Use your Remedy Ticket Service Order Number to contact the the appropriate TIB staff member.
If you do not have a service order number, find the service of your choice on the list below and:
- Click on a Staff Member's Name for E-mail
-

DNST -TIB/Help Desk Referral Log	Primary Contact
104-Pager (Procurement and Install Issues)	Julie Harris	DNST - Admin	301- 594-1989
104-Pager (Repair and Maintenance Issues)	Dennis Potts or Ken Marlar	DNST-Vid-Wireless	301-496-1833
2-way Radios	Dennis Potts or Ken Marlar	DNST-Vid-Wireless	301-496-1833
800 #'s	Lisa Johnson	DNST-Vid-Wireless	301-594-9466
911 (E-911)	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
Administrative Support (See Program Support)
AED - Automated External Defibrillator	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
ASF-IPT	Brenda Hardy	DNST-TIB-Prj. Mgr.	301-594-8754
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Aspect System Support	Roy Bohr	DNST-TIB-ETSS - Chief	301-594-9464
BAOSC Users Group	Ed Zebart	DNST-TIB-TOS	301-594-9407
Barcodes	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
Billing Account Codes- BACs Phone Bills (BMFOU)	Ted Virts	DNST-FMO-Manager	301-594-9404
Billing Account Codes- BACs Phone Bills (TIB)	Cheryl Moxley	DNST-TIB-TOS	301-594-9494
Branch Meeting Action Items (TIB)	Brenda Hardy	DNST-TIB-Prj. Mgr.	301-594-8754
Blue Light Phones	Bob Dougherty	DNST-TIB-ETSS Leader	301-594-2349
Building 10 Revitalization	Dwight Custis	DNST-TIB-TOS	301-594-9414
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Cable, Wire, LAN, Infrastructure		DNST-CIS
Call Center Support	Garnet, Delwyn	DNST-TIB-OS-Leader	301-594-9454
Calling Cards, (FTS 2001– 2002)	Jackie Anderson	DNST-Vid-Wireless	301-594-9425
Cellular Phones (Wireless Services)	Julie Harris	DNST-Vid-Wireless	301-594-1989
Children's Inn	Ron Clark	DNST-TIB-TOS	301-594-9421
Circuit Database Management	Linda Buie	DNST-TIB-CRM	301-594-8015
Circuit Graphical Typology	Charles Colbert	DNST-TIB-TOS	301-402-5432
CIT Cross-Cut	Roy Bohr	DNST-TIB-ETSS-Chief	301-594-9464
Code Blue Feature Management	Garnet, Delwyn	DNST-TIB-OS-ETSS	301-594-9458
Coin Phone Management	Kevin  Seyford	DNST-TIB-ETSS	301-451-2142
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Commercial Pagers	Julie Harris	DNST-Vid-Wireless	301-594-1989
Computer Related Issues/ (E-mail) Network	NIH Help Desk	CIT DNST	301-496-HELP
Computer/Telephony Demo Lab	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
COOP Police Data Base Report	Bob Dougherty	DNST-TIB-ETSS Leader	301-594-2349
CRC Projects	Ray Alexander	DNST-TIB-TOS	301-594-1504
Courier Services	Gilvar Morales	DNST-TIB-Admin	301-594-8751
Customer Priority Support/Training	Paulette Smith	DNST-TIB-TOS	301-594-9471
Customer Service Metrics	Koren Waters	DNST-TIB-TOS Leader	301-594-9458
Data Collection Compliance	John Cook	DNST-TIB-Leader	301-451-8505
DelPro/TSR Entry and Closing	Tam Do	DNST-TIB-Admin	301-594-9402
Desktop Support	Jesse Jackson	CIT-DCS	301-594-9411
Definity Support	Koren Waters	DNST-TIB-ETSS-Leader	301-594-9458
Directory- Updates - NIH, Verizon	Lawrence Richmond	DNST-TIB-ETSS	301-435-5740
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E-911	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
Electronic Directory	Paulette Smith	DNST-TIB-TOS	301-594-9471
Elevator Phones	Kevin  Seyford	DNST-TIB-ETSS	301-451-2142
Emergency Generator Tests	Bob Dougherty	DNST-TIB-ETSS Leader	301-594-2349
Emergency Services Section	Roy Bohr	DNST-TIB-ETSS-Chief	301-594-9464
ENS (Emergency Notification System)	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
Escalations (TIB)	Boggan, Yvonne	DNST-TIB-Prog. Support	301-594-0446
Exhibits	E-mail
Facility Inventory Graphics	Charles Colbert	DNST-TIB-TOS	301-402-5432
FFS - Fee For Service Admin	Art Colbert	DNST - TIB-TOS	301-435-2222
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Financial Resource Allocations	Shanelle Tigner	DNST-TIB-Prog. Asst.	301-594-9569
Fire House	Ron Clark	DNST-TIB-TOS	301-594-9421
Floor Plan Team	Richard Payne	DNST-TIB-Prj. Mgr.	301-451-1410
