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| How
do I obtain a Calling Card? |
Orders for Calling Cards are placed with your Administrative Officer, (A.O.) A Calling Card requires a DelPro order. |
| How long
does it take before my Calling Card arrives? |
Your Calling Card will be sent to the contact person on the DelPro approximately 15 business days from the day your DelPro order arrives in the Telecommunications Section. |
| Who is authorized to receive a Calling Card? | NIH Personnel on the supervisors level and above have the responsibility to authorize the purchase of a NIH Calling Card. |
| What kinds/types of calls can I make? | Domestic or International calls can be made using the Calling Card. |
| How do
I: - disconnect a Calling Card? - report an emergency regarding my Card? - change my name on my Calling Card? |
Contact:
Jackie Anderson - EPS 300 E-Mail: andersoj@mail.nih.gov Fax: 301-435-8088 |
| How do I report a lost or stolen Calling Card? | Call: 1-888-FTS-SVC1
(387-7831) Outside the US Call: 919-378-6076 And at your earliest convenience: Contact: Jackie Anderson - EPS 300 E-Mail: andersoj@mail.nih.gov Fax: 301-435-8088 |
| Can one employee have more than one Calling Card? | To facilitate billing and monitoring requirements, Calling Cards are assigned one-to-a-person. |
| How many Calling Cards can be ordered on a single DelPro? |
You may order cards for multiple staff members on one DelPro. |
|
Calling
Card Quick Reference Guide
For Customer Service Dial: 1-888-FTS-SVC1 (1-888-387-7831) |
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| To Place a Call: | 1.
Dial 1-800-999-9000 2. Dial Card Number + PIN 3. Dial 0 + Area Code + Phone Number Or Private Dial Plan Number Or 011 + Country Code + International No. Or Use your Calling Card Features |
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| To Use Your Calling Card Features: | Press
 ,
then press:0 for Operator 1 for Dialing Instructions 3 for Conference Calling 5 for Speed Paging 7 for Customer Service |
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|
Country
Codes - MCIs Search Engine for Dialing Codes to Other Countries
http://mci.worldcom.com/for_your_home/products+services/international/english/icp_countrycodes.shtml |
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| To Place Another Call: | -
DO NOT hang-up - Press # for 2 seconds and listen for tone - Follow step 3 above |
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| TTY Users: | Dial Federal Relay - 1-800-877-8339 | ||||||||
| Service for NIH Calling Cards is provided by MCI | http://www.mci.com/index.jsp | ||||||||
For
additional information:
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