CIT - DNST - NIH Voice Mail System

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Orders for NIH Voice Processing (commonly referred to as Voice Mail) are managed by the Telecommunications Infrastructure Branch.
The system provides voice mail services to users at NIH, FDA, and HHS in the Montgomery County area.
System Administrators can be reached at 301-594-9422.

Benefits of the NIH Voice Mail System:
- * Visual notification when a message arrives
- Send group messages within the entire system
- Reply to voice mail messages within the entire system
- Access the system remotely
- Set-up delayed reminders
- Utilize system enhancements such as FAXAGENT®.

The FAX-Agent System allows users to receive hard copy fax messages through the Voice Mail System. Each individual can set-up their FAX-Agent to meet their specific needs.

Voicemail Feature Changes:

The Telephone Service Request (TSR) Form is used for most* types of Voice Mail Service requests.
- Add a voicemail box to a line
- Delete a voicemail box
- Reset a password - issue new password
- Change the number of rings before a call goes to the voicemail system
- Move a mailbox
- Change a mailbox attendant number

Click here to access a copy of the TSR Form,

(Note: * Requests for programming a Voice Mail Box Menu may qualify as a Fee for Service item. Click here for the FFS Schedule) .

* The advantage to having a voice mailbox with an ISDN telephone is that a visual message waiting indication (a message light) is included. With 1A2 key sets and Merlin sets, only "stutter" dial-tone is provided (if the mailbox begins with a 2,4,5, or 6). To Initialize Your OCTEL Voice Mail System Contact the NIH Help Desk for Voicemail System Numbers (301-496-HELP)
If your phone number starts with:	827, 451 or 443	402, 435, 496, 480 or 594,
Your Internal VM System Number is:	301-443-8000	301-496-5000
From outside NIH dial: See the Quick Tip below!	301-443-8000	301-496-5000
If you are calling long distance your Toll-Free System Number	1-800-345-0981	1-800-952-7951
1. Call the VM system from your own phone. 2. Listen and follow the initial tutorial - when prompted for a password, enter your phone number. 3. Next, you'll be asked to enter a new password (5-15 digits do not use zero as the first digit). 4. Record a greeting for your mailbox (we recommend that you use option 2). 5. If you have been given the FAXAGENT, you will be given a tutorial on the features.

To Access Your OCTEL Voice Mail System Contact the NIH Help Desk for System Numbers (301-496-HELP)
From any NIH telephone number dial:	301-496-5000 if your phone number starts with: 402, 435, 496, 480 or 594, or 301-443-8000 if your phone number starts with: 827, 451 or 443
From outside NIH dial: See the Quick Tip below!	301-496-5000 or 301-443-8000
If you are calling long distance and your system number is 301-496-5000 dial:	1-800-952-7951
If you are calling long distance and your system number is 301-443-8000 dial:	1-800-345-0981

Quick Tip: The Easy Access Feature - If you are calling locally (from outside), you can dial your own telephone number, and when you hear your greeting, simply dial 1 to get right to the password prompt.
This works especially well when you've activated the CFV button on your ISDN phone.
The Easy Access Feature is not available to mailbox users whose boxes begin with 1, 8, or 9.

Your Voice Mail FAXAGENT
(May not apply to all users. Contact the DNST Help Desk 301-594-6248 ... for additional information)

FAXAGENT - Lets you receive fax messages in the same mailbox as your voice messages. You are notified when a fax massage is received. Additionally you can:

- act on fax messages just as you can on voice messages
- have your fax messages print automatically or manually
- include a cover page for each fax
- receive envelope information,(date, time, sender, etc.)
- broadcast to multiple fax devices using a single address
- control when and where your fax messages are printed-out

	Frequently Asked Questions -- For Routine Voice Mail Maintenance
Q	Why *voice mail maintenance* ?
A	- To prevent incidents (jeopardy) of voice mailbox disconnects in error. - To deny hackers access to NIH systems. - To efficiently utilize space on NIH systems.

Q	What *should I do about my voice mailbox when I resign/retire* ?
A	- Please notify your Administrative Officer. - Address resignation/retirement date and alternative person of contact in voice mail greeting. - Address resignation/retirement date and alternative person of contact in e-mail auto reply.

Q	How can I get the old password deleted and a new password assigned to me?
A	Submit a TSR form to Telecommunications.Click here for a TSR form.

Q	Are *deleted messages restorable* ?
A	Deleted messages are not restorable.

Q	How many messages may I save/archive ?
A	- The system will store up to thirty (30) messages. - Saved messages remain saved/archived until you erase them by pressing [7] or they have been in your mailbox longer than your system administrator allows (30 days).

Q	What if my voice mail indicator light isn't working ?
A	Please call the Voice Mail Help Line at 301-594-9422 to have your light reset. If the problem persists, it’s probably a problem with the phone itself. Please call Verizon repair at 301-402-9935.

-- Quick Guide to Voice Mail Changes ( * Adobe Acrobat Reader Required )

- Using Playback Controls

- Using Recording Controls

Other Voice Mail User Guides and Resources
* Adobe Acrobat Reader Required
Click here for the Octel Aria "At-a-Glance" Brochure

Click here for the Octel Aria "Quick-Check" Card

Click here for the Octel Aria "Full Reference" Guide

All NIH Telecom requirements must be processed through the Telecommunications Infrastructure Branch

Call:
301-496-4357 (301-496-HELP)

E-mail: helpdesk@nih.gov or Visit NIH Support at:http://support.cit.nih.gov/

TDD/TTY: 1-800-438-8832

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