press the SOFT KEY under USER ... Press the SOFT KEY under RING. Use the KEY PAD to choose from 8 different rings.


 

CALL-LOG
8500 Phones:

To view

Press MENU ... Press the SOFT KEY under CALL-LOG ... Press SOFT KEY under NEW/OLD.

 

Indicator

You want to turn the CALL-LOG Indicator Off or On: Press MENU ... Press the SOFT KEY under OPTIONS. Press NEXT 2 times ... Press the SOFT KEY under CALL-LOG ... Press the SOFT KEY under INDICATOR ... Press the SOFT KEY under NO for off ... Press YES for on ... Press the SOFT KEY under DONE ... Press the EXIT button.

6200 Phones To view Press the CALL key. Select LOG. Select the type of call you want to view.
  Shortcut Select UNANS (appears in the display window if any calls went unanswered)

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RETURN CALL

To use

Press the RET button, you will hear a voice prompt and see the display indicate information about the last number that called your set, the display will show instructions for returning the call if applicable.


 

REPEAT CALL

To use

You hear a busy signal ... Press the REP button, there will be an audible indicator that your REPEAT call feature has been activated. If the other phone is free within 30-minutes, there will be an audible and visual indicator, lift the handset or Press the speaker button to call the number. (This does not apply to busy INTERCOMS)


 

MANUAL EXCLUSION

To use

You are on a call ... Press the MAN EXCL button for privacy. (If applicable)

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All features are not set-up to be used on all types of telephones. If you experience problems when attempting to program a feature (i.e. speed call) on your phone, send a TSR form to the Telecommunciations Branch or contact the NIH Help Desk.

SPEED CALLING (SC)

 

Get PDF print-outs for ALL types of Speedcalling

Menu Directory
8500 Phones:

Programming

Press MENU ... Press the SOFT KEY under DIRECTORY ... Press the SOFT KEY under ADD/DEL ... Press the SOFT KEY under ADD, enter desired number (24-digits maximum) digits ... Press the SOFT KEY under DONE, enter name (5-letters maximum) ... Press the SOFT KEY under DONE ... Press EXIT button

 

To use

Press DIR button ... Press the SOFT KEY under the name, the telephone number will be automatically dialed (to see more names ... Press the NEXT button). Directory holds a maximum of 30 names. (144 for the 8520 phone) Names alphabetized automatically upon entry. See your user manual for details.


Menu Directory
6200 Phones:
Programming A max of 36 entries can be stored on up to 9 pages. Press SETUP, Press USER, Press DIR. Press dialpad 1 thru 9 or MORE to select a page.Press the softkey below a blank entry and use the dial pad to add a new name (5 char max) and number (24 digits max).
  To use Press CALL button ...select DIR...select the page where the number is stored (by pressing MORE or use the keypad 1 thru 9) . When the desired number displays, press the softkey below the number.
Key Pad Programming

1-digit

Press the SPEAKER button or lift the HANDSET ... dial code *74, hear the dial-tone, dial the speed code (2 through 7), dial the phone number in the usual manner (24-digits maximum) ... Press the [#] ... Listen for the confirmation tone.

 

2-digit

Press the SPEAKER button or lift the HANDSET ... dial code *75 ... hear dial-tone ... dial the speed code (20 through 49) ... dial the phone number in the usual manner ... Press the [#] ... Listen for the confirmation tone.

 

To use

Press the SPEAKER button or lift the HANDSET ... dial the 1-digit speed code or the 2-digit speed code ... Press the [#] key ... the number will ring.


Memory Button
8500 Phones

Programming

Dial the programming for 1 or 2 digit access (*74 or *75) ... Press the appropriate SC button ... dial the phone number in the usual manner (24-digits maximum) ... Press the [#] ... Listen for the confirmation tone.

 

To use

Press the SC button, speaker will activate automatically, number will speed dial, lift handset if desired.

Memory Button
6200 Phones

Programming

(Additional programming required by the TIB)

Press SET-UP, Press USER, Press SPDIAL. Keys will light to show current status: Green=available RED=already programmed as SPDial and OFF=setup for CA, FA or DSS. (Only use Green or RED keys) Use keypad to enter digits (24 max).
To use  Press the SC button, speaker will activate automatically, number will speed dial, lift handset if desired. 

 
 
Message light Indicator
All Phones
What to do when the "Message Indicator Light" is not working properly

By default, when a call is not answered on the PDN (Primary Directory Number) within the predetermined amount of rings, it is forwarded to the NIH Voice-Mail System . If the caller chooses to leave a message, the red message light indicator will come on at the ISDN set and stay on until the owner of the set retreives messages.

When Message Indicator Light does not come on:
If unheard messages are in the system but no Message Indicator Light appears, try one ofthe following:
- Dial into the V-mail System
- After entering your password, press 4 - the system voice says "Personal Options"
- Press 1 the system voice says "Notitifaction on"
- Hang-up
The next sent V-mail message should send a light. If this does't work, please call the voice-mail hot line 301-594-9422 the system administrators can assist you


Message Indicator Light does not go out:
By default, the Message Indicator Light goes out when the process of retrieving messages begins. All UNHEARD messages must be played or the Message Indicator Light will appear again.

If there are no unheard messages in the system, and the Message Indicator Light stays on, please call the voice-mail hot line 301-594-9422 the system administrators can assist you


Your DISPLAY will be a very useful tool! It will be your guide to finding out about the call that is active on your set.
Here are just a few of the visual display items that will give you needed information.
Contact your Systems Administrator for display code details.

CFA = Call Forward All

IcM = This is an incoming INTERCOM call

Parties XXX = You are not alone on the line

CFN = Call Forward Answer

InI = This is an INSIDE incoming call

LaR = This is your automatic callback call

CFB = Call Forward Busy

InX = This is an incoming call from OUTSIDE

Refer to your Telecom. Rep. for Additional Information


Speed Calling Lists 

Setting Up Your Speed Call List is as easy as 1-2-3:

1.

Create a list of names and numbers including your most frequent calls

2.

Use the form below to record/maintain your frequently called numbers

3.

Follow the easy instructions on the ISDN ref. Guide to program your Speed Call List

 

Here's a handy form to record your 1 DIGIT SPEED CALL LIST

2#

5#

3#

6#

4#

7#

Here's a handy form to record your 2 DIGIT SPEED CALL LIST

20#

30#

40#

21#

31#

41#

22#

32#

42#

23#

33#

43#

24#

34#

44#

25#

35#

45#

26#

36#

46#

27#

37#

47#

28#

38#

48#

29#

39#

49#

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For additional assistance:
All NIH Telecom requirements must be processed through the Telecommunications Infrastructure Branch
Call:     
301-496-4357 (301-496-HELP)
E-mail:    helpdesk@nih.gov or Visit NIH Support at:http://support.cit.nih.gov/
E-mail:   Telecommunications Webmaster
TDD/TTY: 1-800-438-8832

Back to Telecommunications Infrastructure Branch Main Page

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