FTS Services, (Other than Calling Cards)	Lisa Johnson	DNST-Vid-Wireless	301-594-9466
Telephone Operator Services/ International Faxes/Telegrams/	Delwyn Garnet	DNST-TIB-OS Leader	301-594-9454
Internet Web Site (DNST)	Paulette Smith	DNST-TIB-TOS	301-594-9471
Intranet P: Drive Files Management	Paulette Smith	DNST-TIB-TOS	301-594-9471
Inventory Local (DNST-TIB)	Duling, Greg	DNST-TIB-TOS-Leader	301-594-9470
Line Add, Change/Move	E-mail	DNST-TIB	301-496-HELP
Line Data Collection (Compliance)	John Cook	DNST-TIB -Team Leader	301-451-8505
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Line Security Assessment	Seyford, Kevin	DNST-TIB-ETSS	301-451-2142
Line Recovery	E-mail	DNST-TIB	301-496-HELP
Line Suspension & Restoration	E-mail	DNST-TIB	301-496-HELP
Marketing Trade Shows	Yvonne Brooks	DNST-TIB-Chief	301-594-9409
Multi-Point Management	Kevin Seyford	DNST - TIB-ETSS	301-451-2142
Multi-Point Record Management	Joyce Hockenberry	DNST-TIB-CRM	301-594-9419
NBS - New Business System	Art Colbert	DNST - TIB-TOS	301-435-2222
NBS - Service Provider support	Linda Buie	DNST-TIB-ETSS	301-594-8015
NIH Directory- Updates	Lawrence Richmond	DNST-TIB-ETSS	301-435-5740
Operations Section	Charles Salb	DNST-TIB-TOS- Chief	301-594-9459
Phone Repair Activities	Phone REPAIR	VENDOR	301-402-9935
PRI Services - (T1 or ISDN T1)	E-mail	DNST-TIB	301-496-HELP
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Productivity Reporting (TIB Daily)	Tam Do	DNST-TIB-Admin	301-594-9402
Program Support	Shanelle Tigner	DNST - Admin	301-594-9569
Projects		DNST-TIB	301-496-HELP
Project Costs	Charles Colbert	DNST-TIB-TOS	301-402-5432
Receptionist	Tate Marlene	DNST - TIB-Admin	301-435-2753
Records Administration	Richard Payne	DNST-TIB-Prj. Mgr.	301-451-1410
Red Phones	India Robinson	DNST-TIB-ETSS	301-594-9408
R/D (Research & Development)	Koren Waters	DNST-TIB-ETSS- Prj. Mgr.	301-594-9458
Remedy Script Compliance	Charles Colbert	DNST-TIB-TOS	301-402-5432
Remote Access (Parachute)	NIH Help Desk	CIT DNST	301-496-HELP
Remote Access (VPN)	NIH Help Desk	CIT DNST	301-496-HELP
Remote NIH Locations (Line Install) All facilities outside of the NIH community requesting telecommunications services	Cheryl Moxley	DNST-TIB-TOS	301-594-9494
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Residential Lines ( DSL, ISDN, Analog)	Cheryl Moxley	DNST-TIB-TOS	301-594-9494
Room Number Updates	E-mail	DNST-TIB	301-496-HELP
Section 508 Compliance (TIB General)	Charles Colbert	DNST-TIB-TOS	301-402-5432
Section 508 Compliance (TIB Web Site)	Paulette Smith	DNST-TIB-TOS	301-594-9471
Service@Once Users Group	Bob Dougherty	DNST-TIB-ES Leader	301-594-2349
Security Phones	Roy Bohr	DNST-TIB-ETSS-Chief	301-594-9464
Signal Page Services	Garnet, Delwyn	DNST-TIB-OS-ETSS	301-594-9458
Standard Operating Procedures (SOP Compliance)	Brenda Hardy,	DNST-TIB -Prj. Mgr.	301-594-8754
(T1 or ISDN T1) PRI Services	Cheryl Moxley	DNST-TIB-TOS	301-594-9494
Technology References	Art Lord	DNST-TIB-Prj. Mgr.	301-594-9437
Telecom Training - NIH Customers	E-mail	DNST-TIB	301-496-HELP
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Telecom Training - TIB Staff	Paulette Smith	DNST-TIB-TOS	301-594-9471
Telephone Directory- Updates - NIH, Verizon	Lawrence Richmond	DNST-TIB-ETSS	301-435-5740
Telephone Number Reservation	Roy Bohr	DNST-TIB-ETSS-Chief	301-594-9464
Telephone Sets	E-mail	DNST-TIB	301-496-HELP
URL Service Directory	Lawrence Richmond	DNST-TIB-ETSS	301-435-5740
Vendor Inquiries & Surveys/ Policy/Other	Roy Bohr	DNST-TIB-ETSS-Chief	301-594-9464
Video Equipment/Video Service	Lisa Johnson	DNST-WIRELESS	301-594-9466
Voice Mail Maintenance	Barbara Deveaux	DNST-CRM	301-451-2170
Voice Mail Management	India Robinson	DNST-TIB-ETSS	301-594-9408
VoIP Trials	Art Lord	DNST-TIB-TOS	301-594-9437
Wildwood Project	Ray Alexander	DNST-TIB-TOS	301-594-1504
WITS Administration	Dee Schell	DNST-TIB - PM2	301-594-9416
Wireless (In-house)	Jon Rutherford	DNST-TIB-ETSS	301-594-9420
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