CIT-DNST- Telephone Operator Services

NIH Telephone Operator Services are provided by the
Telecommunications Infrastructure Branch (TIB), and include some very unique and exclusive responsibilities. This dedicated group of individuals manages calls for the NIH main switchboard at 301-496-4000.

Located on the NIH Campus in Building 10, Telephone Operators are on duty 24 hours a day, seven days a week, including holidays.

NIH Telephone Operator Services are essential and straightforward:

Answering for the DHHS Secretary - After hours support for the main switchboard telephone service for the Department of Health and Human Services, Secretary and Assistant Secretary of Health Offices

Code Blue Emergencies - responding to and following through on critical medical situations

Paging Services - including a wide array of announcements ranging from critical care to daily notifications

Placing Long Distance Calls - assisting the NIH community with international connectivity (outside of the USA)

Social Work Support - assisting patients in communicating with family members around the world

Communicating with Fire and Rescue - to facilitate the needs of the NIH community and surrounding area

Audio Conference Calls - call the operators at: 301-496-4517 to setup a conference call with MCI

Many other services are provided by the NIH Operators on a daily basis and are equally indispensable, including but not limited to:

- Locating Telephone Numbers for Doctors, Employees and Services
- Locating NIH Institutes
- Referring Media Calls
- Inquiries for Publications
- Referring Scientific or Research Related Calls
- Assisting TTY/TDD Callers with General Information
- Transmitting Facsimiles and Telegrams

for additional Information contact our NIH Help Desk:

All NIH Telecom requirements must be processed through the Telecommunications Infrastructure Branch

Call:
301-496-4357 (301-496-HELP)

E-mail: helpdesk@nih.gov or Visit NIH Support at:http://support.cit.nih.gov/

TDD/TTY: 1-800-438-8832

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